HP Integrity cx2620 User Service Guide HP Part Number: AB587-96012-ed3 Published: January 2010 Edition: 3
© Copyright 2006, 2010 Hewlett-Packard Development Company, L.P Legal Notices The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Printed in U.S.A.
Table of Contents About This Document.......................................................................................................19 Intended Audience................................................................................................................................19 New and Changed Information in This Edition...................................................................................19 Publishing History..........................................................................
Power Supply.............................................................................................................................35 System Board LEDs....................................................................................................................36 External and Cable Connectors.............................................................................................................37 Ports and Connectors...........................................................................
Dimensions and Values..............................................................................................................55 Safety Information...........................................................................................................................55 Installation Sequence and Checklist................................................................................................56 Unpacking and Inspecting the Server.................................................................
Configuring the iLO MP LAN Using the RS-232 Serial Console Port............................................91 Logging In to the iLO MP................................................................................................................92 Additional Setup..............................................................................................................................93 Modifying User Accounts and Default Password.....................................................................
Booting HP-UX..............................................................................................................................113 Booting in HP-UX Single-User Mode............................................................................................114 LVM-Maintenance Mode HP-UX Booting.....................................................................................115 Shutting Down HP-UX..................................................................................................
Troubleshooting Tips.....................................................................................................................148 Telco Alarm.........................................................................................................................................148 Alarm Levels..................................................................................................................................148 Limitations..............................................................
Installing the Memory Airflow Guide...........................................................................................176 Removing the Processor Airflow Guide........................................................................................176 Installing the Processor Airflow Guide.........................................................................................176 Removing the PCI-X Airflow Guide...........................................................................................
Syntax.......................................................................................................................................228 Parameters................................................................................................................................228 Operation..................................................................................................................................228 boottest..........................................................................
Select Active Console Output Devices.....................................................................................251 Select Active Console Input Devices........................................................................................252 Select Active Standard Error Devices.......................................................................................253 Using the System Configuration Menu.........................................................................................
List of Figures 1-1 1-2 1-3 1-4 1-5 1-6 1-7 1-8 1-9 1-10 1-11 1-12 1-13 1-14 1-15 1-16 1-17 1-18 1-19 2-1 2-2 2-3 3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8 3-9 3-10 3-11 3-12 3-13 3-14 3-15 3-16 3-17 3-18 3-19 3-20 3-21 3-22 3-23 3-24 3-25 3-26 3-27 3-28 3-29 3-30 12 HP Integrity cx2620 Server Top View...........................................................................................23 HP Integrity cx2620 Server Front View.......................................................................................
3-31 3-32 5-1 5-2 5-3 6-1 6-2 6-3 6-4 6-5 6-6 6-7 6-8 6-9 6-10 6-11 6-12 6-13 6-14 6-15 6-16 6-17 6-18 6-19 6-20 6-21 6-22 6-23 6-24 6-25 6-26 6-27 6-28 6-29 6-30 6-31 6-32 6-33 6-34 6-35 6-36 6-37 6-38 6-39 6-40 6-41 6-42 6-43 6-44 6-45 6-46 6-47 6-48 6-49 6-50 Web Login Page.............................................................................................................................95 Status Summary Page.......................................................................................
6-51 6-52 6-53 6-54 B-1 14 Reconnecting the Power Cable and Turbo Fan Cable.................................................................210 Battery Location in Server (Top Cover Removed).......................................................................211 System Board...............................................................................................................................213 Removing the Center Support Member....................................................................
List of Tables 1 1-1 1-2 1-3 1-4 1-5 1-6 1-7 1-8 1-9 1-10 1-11 1-12 1-13 1-14 1-15 1-16 1-17 1-18 1-19 1-20 2-1 2-2 2-3 2-4 2-5 2-6 2-7 2-8 3-1 3-2 3-3 3-4 3-5 3-6 3-7 5-1 5-2 5-3 5-4 5-5 5-6 5-7 5-8 5-9 5-10 5-11 5-12 5-13 5-14 5-15 5-16 Document Publication History......................................................................................................19 HP Integrity cx2620 Server Dimensions and Values.....................................................................
5-17 5-18 5-19 A-1 B-1 B-2 B-3 B-4 B-5 B-6 C-1 16 Relay Numbering........................................................................................................................149 Relay Signals................................................................................................................................150 Relay Numbering........................................................................................................................150 Parts List ..........................
List of Examples B-1 B-2 B-3 B-4 B-5 B-6 B-7 B-8 B-9 B-10 B-11 B-12 B-13 B-14 B-15 B-16 B-17 B-18 B-19 B-20 B-21 B-22 B-23 help Command..........................................................................................................................226 help bch Command.....................................................................................................................226 help configuration Command.......................................................................................
About This Document This document describes how to troubleshoot and diagnose server problems, and remove and replace server components for the HP Integrity cx2620 server. The document publication date and part number indicate the document’s current edition. The document part number changes when extensive changes are made. Document updates may be issued between editions to correct errors or document product changes.
Appendix C Physical and Environmental Specifications Provides temperature and airflow information for minimum, typical, and maximum configurations for the server. It also lists the server and rack weights and dimensions in a convenient form. Typographic Conventions This document uses the following conventions. %, $, or # A percent sign represents the C shell system prompt. A dollar sign represents the system prompt for the Bourne, Korn, and POSIX shells. A number sign represents the superuser prompt.
Find information about administration of the Microsoft Windows operating system at the following website: http://www.microsoft.com/technet/ Diagnostics and Event Monitoring: Hardware Support Tools Complete information about HP hardware support tools, including online and offline diagnostics and event monitoring tools, is on the HP website at: http://www.docs.hp.com/HP-UX/diag/ Website for HP Technical Support http://h20219.www2.hp.com/services/cache/126868-0-0-225-121.
Documentation Feedback HP welcomes your feedback. To make comments and suggestions about product documentation, send a message to docsfeedback@hp.com. Include the document title and manufacturing part number. All submissions become the property of HP.
1 Overview The HP Integrity cx2620 server (Regulatory Model Number RSVLA-0303-DC) is a 64-bit, carrier grade server based on the Itanium® processor family architecture. This server is Network Equipment Building System (NEBS) Level-3 compliant and is intended for telco users. The server accommodates one or two processors, from four to twelve DIMMs (providing 1 to 32 GB of memory), and internal peripherals including up to three disks and a CD/DVD drive.
Figure 1-2 HP Integrity cx2620 Server Front View Figure 1-3 HP Integrity cx2620 Server Rear View Detailed Server Description The following sections provide information on the main subsystems within the server. I/O Subsystem The I/O subsystem includes four hot-swappable 64-bit/133 MHz PCI-X slots. Processors The server can support one or two of the following processors of the same type and speed. • Single-core Itanium CPUs (1P/1C). Each CPU is 1.6 GHZ with 3 MB of cache • Dual-core Itanium CPUs (1P/2C).
Power The server has two hot-swappable DC input power supply units. The power supplies have two cooling fans and are designed for NEBS temperatures. The power supply plugs directly into the power distribution printed circuit assembly (PCA), called PSI PCA. Front Display Panel, DVD, and Diagnostic Panel The LED status display is in the front of the unit directly above the DVD drive. The slimline DVD drive is also in the front of the unit. It is center-mounted in the unit below the LED status display.
Dimensions and Values Table 1-1 lists the component dimensions and values for the server. Table 1-1 HP Integrity cx2620 Server Dimensions and Values Dimension Value Height 17.8 cm. (7 in.) Width 44.5 cm. (17.5 in.) Depth 50.8 cm. (20 in.) Weight 28.1 kg. (62 lbs.) Unloaded 31.75 kg. (70 lbs.) Fully loaded Server Specifications The following configurations are supported on the server: • Base Chassis — — — — • Single-core CPUs: 1.
IMPORTANT: • You cannot mix single-core and dual-core processors within the server. DDR1 DIMMs — — — — — 2 GB and/or 4 GB DIMMs 12 DIMM slots (must load in quads) Minimum load: 1 GB (4 x 256 MB DIMMs) Maximum load: 32 GB (8 x 4 GB DIMMs) Supports up to 12 double data rate (DDR) registered ECC memory, in PC2100 DIMMs NOTE: Except for the 4 GB DIMM. The server supports only a maximum of eight 4 GB DIMMs.
• • • Two lithium batteries installed Core I/O: 2x Gigabit Ethernet ports with Wake on LAN (Rapid Deployment Enabled) Video Monitors, Keyboard/Mouse (optional), System Console — — — — — A video monitor is not needed if the server is managed remotely, by serial console, or by KVM switch 19” or 18” viewable color monitor (visually flat screen) 19” or 18” viewable color monitor (visually flat screen Europe and Japan) USB keyboard and USB scroll mouse System console (Reflection for HP) CD media NOTE: Reflecti
Figure 1-4 Front Grill Controls and LEDs Switch or Button and LED Descriptions Table 1-2 lists the switch or button LED descriptions. Table 1-2 Switch or Button LED Descriptions Switch or Button e-buzzer Locator LED and Button Description Sounds when an error has been detected during boot or operation; or when triggered by the Power button. The number of beeps identifies the error as follows: One beep Processor absent or failing. Two beeps Power supply malfunction. Three beeps Memory malfunction.
Table 1-2 Switch or Button LED Descriptions (continued) Switch or Button System LED Description Shows the server status as follows: Off Flashing amber at 1 Hz rate Operating power is not available to the server. Attention required. Look at the diagnostic LEDs and the MP Status log for information. The LEDs turn off when you access the MP log. NOTE: Input power must be maintained to both power supplies (even those that have failed) for LEDs to display accurate system faults.
Figure 1-5 Hot-Pluggable Disk Drive LED Indicators Table 1-3 lists the disk drive LED definitions. Table 1-3 Hot-Pluggable Disk Drive LED Definitions LED Color Activity LED Flashing green Status LED Green, Amber, Yellow, Blank Description Drive access under hard drive control. Drive or slot normal (drive present). Drive fault. Missing iLO MP card or missing jumper cable. For all HDD on SCSI bus A or B. Pass through mode. DVD/DVD-R / DVD-RW Drives The server is delivered with one DVD drive.
Figure 1-7 HP Integrity cx2620 Server Rear Panel 1 2 3 4 5 6 LVD/SE SCSI Port iLO MP LAN (10/100 LAN) Port and LEDs Gigabit Ethernet LAN A (10/100/1000 LAN) Port and LEDs VGA Port iLO MP Reset Button Locator Button and LED 7 8 9 10 11 12 RS-232 Serial Console Port (console (iLO MP), remote, UPS) USB Port Serial Port A: This port is disabled. Serial Port B: This port is disabled.
Gigabit 10/100/1000 base-T Ethernet LAN A Port LEDs The rear panel gigabit 10/100/1000 base-T Ethernet LAN A port has the following activity and status LEDs. Gigabit 10/100/1000 base-T Ethernet LAN A Port Activity LEDs Figure 1-8 shows the activity LEDs and Table 1-6 lists the activity LED description. Figure 1-8 Gigabit 10/100/1000 base-T Ethernet LAN A Port Activity LEDs Table 1-6 lists Gigabit 10/100/1000 base-T Ethernet LAN A activity LED information.
NOTE: You cannot access the iLO MP using VGA. iLO MP Reset Button The iLO MP Reset button resets the iLO MP. iLO MP Card LEDs There are two LEDs located on the iLO MP card that can be of assistance when troubleshooting. These LEDs are located close to the rear of the server. You can view these LEDs through cooling holes in the rear panel of the server. The LEDs are located as shown in Figure 1-9 and are described in Table 1-8. Figure 1-9 iLO MP Card LEDs Table 1-8 lists the iLO MP card LEDs.
Locator LEDs and Button Locator LEDs and buttons are provided on the front and rear panels of the server. The buttons enable or disable the locator function. You can activate the locator LED from a remote location through the LAN. The locator LED is lit to help call attention to locate the server when it is one among many. RS-232 Serial Console Port (console (iLO MP), remote, UPS) 25-pin female serial data bus connector for the optional iLO MP.
