User Service Guide, Third Edition - HP Integrity cx2620 Server

Troubleshooting Using Offline Support Tools
You can use offline support tools to troubleshoot the server.
• Offline Diagnostic Environment (ODE): Available on IPF Offline Diagnostics on the resource
CD that comes with the server.
• iLO MP event logs: Available by logging on to the iLO MP through the iLO MP LAN or iLO
MP remote serial connectors.
Offline Support Tool Availability
Updates to the EFI HP service partition (HPSP) are available through the CD Installer option on
the IPF Offline Diagnostics and Utilities CD. At a minimum, an ISO image of the IPF Offline
Diagnostics and Utilities CD is available from the HP website.
Offline Support Tools List
Table 5-11 lists available offline support tools.
Table 5-11 Offline Support Tools List
Functional AreaOffline Tool
Processor DiagnosticCPUDIAG
Memory DiagnosticMEMDIAG
System Mapping UtilityMAPPER
SBA/LBA ChipsetPLUTODIAG
Peripheral VerifierPERFVER
SCSI Disk Firmware Update UtilityDFDUTIL
Disk Test Utility (Non-Destructive)DISKUTIL
Data Copy UtilityCOPYUTIL
Disk Expert UtilityDISKEXPT
I/O Diagnostics Launch Facility (Executes third party diagnostics and
runs BIST, if available)
IODIAG
Core I/O DiagnosticCIODIAG2
Card-Specific I/O Diagnostics/BISTSpecific Card I/O Diagnostics
General Diagnostic Tools
Table 5-12 lists the tools currently available for support on other HP 9000 and Integrity server
platforms. The distribution method is through the web.
Table 5-12 General Diagnostic Tools List
DescriptionDiagnostic Tool
Provides detailed information about the IPMI event (Problem
description, cause, action)
IPMI Event Decoder
Offline Diagnostic Environment (ODE)
ODE is used to evaluate specific hardware components through a command line interface. To
access ODE from the IPF Offline Diagnostics CD, follow these steps:
1. Power on the server and insert the IPF Offline Diagnostics CD into the DVD.
2. Do not permit the server to boot into an operating system. At the EFI Boot Manager, select
the EFI Shell.
132 Troubleshooting