BCS Global Limited Warranty and Technical Support

Table 1 BCS Servers - Hardware Product Warranty Offering (continued)
Notes and
Exceptions
Service Delivery Method
Availability
4
and Response
Time
Customer Performed
Maintenance Tasks
3
Include
Remote
Monitoring and
Support
2
Warranty
Period
Product
Firmware upgrade &
pre-upgrade tasks
errors and
events
Onsite Warranty Service
Normal Business Hours
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring and
1 yearGS1280
Next Business Dayemail
notification of
errors and
events
Onsite Warranty Service
Same business
NoneRemote
monitoring and
1 yearHP Superdome, HP
Superdome 2
4-hour responseemail
notification of
errors and
events
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
3 yearrp2405, rp4410,
rp4440, rp5400,
rp5405, rp5430,
rp5450, rp5470
either remotely or through
CSR
6
Normal business hours
www.hp.com/go/
csrparts for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors & events
Next business day response
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
1 yearrp2400, rp2430,
rp2450, rp2470,
rp3410, rp3440, either remotely or through
CSR
6
Normal business hours
www.hp.com/go/
csrparts for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors & events
rp7400, rp7405,
rp7410
Next business day response
Onsite Warranty Service
Normal Business Hours
CSR
6
: Available on
some parts. Go to
Remote
monitoring and
email
1 yearrp7420, rp7440
Next Business Day
www.hp.com/go/
notification of
csrparts for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
errors and
events
Onsite Warranty Service
Same business
CSR
6
: Available on
some parts. Go to
Remote
monitoring and
email
1 yearrp8400, rp8400
SEU, rp8420,
rp8440 4-hour response
www.hp.com/go/
notification of
csrparts for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
errors and
events
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
1 yearrx1600, rx1620,
rx2600, rx2620
either remotely or through
CSR
6
Normal business hours
www.hp.com/go/
csrparts for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors & events
Next business day response
10 BCS Global Limited Warranty and Technical Support