BackPak H4.00 Troubleshooting and Messages Manual

Troubleshooting
11 BackPak H4.00 Troubleshooting & Messages
• For a case involving the tape emulation or the storage, the VTC involved by
the operation must be collected.
Then all produced files must be sent to the Product Support.
Collecting data on the NonStop
In the main NonStop system \NSK1 of the BackPak domain:
VOLUME <domain-installation-subvol>
LOAD /KEEP 1/ BBSETUP MACROS
BB000_COLLECT TARGET <domain-trace-subvol>, &
TIME <time-of-incident>
In a peripheral NonStop system \NSK2 of the BackPak domain:
VOLUME <event-extractor-installation-subvol>
LOAD /KEEP 1/ \NSK1.<domain-installation-subvol>.BBSETUP
LOAD /KEEP 1/ \NSK1.<domain-installation-subvol>.MACROS
BB000_COLLECT TARGET \NSK1.<domain-trace-subvol>, &
TIME <time-of-incident>
On each NonStop, BB000_COLLECT must execute in the subvol where a program
BBEXT is located. The macro will output the name of two files to send:
----> Two files to pick up:
----> binary file \ETINIUM.$DATA05.BPAKTRC.COL222P
----> text file \ETINIUM.$DATA05.BPAKTRC.COL222A
Collecting data on the VTC
In a VTC system included in the BackPak domain:
Windows START button,
BackPak,
Virtual Tape Controller,
Collecting ticket information