A power supply unit has three status LEDs located on the back of the power supply. Figure 1-11 Rear View of DC Power Supply Table 1-10 lists and describes the power supply status LEDs. Table 1-10 Power Supply Status LEDs LED Color State Status DC In Green On DC power (-40 to -72 VDC) is available to the power supply. DC Out Green On DC power is applied to system circuits. Fault Amber Off Power is applied to this power supply, and a fault has been detected.
Figure 1-12 System Board LEDs Table 1-11 lists the system board LEDs. Table 1-11 System Board LEDs LED Description Standby The standby LED displays the power status of the server. It is lit when power is applied (DC In LED on either power supply is lit). If power is applied and this indicator is off, you may have to replace the system board. BMC The baseboard management controller (BMC) heartbeat LED flashes whenever the BMC is active.
Figure 1-13 Server Ports and Connectors 1 2 3 4 5 6 LVD/SE SCSI Port iLO MP LAN (10/100 LAN) Port Gigabit Ethernet LAN A (10/100/1000) Port VGA Port iLO MP Reset Button Locator Button 7 8 9 10 11 12 RS-232 Serial Console Port (console (iLO MP), remote, UPS) USB Port Serial Port A: This port is disabled. Serial Port B: This port is disabled.
Table 1-12 SCSI Port Pinouts (continued) Pin Number Signal Description Pin Number Signal Description 5 S5 (+DB P1) 39 S39 (–DB P1) 6 S6 (+DB 0) 40 S40 (–DB 0) 7 S7 (+DB 1) 41 S41 (–DB 1) 8 S8 (+DB 2) 42 S42 (–DB 2) 9 S9 (+DB 3) 43 S43 (–DB 3) 10 S10 (+DB 4) 44 S44 (–DB 4) 11 S11 (+DB5) 45 S45 (–DB 5) 12 S12 (+DB 6) 46 S46 (–DB 6) 13 S13 (+DB 7) 47 S47 (–DB 7) 14 S14 (+DB P) 48 S48 (–DB P) 15 S15 (GND) 49 S49 (GND) 16 S16 (DIFFSENS) 50 S50 (GND) 17 S17 (TE
Table 1-13 iLO MP LAN Port Pinouts Pin Number Signal Description 1 TXP 2 TXN 3 RXP 4 Not used 5 Not used 6 RXN 7 Not used 8 Not used Gigabit Ethernet LAN A (10/100/1000) Port and Pinouts Figure 1-15 and Table 1-14 display the Gigabit Ethernet LAN A port and pinouts.
Table 1-15 VGA Port Pinouts Pin Number Signal Description Pin Number Signal Description 1 Red 9 +5 VDC 2 Green 10 Sync return (ground) 3 Blue/RXP 11 Not used 4 Not used 12 Monitor ID bit 1 5 Video self test (ground) 13 Horizontal sync (+) 6 Red return (ground) 14 Vertical sync (–) 7 Green return (ground) 15 Video ID bit 2 8 Blue return (ground) RS-232 Serial Console Port Connector Pins and Pinouts Figure 1-17 and Table 1-16 display the RS-232 serial console port connector p
Figure 1-18 USB Port Connector Pins Table 1-17 USB Port Connector Pinouts Pin Number Signal Description 1 +5VDC 2 MR 3 PR 4 Ground System Management LAN B (10/100/1000) Port Pins and Pinouts Figure 1-19 and Table 1-18 display the system management LAN B port pins and pinouts.
Table 1-19 Cable Connector Locations Cable Part Number From One PCA Designator To Another PCA Designator AB216-63015 IDE System Board (J47) DVD AB216-63016 Power 1 System Board (P4) Fan Control Board (P1) AB216-63018 HDD Power System Board (J5) SCSI Backplane (J7) AB216-63017 Power 2 System Board (J6) Fan Control Board (P2) AB216-63014 SCSI A&B System Board (Channel A) (Channel SCSI Backplane (J4 “A”) (J5 “B”) B) AB216-63022 Status Fan Control Board (P8) Display PCA (J1) System Board (J17
2 System Specifications This chapter provides information on the basic system configuration, physical specifications, and requirements for the HP Integrity cx2620 server.
Figure 2-1 HP Integrity cx2620 Server Dimensions and Values This section provides dimensions and values of the server. Table 2-2 Server Dimensions and Values Dimension Value Height 17.8 cm (7 in) (4U) Width 44.5 cm (17.5 in) Depth 50.8 cm (20 in) Weight 28.1 kg (62 lb) Unloaded 31.75 kg (70 lb) Fully loaded Electrical Specifications This section provides electrical specifications for the server. CAUTION: Connection with a DC source should only be performed by trained service personnel.
must be electrically isolated by double or reinforced insulation from any hazardous AC source. The DC source must be capable of providing up to 650 Watts of continuous power per feed pair. WARNING! You are responsible for installing a properly rated DC power disconnect for the server system. This main disconnect must be readily accessible, and it must be labeled as controlling power to the server.
Disconnect Device and Branch Circuit Protection WARNING! Failure to provide an appropriate disconnect device and branch circuit protection may endanger service personnel. Serious injury and equipment damage may result if this warning is not observed. A suitable disconnect device must be provided as part of the building installation. The purpose of the disconnect device is to provide an easy and accessible means for removing power from the product for servicing.
Table 2-5 CPU Power Consumption Core CPU Watts Single-core Itanium (1P/1C) 1.6 GHz with 3 MB of cache 100 Dual-core Itanium (1P/2C) 1.4 GHZ with 12 MB of cache 100 Dual-core Itanium (1P/2C) 1.6 GHZ with 18 MB of cache 100 Environmental Specifications This section provides the temperature and humidity requirements, noise emission, and air flow specifications for the server. Temperature and Humidity Ambient intake air temperature is often different from ambient room temperature.
Cooling Figure 2-3 Airflow Through the Server Overall System Cooling The cabinet incorporates front to back airflow across the entire chassis. Four 80 mm, dual blade fans, mounted vertically in the front of the chassis, push air through the CPU, memory, and PCI-X sections. One 80 mm, dual blade fan and the internal power supply fans cool the lower section of the chassis. The five 80 mm fans are controlled by circuits of the fan control board.
Power Supply Cooling Cooling for the power supplies is provided by the 60 mm fans mounted in each of the power supply assemblies. Air is pushed through the power supply by the 60 mm fans and exhausted out the rear of the chassis. PCI-X/Mass Storage Section Cooling One 80 mm, dual blade fan pushes airflow through the PCI-X card cage. The fan is controlled by the room ambient temperature and runs at the speed necessary to maintain proper internal temperature throughout the PCI-X card cage.
Table 2-8 Physical and Environmental Specifications Condition Typical Heat Release Airflow, Nominal Voltage -40 to -60 VDC Minimum Config. 340 Watts Maximum Config. 650 Watts Typical Config. 580 Watts Airflow, Maximum at 35ºC 1 Server 178 CFM 302 m³/hr 216 CFM ASHRAE Class 1 367 m³/hr 28.1 kg 31.75 kg (62 lb - 70 lb) 31.75 kg (70 lb) Rack W: 44.5 cm (17.5 in) D: 50.8 cm (20 in) H: 17.8 cm (7 in) Minimum Config. Maximum Config.
3 Installing the System Introduction The HP Integrity cx2620 server (Regulatory Model Number RSVLA-0303-DC) is a 64-bit, carrier grade server based on the Itanium® processor family architecture. This server is Network Equipment Building System (NEBS) level-3 compliant and is intended for telco users. The server accommodates one or two single-core or dual-core processors, from four to twelve DIMMs (providing 1 to 32 GB of memory), and internal peripherals including up to three disks and a CD/DVD.
Figure 3-2 Server Front View Figure 3-3 Server Rear View Detailed Server Description The following sections provide information on the main subsystems within the HP Integrity cx2620 server. I/O Subsystem The I/O subsystem provides four hot-swappable 64-bit/133 MHz PCI-X slots. Processors The server accommodates one or two single-core or dual-core Itanium CPUs processors. Memory The server uses either 2 GB or 4 GB memory sizes. DIMMs must be installed in quads.
Mass Storage The server has three hot-pluggable disk drives located in the front of the unit. Firmware Firmware consists of many individually linked binary images that are bound together by a single framework at run time. Internally, the firmware employs a software database called a device tree to represent the structure of the hardware platform and to provide a means of associating software elements with hardware functionality. The firmware incorporates the Extensible Firmware Interface (EFI).
Follow the safety conventions listed below to ensure safe handling of components, to prevent injury, and to prevent damage to the server: • • • • When removing or installing any server component, follow the instructions provided in this guide. If installing a hot-swappable or hot-pluggable component when power is applied (fans are running), reinstall the server cover immediately to prevent overheating.
Unpacking and Inspecting the Server This section describes procedures you perform before installation. Ensure that you have adequately prepared your environment for the new server, received the components that you ordered, and verified that the server and its containers are in good condition after shipment. Verifying Site Preparation Verifying site preparation is an essential factor of a successful server installation and includes the following tasks. 1. 2. 3. 4. 5.
Unloading the Server with a Lifter WARNING! Use caution when using a lifter. Because of the weight of the server, you must center the server on the lifter forks before lifting it off the pallet to avoid injury. To unload the server from the pallet using a lifter, follow these steps: 1. 2. 3. 4. 5. 6. 7. Unpack the server. Unroll the bottom corrugated tray corresponding to the side on which the lifter will be placed, and slide the server as close to that edge of the pallet as possible.
To access internal components, remove the top cover and follow these steps: 1. 2. 3. 4. Turn off and disconnect the system power. Disconnect power at the DC source end of the power cables, using the disconnect device that is part of the rack or facility power system. Remove or loosen (as appropriate) the screws that fasten the server to the rack. If the server is slide-mounted, slowly pull the chassis forward (or push from the rear) to extend the chassis from the rack.
6. in place. Do not extend tray-mounted servers. Tray-mounted servers are not locked in place and can fall if extended from a rack. Disengage the slides or mounting hardware and take the server to a static-free work station. Install the Server into a Rack WARNING! Do not attempt to lift the server alone. The server can weigh as much as 22.7 kilograms (50 lbs.). Serious injury can result if this warning is not observed. To insert the server into the rack, follow these steps: 1. 2. 3. 4. 5.
1. 2. 3. 4. 5. 6. If required, stop the operating system. The OS does not support hot-plugging devices. If a disk filler is installed, remove it by pulling the release lever. With the release lever pulled out, slide a hot-pluggable hard disk into the disk slot until it is seated. Press the release lever until it is flush with the front of the server. The release lever clicks as it locks into position.
Figure 3-6 Hot-Swappable Power Supplies 3. 4. When the power supply is fully inserted into the server chassis, tighten the two mounting screws to secure the power supply in place. Press up on the two lower tabs on the terminal barrier strip cover to snap off the cover. WARNING! Always check that the power cable is not connected to a power source before attempting to connect the power cable to power supply terminals. Failure to observe this warning can result in injury. 5.
Figure 3-7 DC Power Supply Wire Connectors 6. 7. 8. Install the terminal barrier strip cover. Hang the cover on the upper tabs and snap the cover into place. Route the power cable through the power supply cable clamp and tighten the two knurled knobs to secure the cable in place. Connect the power cable to the DC power source.
2. Tighten the five captive screws to secure the grill to the server chassis (Figure 3-8). Figure 3-8 Installing the Front Grill Removing the Front Grill NOTE: If you have an air filter assembly installed, remove the air filter assembly before removing the front grill. To remove the air filter assembly, see “Removing and Replacing the Air Filter Assembly” (page 172). To remove the front grill, follow these steps: 1. 2.
WARNING! Voltages are present within the server when power is applied. Do not remove the server top cover without first turning off and disconnecting power. Always replace the top cover before turning the system on. 1. 2. 3. 4. 5. Power off and disconnect system power. Disconnect power at the DC source end of the power cables, using the disconnect device that is part of the rack or facility power system. Slide the server out from the rack until it stops.
