BCS Global Limited Warranty and Technical Support

Table 1 BCS Servers - Hardware Product Warranty Offering
1
Notes and
Exceptions
Service Delivery Method
Availability
4
and Response
Time
Customer Performed
Maintenance Tasks
3
Include
Remote
Monitoring and
Support
2
Warranty
Period
Product
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
3 yearsBL60p, BL860c,
BL870c, BL860c i2
& i4, BL870c i2 &
i4, BL890c i2 & i4
either remotely or through
CSR
6
Normal business hours
www.hp.com/go/
csrparts for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors & events
Next business day response
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
3 yearsProLiant
Carrier-Grade
c-Class 400
either remotely or through
CSR
6
Normal business hours
Next business day response
www.hp.com/go/
csrparts for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors & events
and 600
series server
blades
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www.hp.com/go/
csrparts for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors & events
3 yearsc-Class
Carrier-Grade
enclosure
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
1 yearc-Class
interconnects
5
either remotely or through
CSR
6
Normal business hours
www.hp.com/go/
csrparts for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors & events
Next business day response
Parts Only Warranty Service
Normal business hours
All parts
Firmware upgrade and
pre-upgrade tasks
None1 yearcc2300, cc3300,
cc3310
Second business day
response
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
3 yearsDL785, DL980
either remotely or through
CSR
6
Normal business hours
www.hp.com/go/
csrparts for component
CSR details.
Firmware upgrade and
pre-upgrade tasks
notification of
errors & events
Next business day response
Onsite Warranty Service
Normal Business Hours
CSR
6
: Available on
some parts. Go to
Remote
monitoring and
email
1 yearDS15, DS25
Next Business Day
www.hp.com/go/
notification of
csrparts for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
errors and
events
Onsite Warranty Service
Normal Business Hours
CSR
6
: Available on
some parts. Go to
Remote
monitoring and
email
1 yearES45, ES47, ES80
Next Business Day
www.hp.com/go/
notification of
csrparts for component
CSR details.
Limited warranty period 9