User Service Guide, Third Edition - HP Integrity cx2620 Server

Booting HP-UX..............................................................................................................................113
Booting in HP-UX Single-User Mode............................................................................................114
LVM-Maintenance Mode HP-UX Booting.....................................................................................115
Shutting Down HP-UX..................................................................................................................116
Booting and Shutting Down Linux.....................................................................................................116
Adding Linux to the Boot Options List.........................................................................................116
Booting the Linux Operating System............................................................................................117
Shutting Down Linux....................................................................................................................118
5 Troubleshooting..........................................................................................................119
Methodology.......................................................................................................................................119
General Troubleshooting Methodology........................................................................................119
Troubleshooting Using the Server Power Button..........................................................................120
Server Does Not Power On............................................................................................................121
EFI Menu is Not Available.............................................................................................................121
Operating System Does Not Boot..................................................................................................121
Operating System Boots with Problems........................................................................................121
Intermittent Server Problems.........................................................................................................122
DVD Problems...............................................................................................................................122
Hard Drive Problems.....................................................................................................................122
Console Problems..........................................................................................................................122
Troubleshooting Using LED Indicators..............................................................................................122
Front Panel LEDs...........................................................................................................................122
Rear Panel LEDs.............................................................................................................................126
Building Up the System.................................................................................................................128
Diagnostics..........................................................................................................................................131
Troubleshooting Using Offline Support Tools...............................................................................132
Offline Support Tool Availability.............................................................................................132
Offline Support Tools List........................................................................................................132
General Diagnostic Tools..........................................................................................................132
Offline Diagnostic Environment (ODE)...................................................................................132
Fault Management Overview...................................................................................................133
HP-UX Fault Management.......................................................................................................133
WBEM Indication Providers and EMS Hardware Monitors..............................................133
Troubleshooting Using Online Support Tools...............................................................................133
Online Diagnostics/Exercisers..................................................................................................133
Online Support Tool Availability........................................................................................134
Online Support Tools List...................................................................................................134
Error Messages....................................................................................................................................134
EFI Error and Warning Messages..................................................................................................135
Event Logs for Troubleshooting Diagnostics......................................................................................137
Event Log Usage............................................................................................................................138
iLO MP Event Logs........................................................................................................................138
System Event Log (SEL) Review....................................................................................................138
iLO MP Log Display Modes..........................................................................................................140
Accessing the Logs With BMC CLI Commands............................................................................141
Disk and I/O Path Logging............................................................................................................142
Fibre Channel Boot Configuration......................................................................................................142
Firmware.............................................................................................................................................146
Identifying and Troubleshooting Firmware Problems..................................................................147
Downloading and Installing the Latest Version of the Firmware.................................................147
Downloading the Latest Version of the Firmware...................................................................147
Installing the Latest Version of the Firmware on the Server....................................................148
Server Interface (System Console)......................................................................................................148
Table of Contents 7