3. 4. 5. Using the extractor handle, pull the fan from the server chassis. Orient the replacement fan so that the extractor handle is on the left. Insert the fan into the chassis opening and press it firmly into place. Tighten the two captive screws that secure the fan in place. Figure 3-9 Removing a Front Panel Hot-Swappable Fan Removing and Installing a Rear Panel Hot-Swappable Fan To remove and install the hot-swappable fan from the rear of the server chassis, follow these steps: NOTE: 1.
Figure 3-10 Removing a Rear Panel Hot-Swappable Fan PCI-X Card Installation The server has four 64-bit, 133 MHz PCI-X accessory card sockets located in a removable card cage. You must remove the PCI-X card cage before you can remove or install PCI-X cards. The following sections describes how to remove and open the card cage, install PCI-X cards, and reinstall the PCI-X card cage. Removing the PCI-X Card Cage Assembly To remove the PCI-X card cage assembly, follow these steps: 1. 2.
3. If desired, remove the server from the rack and place it on an ESD-protected work surface. See “Removing the Server From a Rack” (page 59). WARNING! Ensure that the system is powered off and all power sources are disconnected from the server prior to removing or installing server hardware unless you are removing or installing a hot-swappable or hot-pluggable component. Voltages are present at various locations within the server whenever a DC power source is connected.
NOTE: The four connectors within the card cage are identical and have the same capabilities. You can install a compatible PCI-X card in any slot. Installing a PCI-X Card NOTE: You must remove the PCI-X card cage from the server chassis to enable installation of PCI-X cards. The four connectors in the PCI-X card cage are identical and have the same capabilities. You can install a compatible PCI-X card in any slot. You can remove cards by lifting them from the sockets.
Figure 3-12 Installing the PCI-X Card Cage 3. 4. 5. 6. Press the release lever down to lock the card cage into place in the chassis. Install the chassis top cover. See “Installing the Top Cover” (page 64). Reconnect rear panel cables, and turn on the system. To verify that you have correctly installed the PCI-X card, run the info io command at the EFI Shell.
Figure 3-13 Processors in Server Chassis (Top Cover Removed) The following procedure is applicable to installation of processor 0 or processor 1. You must install processor 0 before installing processor 1. NOTE: Installation instructions are provided with replacement processors. Read those instructions carefully. Changes in processor design and installation may have occurred since this procedure was written. Always follow the instructions provided with a replacement processor.
7. Ensure that the processor locking mechanism is rotated to the unlocked position (Figure 3-14). Figure 3-14 Processor Locking Mechanism 8. 9. Inspect the pins of the processor to be installed. Verify that the processor pins are not bent. Insert the Allen side (hex) of the IPF-CPU install tool into the lock access hole that runs down through the edge of the turbo fan heatsink before you place it on the system board.
CAUTION: Do not press the processor module into the socket. When properly aligned, the processor pins seat into the socket by themselves. No additional pressure is required. You can damage the pins if you apply pressure. Figure 3-15 Aligning the Processor Power Module 11. Use the Allen side of the IPF-CPU tool to lock the processor in place on the system board.
Figure 3-16 Securing Heatsink Captive Screws 14. Connect the power cable for the processor turbo fan to its connector on the system board. 15. Slide the CPU power module on the system board metal mounting bracket so that the power module connector aligns with the connector on the processor.
16. Align the two mounting screw holes on the power module with their screw holes on the system board metal mounting bracket. Screw in the power module mounting screws (M3 x 23mm long pan T15 crest cup stainless steel, two per CPU). Figure 3-18 Installing the Power Module Mounting Screws 17. Connect the processor module turbo fan power cable to the connector on the system board. Figure 3-19 Connect the Turbo Fan Cable 18. Connect the CPU power module power cable to the connector on the system board.
Figure 3-20 Connect the Power Module Cable 19. 20. 21. 22. 23. 24. Place the processor airflow guide in position. Install the chassis top cover. See “Installing the Top Cover” (page 64). If necessary, reinstall the chassis in the rack. See “Install the Server into a Rack” (page 60). Reconnect power and system cables to rear panel connectors. Turn on the system. Run the info cpu command at the EFI Shell prompt to verify that the processor has been installed correctly.
A tool kit is provided with replacement processors. An IPF-CPU tool kit is required for successful completion of these procedures. WARNING! Ensure that the system is powered off and all power sources are disconnected from the server prior to removing or installing server hardware. Voltages are present at various locations within the server whenever a DC power source is connected. This voltage is present even when the main power switch is turned off.
8. 9. Insert the Allen (hex) side of the IPF-CPU tool into the lock access hole that runs down through the edge of the turbo fan heatsink before you place the heatsink on the system board. As you place the turbo fan heatsink onto the system board, guide the tool until it connects. Use the four locator posts on the heatsink and the turbo fan power cable to properly align the processor on the system board. The four locator posts fit into locator holes on the system board processor mount.
Figure 3-23 Connecting the Power Cable and Turbo Fan Cable 16. 17. 18. 19. 20. 21. Place the processor airflow guide in position. Install the chassis top cover. If necessary, reinstall the chassis in the rack. Reconnect power and system cables to rear panel connectors. Power on the server. Run the info cpu command at the EFI Shell prompt to verify that the processor has been installed correctly. Installing Memory The server comes with four, eight, or twelve DIMMs installed.
DIMMs in the first quad. If you install DIMMs in the third quad, they must be equal to or smaller than the DIMMs in the second quad. WARNING! Ensure that the system is powered off and all power sources are disconnected from the server prior to removing or installing server hardware unless you are removing or installing a hot-swappable or hot-pluggable component. Voltages are present at various locations within the server whenever a DC power source is connected.
Figure 3-25 Inserting a DIMM into a DIMM Socket 10. Snap the socket retainer clips into place, ensuring that the DIMM is locked into the socket. 11. Repeat steps 7 through 10 for each DIMM to be installed. 12. Set the memory airflow guide in position and reinstall the top cover. Installing the Server Into a Rack This following information describes how to install the server into an HP rack, or an approved non-HP rack.
Connecting Cables This section provides information on cables and cable connections. DC Input Power The server comes with two power supplies installed each powered from its own power cable. The input for each connector is rated for -48 VDC (-40 to -72 VDC) at up to 15 amps maximum. The server functions normally with only one power supply installed, but N+1 redundancy requires that both power supplies are used during normal operations.
copper conductor be used for connecting DC power. The wire style and insulation type must be appropriately rated for the application. CAUTION: Do not use aluminum conductors. Aluminum has a coefficient of expansion that differs significantly from that of other metals commonly used in power hardware. Because of this difference, use of aluminum conductors can cause connector hardware to loosen, overheat, and fail. The terminal lugs used to connect DC power must be rated to handle the expected load of 15A/PSU.
NOTE: 1. The RS-232 cable is not supplied by HP. Connect the DC power supply wires to the DC terminal block at the rear of the DC power supply (Figure 3-27). Connect both of the plus (+) terminals to return. Connect both of the minus (-) terminals to -48V. Figure 3-27 DC Power Supply Wire Connectors 2. Connect the DC power plugs into the outlet. The server goes into standby power mode as soon as the power cable is connected to the power inlet.
1. 2. Locate the appropriate receptacle on the rear of the chassis. Plug the power cord into the receptacle. Observe the following LEDs at two different intervals to ensure the server is in the standby power state. Interval One After you plug the power cord into the server, the bulk power supplies flash amber and an amber light is present on the hard disk drives. Interval Two Approximately 30 seconds later, the bulk power supplies flash green and the amber light is still present on the hard disk drives.
• • • • • • • • • One RS-232 local serial console port (console (iLO MP), remote, UPS) One USB keyboard connector One USB mouse connector Two USB ports VGA port (no access to iLO MP; EFI only) One 1 Gb LAN-RJ45 SCSI LVD/SE connector Four PCI-X connections (0 to 4 PCI-X cards can be used) Two console serial ports (A and B) Console Setup Setting up the console involves the following: • Determining the physical access method to connect cables.
Figure 3-29 Setup Flowchart Preparation There are several tasks to perform before you can configure the iLO MP LAN. • Determine the physical access method to select and connect cables. • Determine the iLO MP LAN configuration method and assign an IP address if necessary. Determining the Physical iLO MP Access Method Before you can access the iLO MP, you must first determine the correct physical connection method. The iLO MP has a separate LAN port from the system LAN port.
Figure 3-30 Server Rear Connection Ports 1 2 3 iLO MP LAN Port. (10/100 LAN) VGA Port. EFI Access Only. No iLO MP Access. RS-232 Serial Console Port (Console/Remote/UPS). (M Cable & RS-232 DB-9F to DB-9F Cable) 4 5 6 USB Port. (Keyboard) USB Port. (Mouse) USB Port 7 8 Serial Port A: This port is disabled. Serial Port B: This port is disabled. Table 3-5 lists the appropriate connection method, required connection components, and connectors to the host console.
Determining the iLO MP LAN Configuration Method To access the iLO MP through the iLO MP LAN, the iLO MP must acquire an IP address. The way the iLO MP acquires an IP address is dependent upon whether DHCP is enabled or disabled on the server, and if DHCP and DNS services are available to the server. (See Table 3-6 for possible scenarios.
1. Obtain the factory-set host name from the iLO MP Media Access Protocol (MAC) address label on the server. The default host name is 14 characters long, consisting of the letters mp followed by the 12 characters of the MAC address (example: mp0014c29c064f). This address is assigned to the MP card. The MP card has a unique MAC address that identifies the hardware on the network. IMPORTANT: Make sure you obtain the MAC address to the MP card and not the MAC address to the server core LAN card. 2. 3. 4. 5.
Table 3-7 ARP Ping Commands ARP Command Description arp -s This command assign the IP address to the iLO MP MAC address. This ARP table entry maps the MAC address of the iLO MP LAN interface to the static IP address designated for that interface. ping This command tests network connections. It verifies the iLO MP LAN port is configured with the appropriate IP address.
1. Ensure the emulation software device is properly configured. The terminal emulation device runs software that interfaces with the server. The software emulates console output as it would appear on an ASCII terminal screen and displays it on a console device screen. To ensure the emulation software is correctly configured, follow these steps: a. Verify that the communication settings are configured as follows: • 8/none (parity) • 9600 baud • None (receive) • None (transmit) b.
2. Log in using the default the iLO MP user name and password (Admin/Admin). The MP Main Menu screen displays. TIP: For security reasons, HP strongly recommends you modify the default settings during the initial login session. See “Modifying User Accounts and Default Password” (page 93).
Setting Up Security For greater security and reliability, HP generally recommends that iLO MP management traffic be on a separate dedicated management network and that only administrators be granted access to that network. This not only improves performance by reducing traffic load across the main network, it also acts as the first line of defense against security attacks. A separate network enables administrators to physically control which workstations are connected to the network.
IMPORTANT: Make sure you use the MAC address to the iLO MP LAN and not the MAC address to the server core LAN. Before starting this procedure, you must have the following information: • • IP address for the iLO MP LAN Host name (this is used when messages are logged or printed) To interact with the iLO MP through the web GUI, follow these steps: 1. 2. Open a web browser and enter the host name or the IP address for the iLO MP. Log in using your user account name and password at the login page.
1. 2. 3. Select the web interface functions by clicking the Function tabs at the top of the page. Each function lists options in the Navigation Bar on the left side of the page. Click an option link to display data in the Display screen; and click Refresh to update the display. Click the Remote Console tab. The remote console provides a serial console that behaves similarly to the TUI. Help The iLO MP web interface has a robust help system.
1. 2. 3. 4. 5. 6. Plug all power cables into the receptacles on the rear panel of the server. Start a console session, and access the iLO MP Main Menu. To enable command mode, enter CM. To use the remote power control command, enter PC. To power on the server, enter ON, and enter YES when prompted to confirm the action. Start the operating system. (For information, see the operating system documentation.
Booting the Operating System This section describes procedures for booting and shutting down operating systems on entry class HP Integrity servers. Supported Operating Systems Booting the server loads the operating system, which is essential for running all other programs. You can only run one operating system on the server at one time. The following operating systems are supported on the server: • • HP-UX 11i version 2 Linux NOTE: HP-UX is the only supported operating system for single-core processors.
Set autoboot from HP-UX using the setboot command. Enable autoboot from HP-UX using the setboot -b on command. Disable autoboot using the setboot -b off command. Booting and Shutting Down HP-UX This section describes booting and shutting down HP-UX on the server. • • • To add an HP-UX entry to the boot options list, see “Adding HP-UX to the Boot Options List” (page 99). To boot HP-UX, use the following procedures: — “Booting HP-UX” (page 100) describes the standard procedures to boot HP-UX.
• • bcfg boot mv #a #b — Moves the item number specified by #a to the position specified by #b in the boot options list. bcfg boot add # file.efi "Description" — Adds a new boot option to the position in the boot options list specified by #. The new boot option references file.efi and is listed with the title specified by Description. For example, bcfg boot add 1 \EFI\HPUX\HPUX.EFI "HP-UX 11i" adds an HP-UX 11i item as the first entry in the boot options list.
6. When accessing the EFI System Partition for the boot device, issue the HPUX command to initiate the HPUX.EFI loader on the device you are accessing. The full path for the loader is \EFI\HPUX\HPUX.EFI. When initiated, the loader references the \EFI\HPUX\AUTO file and boots HP-UX using the default boot behavior specified in the AUTO file. You have 10 seconds to interrupt the automatic booting of the default boot behavior.
fs0:\> hpux (c) Copyright 2002-2007, Hewlett Packard Company. All rights reserved HP-UX Boot Loader for IA64 Revision 1.723 Press Any Key to interrupt Autoboot \efi\hpux\AUTO ==> boot vmunix Seconds left till autoboot 9 [User Types A Key to Stop the HP-UX Boot Process and Access the HPUX.EFI Loader ] Type ’help’ for help HPUX> 7. At the HPUX> prompt, issue the boot -is vmunix command to boot HP-UX (the /stand/vmunix kernel) in single-user (-is) mode.
Shutting Down HP-UX Use one of the following options to shut down HP-UX: • • To shut down and reboot an HP-UX system, use the shutdown -r command. To shut down and halt (power off) an HP-UX system, use the shutdown -h command. For more information, see the shutdown(1M) manpage. To shut down the HP-UX operating system, follow these steps: 1. Log in to HP-UX running on the system that you want to shut down. To access the system console, log in to iLO MP for the server and use the Console menu.
5. At the EFI Shell environment, use the bcfg command to manage the boot options list. The bcfg command includes the following options for managing the boot options list: • • • • bcfg boot dump — Displays all items in the boot options list for the system. bcfg boot rm # — Removes the item number specified by # from the boot options list. bcfg boot mv #a #b — Moves the item number specified by #a to the position specified by #b in the boot options list. bcfg boot add # file.
3. Enter ELILO at the EFI Shell prompt to launch the ELILO.EFI loader. If needed, you can specify the loader’s full path by entering \EFI\redhat\elilo at the EFI Shell prompt. 4. Allow the ELILO.EFI loader to proceed with booting the Linux kernel. By default, the ELILO.EFI loader boots the kernel image and options specified by the default item in the elilo.conf file. To interact with the ELILO.EFI loader, interrupt the boot process (for example, enter a space) at the ELILO boot prompt.
Troubleshooting Methodology WARNING! Always disconnect the power cords and unplug telephone cables before removing the server cover. Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages. Disconnect the power cords to avoid exposure to high energy levels that can cause burns when parts are short-circuited by metal objects such as tools or jewelry.
the LED status board. If the console shows that the server is not powered on (server is off), remove and reseat connectors on the system board. If the problem persists, replace the power supply interface board, the iLO MP card, or the system board. Troubleshooting Using the Front Panel Power Button The server Power button on the front panel operates differently depending on how long the button is held in, and on what the system is doing when the button is pressed.
1. 2. 3. 4. 5. 6. Check iLO MP logs and analyze the problem. Determine if there is more than one symptom and if the problem is random. Verify that the DC power source is stable and within the -40 to -72 VDC range. Reseat all rear panel connectors. Reseat all hot-swappable fans and power supplies. Reseat all main memory DIMMs. Reseat all cable harnesses and board connectors. DVD Problems DVD problems that occur during installation are usually related to faulty connections.
package as an .ISO image that you download to a system to create a CD. You then use the CD to boot the system and update the firmware. For information about downloading and updating firmware using FM, see the HP Firmware Manager User’s Guide under the System Firmware section of the HP Technical Documentation website: http://www.docs.hp.com/en/hw.html#System%20Firmware Downloading the Latest Version of the Firmware To download the latest version of the firmware from the web, follow these steps: 1. 2. 3. 4.
4 Booting and Shutting Down the Operating System This chapter describes procedures for booting and shutting down operating systems on the server.
Menu. When autoboot is enabled, EFI loads the first item in the boot options list after a designated timeout period. Configure the autoboot setting for an HP Integrity system using either the autoboot EFI Shell command, or the Set Auto Boot TimeOut menu item from the EFI Boot Configuration Menu. For example, to disable autoboot from the EFI Shell, issue the autoboot off command. To enable autoboot with the default timeout value, issue the autoboot on command.
See the help bcfg command for details. 4. Exit the console and iLO MP interfaces. To exit the system console and return to the iLO MP Main Menu, press Ctrl-B. To exit the iLO MP, enter X at the main menu. Booting HP-UX Use either of the following procedures to boot HP-UX: • • Booting HP-UX (EFI Boot Manager) Booting HP-UX (EFI Shell) Procedure 4-2 Booting HP-UX (EFI Boot Manager) From the EFI Boot Manager Menu, select an item from the boot options list to boot HP-UX. 1.
4. When accessing the EFI System Partition for the desired boot device, issue the HPUX command to initiate the HPUX.EFI loader on the device you are accessing. The full path for the loader is \EFI\HPUX\HPUX.EFI. When initiated, the loader references the \EFI\HPUX\AUTO file and boots HP-UX using the default boot behavior specified in the AUTO file. You have ten seconds to interrupt the automatic booting of the default boot behavior.
fs0:\> hpux (c) Copyright 1990-2002, Hewlett Packard Company. All rights reserved HP-UX Boot Loader for IA64 Revision 1.723 Press Any Key to interrupt Autoboot \EFI\hpux\AUTO ==> boot vmunix Seconds left till autoboot 9 [User Types A Key to Stop the HP-UX Boot Process and Access the HPUX.EFI Loader ] Type ’help’ for help HPUX> 5. At the HPUX.EFI interface, issue the boot -is vmunix command to boot HP-UX (the /stand/vmunix kernel) in single-user (-is) mode.
6. Exit the console and iLO MP interfaces. To exit the system console and return to the iLO MP Main Menu, press Ctrl-B. To exit the iLO MP, enter X at the main menu. Shutting Down HP-UX To shut down HP-UX running on the server, use the shutdown command. For more information, see the shutdown(1M) manpage. To shut down HP-UX, follow these steps: 1. Log in to HP-UX running on the server that you want to shut down. To access the system console, log in to iLO MP for the server and use the Console menu.
3. At the EFI Shell prompt, use the bcfg command to manage the boot options list. The bcfg command includes the following options for managing the boot options list: • • • • bcfg boot dump — Displays all items in the boot options list for the system. bcfg boot rm # — Removes the item number specified by # from the boot options list. bcfg boot mv #a #b — Moves the item number specified by #a to the position specified by #b in the boot options list. bcfg boot add # file.
3. Enter ELILO at the EFI Shell prompt to launch the ELILO.EFI loader. If needed, you can specify the loader’s full path by entering \EFI\redhat\elilo at the EFI Shell prompt. 4. Allow the ELILO.EFI loader to proceed with booting the Linux kernel. By default, the ELILO.EFI loader boots the kernel image and options specified by the default item in the elilo.conf file. To interact with the ELILO.EFI loader, interrupt the boot process (press any key) at the ELILO boot prompt.
5 Troubleshooting This chapter provides a preferred methodology (strategies and procedures) and tools for troubleshooting server error and fault conditions.
4. You have now reached the point where the failed Customer Replaceable Unit (CRU or CRUs) has been identified and needs to be replaced. You must now perform the specific removal and replacement procedure, and verification steps (for more details, see Chapter 6: “Removing and Replacing Components” (page 153)). NOTE: If multiple CRUs are identified as part of the solution, fix all identified failed CRUs to guarantee success. 5.
Table 5-3 Server Power Button Functions When Server is Off Action 1-3 seconds Reaction System power turns on. Server Does Not Power On The server Power button on the front panel operates differently depending on how long the button is held in, and on what the system is doing when the button is pressed. You must be aware of its uses to properly troubleshoot the system. NOTE: If the server is off, and power is not connected to server power supplies, pressing the Power button has no effect.
Intermittent Server Problems You can trace intermittent problems that occur during installation to power source problems, a loose connector, or some other hardware problem. If you are experiencing intermittent problems, follow these steps: 1. 2. 3. 4. 5. 6. Check the iLO MP logs and analyze the problem. Determine if there is more than one symptom and if the problem is random. Verify that the DC power source is stable. Reseat all rear panel connectors. Reseat all hot-swappable fans and power supplies.
NOTE: HP Integrity cx2620 front panel LEDs might not display accurate system information if input power is removed from one or both power supplies. However, removing input power is NOT equivalent to a power supply failure as detected by the circuitry which drives the front panel LED status. That is, when external power is removed, so too is the system’s ability to set the state of these LEDs.
Table 5-4 Front Panel LED Definitions (continued) LED/Button System State Flash Rate Color Description LAN LED Active Steady Green LAN link is established but LAN is inactive. LAN LED Active Rate of LAN activity Green LAN is active.
Table 5-5 Diagnostic LED Displays and Descriptions (continued) Diag 1 LED Diag 2 LED Diag 3 LED Diag 4 LED System LED Description Green Off Off Red Flashing Yellow Fan 1 warning. BMC is reporting that one fan rotor is turning more slowly than expected or is stopped. Investigate problem at the first opportunity. Green Green Off Red Flashing Yellow Fan 4 warning. BMC is reporting that one fan rotor is turning more slowly than expected or is stopped.
Table 5-5 Diagnostic LED Displays and Descriptions (continued) Diag 1 LED Diag 2 LED Diag 3 LED Diag 4 LED System LED Description Green Green Off Red Flashing Red Fan 4 failure. BMC is reporting that both fan rotors are turning more slowly that expected or are stopped. Replace the fan, fan control board, or system board. Green Green Green Red Flashing Red CPU 0 turbo fan failure. Replace CPU 0, the CPU power module, or the system board.
Figure 5-2 Rear Panel LEDs 1 2 3 4 iLO MP LAN LEDs Gigabit LAN A (10/100/1000) LEDs System Management LAN B (10/100/1000) LEDs Locator Button LEDs 5 6 7 Power Supply Fault LED Power Supply DC Out LED Power Supply DC In LED 8 9 10 Power Supply Fault LED Power Supply DC Out LED Power Supply DC In LED Table 5-6 Rear Panel LED Definitions LED/Button Color Description iLO MP Self Test LED (top) Green When off, self test is not active. When lit, the iLO MP is running self test.
Table 5-6 Rear Panel LED Definitions (continued) LED/Button Locator Color Description Blue Lit by pressing the associated button, by pressing the corresponding button on the front panel, or by command from a remote location. Identifies one server among many. Also tests for a running BMC on the system board. Power Supply Fault Amber Lit when a power supply failure is detected. Indicates that power supply has been cycled down or is not fully functional.
NOTE: At a minimum hardware configuration, the system consists of the following: • One power supply • Power supply interface assembly • System board • Processor • Memory • Front panel status board • HDD • Disk drive backplane • Fan control board • Five fans 3. 4. Connect power to the power supply; but do not power on the server at this time. On the system board, ensure that the standby power (STBY) LED is lit and the BMC heartbeat LED is flashing.
Table 5-8 Interpret Diagnostic and System LEDs Diag 1 LED Diag 2 LED Diag 3 LED Diag 4 LED System LED Description Off Red Off Off Flashing Red The BMC is reporting a fatal error due to missing DIMMs. Continue with the build up procedure. Any Other LED Status Display Replace the iLO MP card or the system board. For additional information, see Table 5-5 (page 124). 9. Power off the server and disconnect power. (If the system has shut itself down, only disconnect power.
Table 5-10 Interpret Diagnostic and System LEDs Diag 1 LED Diag 2 LED Diag 3 LED Diag 4 LED System LED Description Green Green Green Green Green or Red Boot in progress. When stable Any Other LED Status Display For additional information, see Table 5-5 (page 124). 15. Power off and disconnect power from the server. (If the system has powered off, you only need to disconnect power.
Troubleshooting Using Offline Support Tools You can use offline support tools to troubleshoot the server. • • Offline Diagnostic Environment (ODE): Available on IPF Offline Diagnostics on the resource CD that comes with the server. iLO MP event logs: Available by logging on to the iLO MP through the iLO MP LAN or iLO MP remote serial connectors.
3. Determine which file system represents the CD. Enter the appropriate command to access the CD. Fault Management Overview The goal of fault management and monitoring is to increase server availability, by moving from a reactive fault detection, diagnosis, and repair strategy to a proactive fault detection, diagnosis, and repair strategy. The objectives are: • • • • To detect problems automatically, as close as possible to the time of occurrence.
Verifiers quickly determine whether or not a specific device is operational by performing tasks similar in nature to the way applications use the device. No license is required to run the verifiers. Diagnostics are tools designed to identify faulty or failed CRUs. Exercisers stress devices in order to facilitate the reproduction of intermittent problems.
EFI Error and Warning Messages EFI error and warning messages are displayed on the console as part of the boot process. They can also be retrieved using the EFI info warnings command. Table 5-14 lists possible error messages. Table 5-14 EFI Error and Warning Messages Error Number Message Description/Solution 2 Insufficient resources to assign to one or more I/O devices Incorrect I/O configuration. Contact the HP Support Center for assistance.
Table 5-14 EFI Error and Warning Messages (continued) Error Number 136 Message Description/Solution 27 PAL A warning; PAL is not compatible with at Update firmware. least 1 CPU 28 Memory errors detected and Page Deallocation Reseat DIMMs; if error persists replace bad Table (PDT) is disabled DIMMs. 30 Memory required reinterleave to get a good page 0 Information only, no action required. 31 One or more ranks have chipspare disabled Information only, no action required.
Table 5-14 EFI Error and Warning Messages (continued) Error Number Message Description/Solution 53 Error building S MBIOS Contact the HP Support Center for assistance. 54 Failure constructing the EFI Memory Data Table Contact the HP Support Center for assistance. (MDT) 55 UUID error Update with the sysset command. 56 Error reading CPU S MBUS information ROM Reboot the server. If the error message is repeated, replace the failing processor.
• • The iLO MP displays event logs: SEL events are sent over the IPMB, between the BMC and the iLO MP. Event logs are read back over the PDH bus by software (i.e., the IPMI driver or agent) for storage on disk. Event Log Usage To consult the event logs, follow these steps: 1. 2. 3. Connect to the system console. To access the iLO MP Main Menu, enter Ctrl+B. To view event logs, enter the sl command. System Event (E) and Forward Progress (F) logs are useful to determine the context of an error.
• • Both contain type 02 and E0 messages. A triplet is formed from the SensorType, EventType, and the lower portion of the Data1 fields of Type 02 events. iLO MP firmware displays the triplet in the Keyword field. To access the SEL log, follow these steps: 1. 2. Access the iLO MP command prompt. Run the sl command.
J V ? Ctrl-B 4. Jump to entry number View mode configuration (text, keyword, hex) Display this Help menu Quit and return to the Main Menu Select a, then a threshold filter number to filter events to desired level.
Log Entry 14: 28 Feb 2003 16:41:46 Alert Level 2: Informational Keyword: BOOT_START CPU starting boot Logged by: System Firmware 0 Data: Implementation dependent data field 0x5680006300E000F0 0000000000000000 Log Entry 15: 28 Feb 2003 16:41:47 Alert Level 2: Informational Keyword: Type-02 127002 1208322 Soft Reset Logged by: BMC; Sensor: System Event 0x203E5F914B020110 FFFF027000120300 Keyword Mode Example: 13 BMC 2 14 SFW 0 15 BMC 2 0x203E5F914A0200E0 FFFF010944080300 Type-02 080901 526593 28 Feb
Disk and I/O Path Logging Some failures result in I/O path logging. These paths help to indicate the source of the error and can be included in the error message or logged into console or event logs. Table 5-15 and Table 5-16 describe the disk drive and PCI-X slot paths for the server.
NOTE: You must be able to navigate in the EFI Shell environment to perform the following procedure. The screen output shown in this procedure and the bold type that is selected in each of the steps is from a hypothetical test setup; only your screen output shows the actual configuration of your server. 1. Find the driver number for the FC disks.
0 : Enumerate all Fibre Channel boot devices in the boot option list 1 : Enumerate all Fibre Channel devices Q : exit with no change Policy > 1 Drv[23] Ctrl[29] 4. Lang[eng] - Options set. Action Required is None Set the enumeration option for the driver 2a and controller 2c.
1C2-507B-9E5F8078F531) blk18 : Acpi(HWP0002,600)/Pci(1|0)/Scsi(Pun4,Lun0)/HD(Part2,Sig70EC67E0-E7EA-0 1C2-F1B3-12714F758821) blk19 : Acpi(HWP0002,600)/Pci(1|0)/Scsi(Pun4,Lun0)/HD(Part3,Sig7612C3E0-E7EA-0 1C2-D931-F8428177D974) NOTE: Record the path of your FC devices from the file system map for later use in this procedure. 7. 8. Return to the EFI Boot Manager Menu interface. Enter exit at the Shell> prompt. Select EFI Boot Option Maintenance Menu from the EFI Boot Manager Menu. EFI Boot Manager ver 1.
11. Select the appropriate files to describe the address of the new FC boot option: Select file or change to new directory: 04/15/03 11:25p
4,096 EFI [Treat like Removable Media Boot] Exit EFI Boot Maintenance Manager ver 1.10 [14.61] Select file or change to new directory: 04/15/03 11:25p 4,096 . 04/15/03 04/15/03 04/15/03 04/15/03 04/15/03 04/15/03 Exit 11:25p 11:25p 11:25p 11:25p 11:25p 11:25p 0 4,096 4,096 4,096 4,096 4,096 ..Firmware updates are available on the HP website at http://www.hp.com under Support and Drivers. Identifying and Troubleshooting Firmware Problems Erratic server operation, or the fact that the server may not boot successfully to the EFI Boot Manager or to the EFI Shell, are symptoms of possible firmware problems. NOTE: Firmware problems are relatively rare. Look for other problem causes first.
Installing the Latest Version of the Firmware on the Server To install the latest version of the firmware on the server, follow these steps: 1. 2. 3. 4. Initiate a server console session. Insert the CD with the copy of the latest version of the firmware. Using the EFI Boot Manager menu, boot to the drive that contains the CD with the updated firmware. Follow the instructions to update the firmware.
Power Alarm The BMC controls this alarm based on the state of system power. CAUTION: Failure to recognize an alarm condition can result in loss of data or damage to equipment. Limitations Telco alarm performance limitation includes: • • • You can not clear the red system state LED until you reboot the server. You cannot turn off the telco alarm until you reboot the server. You can clear the yellow system state LED when the SEL is read, even though the warning condition still exists.
Table 5-18 Relay Signals Signal Abbreviation Description Normally Open (NO) This signal must be pulled up to no more than 24V above Return external to the system. • When the alarm is not activated, this signal is open (electrically high since pulled up externally). • When the alarm is activated, this signal is connected by a dry contact relay to the Return pin. The external pull-up resistor must limit the current to no more than 1 Amp.
Figure 5-3 DB9 Pins Connections • • • Use pins 1 and 6, or 2 and 6, to trigger a Critical Alarm. Use pins 7 and 3, or 8 and 3, to trigger a Major Alarm. Use pins 4 and 9, or 5 and 9, to trigger a Power Alarm. IMPORTANT: An alarm can be triggered by identifying a change to either an open or closed circuit, depending on the connections used. Reporting Your Problems to HP HP customer care will help you solve server problems and, if necessary, initiate appropriate service procedures.
Information to Collect Before you Contact Support NOTE: It is highly recommended that you keep detailed records of any changes to your server, and of how server behavior has changed over time, or as a result of changes made to your server. Before you contact HP support, you should: 152 1. Use the Troubleshooting chapter to solve the problem. • Note failure symptoms and error indications (LEDs and messages). • Capture and permanently log the current SEL and FPL contents.
6 Removing and Replacing Components This chapter provides procedures for removing and replacing components in the server.
Follow the listed procedures to ensure safe handling of components, to prevent injury, and to prevent damage to the server: • • • If removing or installing a hot-swappable component, follow the instructions provided in this guide. If installing a hot-swappable component when power is present (fans are running), reinstall the server cover immediately to prevent overheating. If installing an assembly that is not hot-swappable, disconnect the power cables from the server external power connectors.
4. 5. If the server is slide-mounted, slowly pull the chassis forward (or push from the rear) to extend the chassis from the rack. The server is fully extended when the rail clips are locked in place. If the server is tray-mounted, the chassis is not locked in place and can fall if extended from the rack. You must remove tray-mounted servers from the rack for internal access. Remove the top cover. See “Removing and Replacing the Top Cover” (page 158).
Inserting the Server Into a Rack To insert the server into a rack, follow these steps: WARNING! Do not attempt to lift the server alone. The server can weight as much as 22.7 kilograms (50 lbs). Serious injury can result if this warning is not observed. 1. 2. 3. 4. 5. Engage the sever slides or mounting kit. Slide the server inward and push the server into the rack until it is in position. Connect the server cables to the rear-panel connectors.
• • • • • • • • • • LED status panel CD/DVD optical drive Processor board assembly Hard disk drive backplane assembly Power supply interface assembly Fan control board iLO MP card System processor System battery System board Component Classification 157
Removing and Replacing the Top Cover Figure 6-2 shows the server with the top cover removed. CAUTION: Operation of the server without the top cover in place makes the server susceptible to electromagnetic interference (EMI) and overheating problems, which can result in system failure. Keep the top cover in place during normal operation. Observe all ESD safety precautions when removing and replacing the top cover. Failure to follow ESD safety precautions can result in damage to the server.
WARNING! Voltages are present within the server when power is applied. Do not remove the server top cover without first turning off and disconnecting power. Always replace the top cover before turning the system on. 1. 2. 3. 4. 5. Power off and disconnect system power. Disconnect power at the DC source end of the power cables, using the disconnect device that is part of the rack or facility power system. Slide the server out from the rack until it stops.
Figure 6-3 Removing a Front Panel Hot-Swappable Fan Fan 1 Fan 2 Fan 3 Fan 4 chasfan1xtnd Captive Screws 1. 2. 3. Remove the front grill. See “Removing and Replacing the Front Grill” (page 175). Use the ACX-15 Torx screwdriver to loosen the two captive screws on the plastic extractor handle (left side of fan) until they release. Use the extractor handle to pull the fan from the server chassis. NOTE: Hot-swapping a fan can interrupt system operation.
Removing a Rear Panel Hot-Swappable Fan To remove a hot-swappable fan from the rear of the server chassis, follow these steps. Figure 6-4 Removing a Rear Panel Hot-Swappable Fan Mounting Screws Fan 5 chasfan5xtnd 1. 2. 3. If rack-mounted, you may need to extend the server out from the rack for better access. If needed, slide the server out to the fully extended position. Use the ACX-15 Torx screwdriver to loosen the two captive screws that secure the fan unit to the server chassis.
NOTE: Hot-swapping a fan can interrupt system operation. If you are hot-swapping a fan assembly in response to an error message, and the system is operating normally, hot-swapping the fan in less than 30 seconds eliminates the requirement for a system reboot. Hot-swapping the fan in less than two minutes enables continued operation and prevents automatic shutdown. Installing a Rear Panel Hot-Swappable Fan You do not need to remove the server from the rack to replace a fan.
NOTE: A hot-swappable device does not require interaction with the operating system before the device is removed from or installed into the server. If the second power supply is functioning correctly, you can power off and remove a power supply with no effect on server operations. The power to the server (other power supply) does not have to be off to remove or replace a hot-swappable power supply.
Figure 6-6 Removing a Hot-Swappable Power Supply Mounting Screws chaspsxtnd Cable Clamp 1. 2. Handle If rack-mounted, you may need to extend the server out from the rack for better access. If needed, slide the server out to the fully extended position. Disconnect power from the power supply being removed. Disconnect power at the DC source end of the power cable, using the disconnect device that is part of the rack or facility power system.
2. 3. When the power supply is fully inserted into the server chassis, tighten the two mounting screws to secure the power supply in place. Press up on the two lower tabs on the terminal barrier strip cover to snap off the cover. WARNING! Always check that the power cable is not connected to a power source before attempting to connect the power cable to the power supply terminals. Failure to heed this warning can result in injury. 4.
CAUTION: A hot-pluggable device can require interaction with the operating system before you can safely remove or install the device into the server. Determine whether the operating system supports replacement of disk drives while the operating system is running. If the operating system does not support hot-plugging, shut down the operating system before performing these procedures. Failure to observe this caution can result in system failure.
2. Squeeze inward on the release clip and pull the release lever to pull the drive from the server chassis. Figure 6-9 Disk Drives in Server 2 1 0 S C S I dskdrvfrnt1 Release Clip Release Lever Installing Hot-Pluggable Disk Drives To install a hot-pluggable disk drive, follow these steps: 1. 2. 3. 4. 5. 6. If required (OS does not support hot-plugging devices), stop the operating system. If a disk filler is installed, remove it by pulling the release lever.
2. 3. Power off the server. Disconnect all external cables. Remove the server from the rack and place it on an ESD-protected work surface. See “Removing the Server From a Rack” (page 155). WARNING! Ensure that the system is powered off and all power sources are disconnected from the server prior to removing or installing server hardware. Voltages are present at various locations within the server whenever a DC power source is connected. This voltage is present even when the main power switch is turned off.
NOTE: The four connectors within the PCI-X card cage are identical and have the same capabilities. You can install a compatible PCI-X card in any slot. Installing the PCI-X Card Cage Assembly To install the PCI-X card cage assembly, follow these steps: WARNING! Ensure that the system is powered off and all power sources are disconnected from the server prior to removing or installing server hardware. Voltages are present at various locations within the server whenever a DC power source is connected.
Figure 6-11 Installing the PCI-X Card Cage PCI Card Cage Release Lever chaspciccup 4. 5. 6. 7. Press the release lever down to lock the card cage in place in the chassis. Reinstall the chassis cover. See “Removing and Replacing the Top Cover” (page 158). Reinstall the server in the rack and power on the server. See “Inserting the Server Into a Rack” (page 156). Run the info io command at the EFI Shell to verify that you have correctly installed the PCI-X cards.
NOTE: If the new PCI-X card has a slower capability than the current bus configuration, it will not work. If the new card has a faster capability than the current bus configuration, it only runs at the slower bus mode and frequency of the current bus configuration. Removing a PCI-X Card CAUTION: Observe all ESD safety precautions while performing this procedure. Failure to follow ESD safety precautions can result in damage to the server.
Installing a PCI-X Card NOTE: You must remove the PCI-X card cage from the server chassis to install PCI-X cards. The four connectors in the PCI-X card cage are identical and have the same capabilities. You can install a compatible PCI-X card in any slot. CAUTION: Observe all ESD safety precautions while performing this procedure. Failure to follow ESD safety precautions can result in damage to the server. To install a PCI-X card, follow these steps: 1. 2. 3. 4. 5. 6. 7.
1. Grasp the air filter assembly by the tabs on each side and pull it straight out to detach it from the grill.
2. Remove the old air filter foam element and replace it with a new element. Figure 6-14 Removing the Air Filter Element Replacing the Air Filter Assembly To install the air filter assembly, follow these steps: 1. 2. 174 Hold the air filter assembly by its sides and align it over the grill. Push it onto the grill until it snaps into place.
Removing and Replacing the Front Grill Figure 6-15 shows the server with the front grill removed. CAUTION: Operation of the server without the front grill in place makes the server susceptible to electromagnetic interference (EMI) problems, which can result in system failure. Keep the front grill in place during normal operation. Observe all ESD safety precautions while performing this procedure. Failure to follow ESD safety precautions can result in damage to the server.
Figure 6-16 Airflow Guides chascvroff NOTE: PCI Airflow Guide Memory Airflow Guide Processor Airflow Guide Air flows through the server chassis from front to back. Removing the Memory Airflow Guide To remove the memory airflow guide, follow these steps: 1. 2. 3. Power off the server. Remove the top cover. See “Removing and Replacing the Top Cover” (page 158). Grasp the memory airflow guide and lift it from the server chassis.
2. Insert the tabs into the slots and set the processor airflow guide in place above the processors. Removing the PCI-X Airflow Guide To remove the PCI-X airflow guide, follow these steps: 1. 2. 3. 4. Power off the server. Remove the top cover. See “Removing and Replacing the Top Cover” (page 158). Loosen the three captive screws that secure the PCI-X airflow guide in place. Two screws are elevated and one is on the opposite side of the airflow guide.
Figure 6-17 DIMM Connectors and Slots on the System Board 0B 1B 4B 5B 2B 3B 0A 1A 4A 5A 2A 3A sysbrd1cpu Removing DIMMs WARNING! Ensure that the system is powered off and all power sources are disconnected from the server prior to removing or installing server hardware. Voltages are present at various locations within the server whenever a DC power source is connected. This voltage is present even when the main power switch is turned off.
Installing DIMMs You must install DIMMs in groups of four (quads), and in specific locations. DIMM sockets are shown in Figure 6-17. • You must install the first quad (four DIMMs) in sockets 0A, 0B, 1A, and 1B. • You can install the second quad in sockets 2A, 2B, 3A, and 3B. • You can install the third and final quad in sockets 4A, 4B, 5A, and 5B. • If you are installing DIMMs of different sizes, you must install the largest DIMMs (most memory) in the first quad.
Figure 6-18 Inserting a DIMM into a DIMM Socket dimm_sokt NOTE: DIMM connectors are keyed so that you can only install them in the correct orientation. 9. Firmly and evenly push down on each side of the DIMM until it seats in the socket. The socket retainer clips snap up and return to the upright position when the DIMM is fully inserted. 10. Make sure the DIMM is locked in the socket. 11. Repeat steps Step 6 through Step 10 for each DIMM to be installed. 12.
Removing and Replacing the LED Status Panel Remove the LED status panel from the front of the chassis. It is mounted together with the CD/DVD optical drive assembly. WARNING! Ensure that the system is powered off and all power sources are disconnected from the server prior to removing or installing server hardware. Voltages are present at various locations within the server whenever a DC power source is connected. This voltage is present even when the main power switch is turned off.
6. Remove the board by lifting it off of the deck assembly. Figure 6-20 Removing the LED Status Panel LED Board Mounting Screws chasdvdxtnd LED Board CD/DVD Installing the LED Status Panel CAUTION: Observe all ESD safety precautions while performing this procedure. Failure to follow ESD safety precautions can result in damage to the server. To install an LED status panel, follow these steps: 1. 2. 3.
Removing and Replacing the CD/DVD Optical Drive You can remove the optical drive from the front of the server chassis. WARNING! Ensure that the system is powered off and all power sources are disconnected from the server prior to removing or installing server hardware. Voltages are present at various locations within the server whenever a DC power source is connected. This voltage is present even when the main power switch is turned off.
components for this procedure is extensive; you must budget adequate time for completion of the steps. A flashlight is not required but can be useful in this effort. WARNING! Ensure that the system is powered off and all power sources are disconnected from the server prior to removing or installing server hardware. Voltages are present at various locations within the server whenever a DC power source is connected. This voltage is present even when the main power switch is turned off.
Figure 6-22 Hard Drive Backplane Mounting Screws Fault DC Out DC In chasfn5out2 Backplane Mounting Screws 12. Slide the backplane board to the right to align locking holes in the unlocked position, and remove the board. Installing the Hard Drive Backplane To install a hard drive backplane, follow these steps: 1. 2. 3. 4. 5. 6. Insert the hard drive backplane through the fan opening in the chassis rear panel.
Removing and Replacing the Power Supply Interface Assembly The power supply interface (PSI) assembly is located under the top cover. You can see the PSI from the rear of the chassis when the two power supply modules are removed. WARNING! Ensure that the system is powered off and all power sources are disconnected from the server prior to removing or installing server hardware. Voltages are present at various locations within the server whenever a DC power source is connected.
8. From the front of the server, locate the two hard drive backplane cables and disconnect them. Figure 6-24 PSI Module From the Front chasnodvdasy CPU Power Pod Interface Cables 9. Remove the PSI assembly, along with the attaching cables, from the server chassis. Installing the PSI Assembly To install a PSI assembly, follow these steps: CAUTION: Observe all ESD safety precautions while performing this procedure. Failure to follow ESD safety precautions can result in damage to the server. 1. 2.
Removing and Replacing the Fan Control Board Remove and replace the fan control board with the server powered off and with the top cover and the front grill removed. This circuit board also provides cable distribution to various elements in the chassis, as it is the termination point for seven different connectors. WARNING! Ensure that the system is powered off and all power sources are disconnected from the server prior to removing or installing server hardware.
Figure 6-25 Fan Control Board Fan Control Board chasfnbrdxtnd 8. Remove the terminating connectors from the cables (Figure 6-26). Figure 6-26 Fan Control Board Connectors P3 Fan Control Board Mounting Screw P11 P4 P8 P1 P5 J1 J2 P12 P2 fncntbrd2 9. Remove the single screw (M3 x .5 10mm long pan T10 crest cup stainless steel) located at the top left corner of the fan control board, which secures the board to the standoffs on which it is mounted. 10.
CAUTION: Observe all ESD safety precautions while performing this procedure. Failure to follow ESD safety precautions can result in damage to the server. 1. 2. 3. 4. 5. 6. Clear a pathway of cables and set the fan control board in place, hooking its locking apertures onto the standoff locks. Slide the board toward the rear of the chassis (Figure 6-25 and Figure 6-26).
Removing the iLO MP Card To remove the iLO MP card, follow these steps: 1. 2. 3. 4. 5. 6. 7. If rack-mounted, extend the server out from the rack until it stops. See “Installing Components When the Server Is in a Rack” (page 154). Power off the server. Disconnect all external cables. Remove the server from the rack and place it on an ESD-protected work surface. See “Removing the Server From a Rack” (page 155). Remove the top cover. See “Removing and Replacing the Top Cover” (page 158).
Replacing the iLO MP Card Battery A battery is located on the underside of the iLO MP card, with a design lifetime of ten years. Access the three-volt CR2032 battery for replacement only when the iLO MP card is removed from the server. CAUTION: Observe all ESD safety precautions while performing this procedure. Failure to follow ESD safety precautions can result in damage to the server. NOTE: There are two batteries in the server: the iLO MP card battery and the system battery.
Figure 6-29 Processors in Server Chassis (Top Cover Removed) CPU 0 CPU 1 F R O N T chastop2cpus A tool kit is provided with replacement processors. An IPF CPU tool kit is required for successful completion of these procedures. Removing a Single-core Processor WARNING! Ensure the system is powered down and all power sources have been disconnected from the server prior to removing or replacing components.
Figure 6-30 Disconnect Power Module Cable 7. Unscrew the power module non-captive mounting screws and disconnect the module from its processor by sliding it toward the back of the chassis. Figure 6-31 Unscrew Power Module Mounting Screws 8. 194 Slide the power module toward the rear of the system board disconnecting the power module from the processor module.
Figure 6-32 Disconnect Power Module from Processor Module 9. Life the power module up and out of the chassis. Place the power module into an anti-static container. Figure 6-33 Remove Power Module 10. Disconnect the processor module turbo fan power cable.
Figure 6-34 Disconnecting the Turbo Fan Cable 11. Release the four heatsink captive screws using the special processor tool. Figure 6-35 Releasing Heatsink Captive Screws 12. Slide the sequencing retainer plate toward the back of the chassis to open the hole in the edge of the turbo fan heatsink for insertion of the special processor tool into the processor locking mechanism.
Figure 6-36 Sliding the Sequencing Retainer Plate 13. Unlock the processor-locking mechanism using the Allen side of the IFP-CPU tool. Insert the Allen side (hex) of the IPF-CPU tool into the lock access hole that runs down through the edge of the turbo fan heatsink.
IPF-CPU tool counterclockwise 180 degrees. Verify that the processor-locking mechanism is rotated into the unlocked position. CAUTION: The zero insertion force (ZIF) socket for the processor is locked and unlocked by half of a full turn of the IPF-CPU tool. The counterclockwise 180 degree rotation (half turn) unlocks the socket. A clockwise 180 degree rotation locks the socket. Attempting to turn the locking mechanism more than 180 degrees can severely damage the socket.
Figure 6-38 Lift Processor Module and Turbo Fan Straight Up 15. Place the turbo fan heatsink upside down to ensure the pins do not get bent. Replacing a Single-core Processor The system board can support either one or two processors. The following procedure is applicable to installation of processor 0 or processor 1. Processor 0 (CPU 0) is located closer to the chassis side panel and processor 1 (CPU 1) is located closer to the DIMM sockets. You must install processor 0 before installing processor 1.
Figure 6-39 Processors in Server Chassis CPU 0 CPU 1 F R O N T chastop2cpus WARNING! Ensure the system is powered down and all power sources have been disconnected from the server prior to removing or replacing components. Voltages are present at various locations within the server whenever a DC power source is connected. This voltage is present even when the main power switch is in the off position. Failure to observe this warning could result in personal injury or damage to equipment.
Figure 6-40 Unlocking the Processor Locking Mechanism Unlocked Locked Front of Chassis 8. 9. Inspect the pins of the processor you are installing. Verify that processor pins are not bent. Insert the Allen side (hex) of the IPF-CPU tool into the lock access hole that runs down through the edge of the turbo fan heatsink before you place it on the system board. As you place the turbo fan heatsink onto the system board, guide the tool until it connects.
holes on the system board processor mount. Position the turbo fan power cable so that it is located on the side of the heatsink that faces the front of the chassis. CAUTION: Do not press the processor module into the socket. When properly aligned, the processor pins will seat into the socket. No additional pressure is required. You can damage the pins if too much pressure is applied.
Figure 6-42 Securing Heatsink Captive Screws Screw 1 (not shown) (Tighten First) Insert IPF-CPU Tool Here Screw 4 (Tighten Last) 1 4 3 2 Torquing Pattern Screw 3 (Tighten Third) Screw 2 (Tighten Second Locator Post Locator Post Locator Hole Locator Hole cpu1noppm3 14. Connect the power cable for the processor turbo fan to its connector on the system board. 15.
Figure 6-43 Aligning the Processor Power Module Front of Chassis 16. Align the two mounting screw holes on the power module with their screw holes on the system board’s metal mounting bracket. Screw in the power module mounting screws (M3 x 23mm long pan T15 crest cup stainless steel, 2 per CPU). Figure 6-44 Installing the Processor Module Power Pod Mounting Screws Front of Chassis 17. Connect the processor module turbo fan power cable to the connector on the system board.
Figure 6-45 Connect the Turbo Fan Cable Front of Chassis 18. Connect the power module cable to the connector on the system board. Figure 6-46 Connect the Power Module Cable Front of Chassis 19. Place the processor airflow guide in position. See “Installing the Processor Airflow Guide” (page 176). 20. Install the chassis top cover. See “Removing and Replacing the Top Cover” (page 158). 21. If necessary, reinstall the chassis in the rack. See “Inserting the Server Into a Rack” (page 156). 22.
airflow guides. CPU 0 is located closer to the chassis side panel and CPU 1 is located closer to the DIMM sockets. Figure 6-47 Dual-Core Processors in Server Chassis CPU 0 CPU 1 F R O N T A tool kit is provided with replacement processors. An IPF-CPU tool kit is required for successful completion of these procedures.
Figure 6-48 Disconnecting the Power Cable and Turbo Fan Cable 7. 8. Release the two mounting captive screws on the processor module. Release the heatsink captive screws as shown in (Figure 6-49). Figure 6-49 Releasing the Heatsink Captive Screws 9. Slide the sequencing retainer plate toward the rear of the chassis to open the hole in the edge of the turbo fan heatsink. 10. Insert the IPF-CPU tool into the processor locking mechanism (Figure 6-40). 11.
rotating the IPF-CPU tool counterclockwise 180 degrees. Verify that the processor-locking mechanism is rotated into the unlocked position. CAUTION: The zero insertion force (ZIF) socket for the processor is locked and unlocked by half a full turn of the IPF-CPU tool. The counterclockwise 180 degree rotation (half-turn) unlocks the socket. A clockwise 180 degree rotation locks the socket. Attempting to turn the locking mechanism more than 180 degrees can severely damage the socket. 12.
board processor mount. Position the turbo fan power cable so that it is located on the side of the heatsink that faces the front of the chassis. CAUTION: Do not press the processor module into the socket. When properly aligned, the processor pins seat into the socket. No additional pressure is required. You can damage the pins if you apply too much pressure. 10. Properly align the processor so the processor and heatsink face the rear of the chassis. 11.
Figure 6-51 Reconnecting the Power Cable and Turbo Fan Cable 16. Place the processor airflow guide in position. See “Installing the Processor Airflow Guide” (page 176). 17. Install the chassis top cover. See “Removing and Replacing the Top Cover” (page 158). 18. If necessary, reinstall the chassis in the rack. See “Inserting the Server Into a Rack” (page 156). 19. Reconnect power and system cables to rear panel connectors. 20. Power on the server. 21.
NOTE: There are two batteries in the server: the system battery and the iLO MP card battery. See the parts list for the system battery part number. Figure 6-52 Battery Location in Server (Top Cover Removed) System Battery chastop2cpus Removing the System Battery WARNING! Ensure that the system is powered off and all power sources are disconnected from the server prior to removing or installing server hardware.
4. Locate the system battery on the system board (Figure 6-52). CAUTION: Do not overstress the battery retaining clip. This clip is easily broken. Lift the battery just high enough to clear the battery holder. Failure to heed this warning can result in damage to the clip. 5. Remove the battery by lifting the retaining clip and pulling the battery from its socket. WARNING! Lithium batteries can explode if mistreated. Do not recharge, disassemble, or dispose of batteries in a fire.
2. Locate the system battery on the system board (Figure 6-52). CAUTION: Do not overstress the battery retaining clip. This clip is easily broken. Lift the battery just high enough to clear the battery holder. Failure to heed this warning can result in damage to the clip. 3. Lift the retaining clip and set the new battery in place. Reposition the retaining clip to secure the battery. NOTE: The positive terminal of the battery is designated by the + sign.
1. 2. 3. 4. 5. 6. 7. If rack-mounted, extend the server out from the rack until it stops. See “Installing Components When the Server Is in a Rack” (page 154). Power off the server. Disconnect all external cables. Remove the server from the rack and place it on an ESD-protected work surface. See “Removing the Server From a Rack” (page 155). Remove the chassis top cover. See “Removing and Replacing the Top Cover” (page 158). Remove all airflow guides. See “Removing and Replacing Airflow Guides” (page 175).
• • • SCSI LVD (left) (hex 143-IN-LG 4-40 stainless steel) Serial A Console (right) (two screws - hex 2-56 w/slot stainless steel) Serial B (below Serial A console) (two screws - hex 2-56 w/slot stainless steel) 13. Locate the four front fan cables 1-4 near the system board, and remove the common harness from the recession near the board’s edge. Pop the clips on the fan cable by pushing down on the tab.
A Parts Information This appendix provides the following customer self-repair part information for the HP Integrity cx2620 server. Refer to this appendix whenever ordering parts. • Manufacturing Part Number • Description • Replacement Part Number, if applicable • Exchange Part Number, if applicable Replacement Parts List Part numbers are found by using the part nomenclature from this list to select the correct part from the HP Partsurfer.
Table A-1 Parts List (continued) Manufacturing Part Number Description Replacement Part Number Exchange Part Number Memory (DIMMs) AB395A \256 MB DIMM A6967AX N/A AB396A 512 MB DIMM A6968AX N/A AB397A 1 GB DIMM A6969AX A6969-69001 AB228A 2 GB DIMM (includes 4 x 512 MB DIMMs) A6970AX A6835-69001 AB475A 4 GB DIMM (includes 4 x 1 GB DIMMs) AD041A AB475-69001 Server Subassemblies AB587 HP Integrity cx2620 chassis AB587-04001 N/A AB587-60008 HP Integrity cx2620 system board AB587-67
Table A-1 Parts List (continued) Manufacturing Part Number Description Replacement Part Number Exchange Part Number AB216-63017 Cable, power 2 AB216-63017 N/A AB216-63018 Cable, HDD power AB216-63018 N/A AB216-63019 Cable, fan, 1-4 AB216-63019 N/A AB216-63020 Cable, fan 5 AB216-63020 N/A AB587-63002 Cable, CPU MVR power (common) AB587-63002 N/A AB216-63022 Cable, status panel AB587-63002 N/A A7231-63032 Cable, ECI flex A7231-63032 N/A Replacement Parts List 219
B Utilities This appendix describes the utilities that are part of the server. These include the EFI Boot Manager, and EFI-POSSE. Extensible Firmware Interface Boot Manager Extensible Firmware Interface (EFI) is an OS and platform-independent boot and pre-boot interface. EFI resides between the OS and platform firmware. This enables the OS to boot without having details about the underlying hardware and firmware.
system located on the network or residing on media in the server, or the EFI Boot Maintenance menu. The following options are available in the EFI Boot Manager menu Boot from a File Automatically adds EFI applications as boot options or enables you to boot from a specific file. When you select this option, the system searches for an EFI directory. If the EFI directory is found, then it looks in each of the subdirectories below EFI.
Table B-1 EFI Commands (continued) EFI Shell Command BCH Command Equivalent (PA-RISC) BCH Command Parameters (PA-RISC) Definition reset RESET Reset the server (to enable reconfiguration of complex) exit (at EFI Shell) MAin Return to the main menu MAin EFI Boot Manager PAth “change boot order” [PRI|HAA|ALT|CON|KEY|] Display or modify a path bcfg SEArch [ALL] Search for boot devices bcfg SEArch [DIsplay|IPL] [] Search for boot devices many commands offer a [-b] parameter to ca
Table B-1 EFI Commands (continued) EFI Shell Command BCH Command Equivalent (PA-RISC) BCH Command Parameters (PA-RISC) Definition lanaddress LanAddress Display core LAN station address info mem Memory Display memory information info cpu PRocessor Display processor information errdump clear CLEARPIM Clear (zero) the contents of PIM mm MemRead pdt page deallocation table (pdt) Display or clear the page deallocation table errdump mca errdump cmc errdump init processor internal [] [H
information about that command. This points you to the EFI command that has taken the place of that BCH functionality, or will inform the user that the functionality no longer exists. Alternately, enter help followed by bch and a BCH command name to go straight to that command.
Example B-1 help Command Shell> help List of classes of commands: boot -- Booting options and disk-related commands configuration -- Changing and retrieving system information devices -- Getting device, driver and handle information memory -- Memory related commands shell -- Basic shell navigation and customization scripts -- EFI shell-script commandsType "help" followed by a class name for a list of commands in that class Type "help" followed by command name for full documentation Example B-2 help bch Com
Example B-4 help cpuconfig Command Shell> help cpuconfig Deconfigure or reconfigure cpus CPUCONFIG [module] | [threads] [on|off] module : Specifies which cpu module to configure threads : Use to display info or configure threads on|off : Specifies to configure or deconfigure a cpu module or threads Note: 1. Cpu status will not change until next boot. 2. Specifying a cpu number without a state will display configuration status.
Example B-5 help ioconfigCommand Shell> help ioconfig Deconfigure or reconfigure IO components or settings IOCONFIG [fast_init|wol [on|off]] fast_init wol on|off Specifies device connection policy setting Specifies System Wake-On-LAN setting Specifies to configure or deconfigure a feature or component Note: 1. If fast_init is enabled, firmware will connect only the minimum set of devices during boot. This feature might cause boot failure; disable this feature if failure occurs. 2.
Table B-2 Communications Parameters Parameter Value RECEIVE_FIFO_DEPTH 1 TIMEOUT 1000000 PARITY No parity DATA_BITS 8 STOP_BITS 1 CONTROL_MASK 0 boottest Interacts with the speedy boot variable enabling it to be set appropriately.
Example B-6 boottest Command Shell> boottest BOOTTEST Settings Default Variable Selftest Setting ------------------------------------booting_valid On (OS speedy boot aware) early_cpu Run this test late_cpu Run this test platform Run this test chipset Run this test io_hw Run this test mem_init Run this test mem_test Run this test Example B-7 boottest early_cpu off Command Shell> boottest early_cpu off BOOTTEST Settings Default Variable Selftest Setting ------------------------------------booting_valid On (O
NOTE: The last remaining configured CPU in a server cannot be deconfigured. Example B-8 cpuconfig Command Shell> cpuconfig PROCESSOR INFORMATION CPU --0 1 Speed ------1.6Ghz 1.6Ghz Proc Rev --------B1 B1 Model ------0 0 Family ----31 31 Arch Processor Rev State ------ ----0 Sched Deconf 0 Active ioconfig Use this command to deconfigure or reconfigure I/O components or settings.
Example B-9 ioconfigCommand Shell> ioconfig Deconfigure or reconfigure IO components or settings IOCONFIG [fast_init|wol [on|off]] fast_init wol on|off Specifies device connection policy setting Specifies System Wake-On-LAN setting Specifies to configure or deconfigure a feature or component Note: 1. If fast_init is enabled, firmware will connect only the minimum set of devices during boot. This feature might cause boot failure; disable this feature if failure occurs. 2.
Example B-10 conconfig Command To display current primary operating system console Shell> conconfig CONSOLE CONFIGURATION Index Status Type ----- ------ ---1 NC Serial 2 S Serial 3 P VGA Device Path ----------Acpi(PNP0501,0) Acpi(HWP0002,0)/Pci(1|1) Acpi(HWP0002,0)/Pci(4|0) Example B-11 conconfig 2 primaryCommand To change primary operating system console Shell> conconfig 2 primary CONSOLE CONFIGURATION Index Status Type Device Path ----- ------ -------------1 NC Serial Acpi(PNP0501,0) 2 P Serial Acpi(HWP
Operation Sets NVM and stable store values to predefined default values. Normally only a subset of values are available for default. To reset the system, run the default clear command. errdump Displays the contents of processor internal memory logged on the first machine check abort (MCA) for all processors present in the system.
Example B-14 info all Command Shell> info all SYSTEM INFORMATION Date/Time: Sep 24, 2004 17:27:17 (20:04:09:24:17:27:17) Manufacturer: hp Product Name: server cx2620 Product Number: AB333A Serial Number: USR0418201 UUID: 336B81EE-A9AF-11D8-9653-3F6E1533CC31 System Bus Frequency: 200 MHz PROCESSOR MODULE INFORMATION # of L3 L4 Family/ CPU Logical Cache Cache Model Module CPUs Speed Size Size (hex.) Rev ------ ------- -------- ------ ------ ------- --0 1 1.
Logical ------0/0 Logical --------0/0 Warnings -------- AutoBoot: ON - Timeout is : 10 sec Boottest: BOOTTEST Settings Default Variable OS is not speedy boot aware.
System Wake-On-LAN: Enabled BOOT INFORMATION Monarch CPU: Current Monarch CPU Module/ Logical ------0/0 Preferred Monarch CPU Module/ Logical --------0/0 Warnings -------- AutoBoot: ON - Timeout is : 10 sec Boottest: BOOTTEST Settings Default Variable OS is not speedy boot aware.
Root Bridge Host Bridge Host Bridge Host Bridge Host Bridge Host Bridge Host Bridge Host Bridge Other Bridge Other Bridge Baseboard MC 0 0000 0001 0002 0003 0004 0006 0007 0 0 0 1229 122e 122e 122e 122e 122e 122e 122e 0 0 0 0023 0032 0032 0032 0032 0032 0032 0032 0002 0009 0342 Example B-15 info cpu Command This example has processor hyperthreading turned on: Shell> info cpu PROCESSOR MODULE INFORMATION CPU Module -----0 1 # of Logical CPUs ------4 4 Speed -------1.4 GHz 1.
Example B-16 info mem Command Shell> info mem MEMORY INFORMATION --0 1 2 3 4 5 ---- DIMM A ----DIMM Current ------ ---------256MB Active 256MB Active ------------- ---- DIMM B ----DIMM Current ------ ---------256MB Active 256MB Active ------------- Active Memory : 1024 MB Installed Memory : 1024 MB Example B-17 info io Command Shell> info io I/O INFORMATION BOOTABLE DEVICES Order ----1 Media Type ---------CDROM Seg Bus Dev Fnc # # # # --- --- --- --00 00 01 00 00 00 01 01 00 00 01 02 00 00 02 00 00 2
Example B-18 info boot Command Shell> info boot BOOT INFORMATION Monarch CPU: Current Monarch CPU Module/ Logical ------0/0 Preferred Monarch CPU Module/ Logical --------0/0 Warnings -------- AutoBoot: ON - Timeout is : 10 sec Boottest: BOOTTEST Settings Default Variable OS is not speedy boot aware.
Example B-19 lanaddress Command LAN Address Information: LAN Address Path ----------------- ---------------------------------------Mac(00306E4C4F1A) Acpi(HWP0002,0)/Pci(3|0)/Mac(00306E4C4F1A)) *Mac(00306E4C0FF2) Acpi(HWP0002,100)/Pci(2|0)/Mac(00306E4C0FF2)) monarch Displays or modifies the ID of the bootstrap processor. The preferred monarch number is stored in NVM.
Operation With no options specified, the command displays the PDT information for the server. The PDT is cleared and a reboot is required for memory reallocation and safe booting.
Example B-23 sysmode Command Shell> sysmode System Mode: NORMAL Shell> sysmode admin You are now in admin mode. Shell> sysmode service You are now in service mode.
1. At the EFI Shell prompt, enter the shell> info io command to map the parameters for all PCI-X cards installed in the server. A list of all the devices that are installed in the server and managed by EFI drivers displays.
Also, this SCSI interface has a non-numeric (XX) slot # indicating that it is on the system board. 2. From the EFI Shell prompt, enter the devtree command to obtain the controller’s handle for the SCSI interface. A tree of all EFI-capable devices installed in the system displays.
This listing shows which driver controls which device (controller). This information describes a SCSI interface because the values shown for Ctrl—17 and 18—are the controller’s handles for the SCSI interface two channels (from the information displayed by the devtree command). NOTE: The EFI driver’s handle values change on every boot.
PCI-X Bus, PCI-X Device, and PCI-X Function to the Bus #, Dev #, and Fnc # values from the info io command. CAUTION: Do not change the value for any of the following fields on the Adapter Properties screen: • Auto Termination • SCSI Parity • SCSI Bus Scan Order • Spinup Delay (Secs) Changing any of these fields can cause unpredictable results.
Using the Boot Option Maintenance Menu This menu enables you to select console output and input devices as well as various boot options. It contains the following items: • Boot From File • Add Boot Entry • Edit Boot Entry • Remove Boot Entry • Edit OS Boot Order • AutoBoot Configuration • BootNext Configuration • Driver Configuration • Console Configuration • System Reset These items are described in the following sections.
NOTE: This option boots the selected application or driver one time only. When you exit the application, you return to this menu. This option displays the file systems that are on your server or workstation and lets you browse these file systems for applications or drivers that are executable. Executable files end with the .efi extension. You can also select remote boot (LAN) options that have been configured on your network. For example: Boot From a File.
Edit Boot Entry Use this option to edit the boot options on the EFI boot menu. NOTE: This does not delete any files, applications or drivers from your server. This option displays a list of boot options that are configured on your server. The names match the options on the main Boot Manager menu. If you remove a drive from your server, you must manually delete it from the boot options list. • To delete an item from the list, use the arrow keys to highlight the item and press Enter.
changing any other setting in the main Boot Manager menu. This is a one-time operation and does not change the permanent system boot settings. This option displays the file systems that are on your system and lets you browse these file systems for applications or drivers that are executable. Executable files end with the .efi extension. You can also select remote boot (LAN) options that have been configured on your network. To restore the default BootNext setting, select Reset BootNext Setting.
Acpi(HWP0002,700)/Pci(1|1)/Uart(9600 N81)/VenMsg(VtUtf8) * Acpi(HWP0002,700)/Pci(2|0) * indicates a currently selected device. This menu is identical to Console Error Devices. HP Integrity servers do not support different configurations for Output and Error console. For correct operation: • When changes are made to either Output or Error console menus, the identical change must be made in both menus.
Table B-6 Console Input Devices To select: Choose: Serial A/Serial 1 Acpi(PNP0501,0)/Uart(9600 N81)/VenMsg(Vt100+) iLO MP Serial Console Acpi(HWP0002,700)/Pci(1|1)/Uart(9600 N81)/VenMsg(Vt100+) iLO MP VGA Port Acpi(HWP0002,700)/Pci(2|0) • • • Each option is identified with an EFI device path. Not all options will be available, depending on the configuration of the server and the options purchased. Device paths may differ slightly on different product models.
Set System Time Set System Time lets you modify the server time. Set System Date Set System Date lets you modify the server date. Set User Interface Set User Interface lets the user change the legacy boot manager user interface. Set System Wake-On LAN Set System Wake-On LAN lets the user enable/disable the server Wake-On_LAN settings. Set System Defaults Set System Defaults lets you select server default settings.
Index A accessing a rack-mounted server, 58 adapter path, 244 slot number, 244 air filter assembly, 172 aluminum conductors, DC power, 82 antistatic wrist strap, 56, 154 B battery, iLO MP card, remove and replace, 192 battery, system, remove and replace, 210 boot EFI boot manager, 221 boot configuration menu, 248 boot option delete, 250 boot options, configuring, 111 branch circuit protection, 48 C cable connector locations, 42 CFM, 50 circuit breaker, 48 commands devtree EFI-capable devices and controlle
error and warning messages, 135 menu not available, 121 extensible firmware interface, (see EFI) F fans, removing and replacing front fans, 65, 159 rear fans, 66, 161 fault management, 133 fibre channel, boot configuration, 142 firmware BMC and MP, 146 troubleshooting, 147 firmware, downloading and installing, 108 forward progress log, 137 FPL, 138 G graphics console, accessing using VGA, 96 grill removing and replacing, 64, 175 replacing, 63 grill, removing and replacing, 64, 175 ground lug, 59 H handle
booting and shutting down Linux, 103 boots with problems, 107 configuring system boot options, 98 does not boot, 107, 121 supported, 98, 111 verifying server configuration, 105 P passwords, default, 93 paths ACPI, 248 PCI-X card installing, 67 removing fan, 67 PCI-X card cage installing, 67 removing fan, 67 PCI-X card, removing and replacing, 171 physical and environmental specifications, 51 pinouts connector, 37 LAN, 39 SCSI port, 38 power button, 107 off manually, 97 off using the iLO MP, 97 on manually,
intermittent server problems, 107 methodology, 106 online support, 151 operating system, 107, 121 operating system boots with problems, 107 phone support, 151 server does not power on, 106 using the power button, 107 U Universal Serial Bus (USB), 41 unloading the server, 58 unpacking, inspecting for damage, 57 user accounts, modifying, 93 V validate server configuration, 105 VGA, 96 W web interface, interacting with, 94 wire selection, DC power, 82 258 Index
C Physical and Environmental Specifications Table C-1 provides temperature and airflow information for minimum, typical, and maximum configurations for the server. It also lists the server and rack weights and dimensions. Use this table as a convenient point of reference. Table C-1 Physical and Environmental Specifications Condition Typical Heat Release Airflow, Nominal Voltage -40 to -60 VDC Minimum Config. 340 Watts Maximum Config. 650 Watts Typical Config.
