BackPak H4.00 Troubleshooting and Messages Manual

Troubleshooting

17 BackPak H4.00 Troubleshooting & Messages

the tape drives connected to VTCs shared with the node (to reset the tape system)

TCPIP connection errors from the NonStop

Errors might happen when the domain manager connects to a VTC Windows server,

or when a secondary NonStop process (BBEXT, or a BackPak TACL macro) connects

to the domain manager.

Using the Guardian TELNET is an often helpful way to clarify the diagnostic. For

example to exercise the loop-back connection from BBEXT or a TACL macro to the

domain manager:

Set or verify that the TCPIP process name of the TACL context is the one in

BBEXTCFG (for BBEXT) or in BBSETUP (for the macros):

$DATA15 BPAK 1>

info define =TCPIP^PROCESS^NAME

Define Name =TCPIP^PROCESS^NAME

CLASS MAP

FILE \ETINIUM.$ZTC2

Try to connect to the domain manager:

$DATA15 BPAK 2>

telnet 127.0.0.1 4561

A socket error 4127 for example will return this reply:

TELNET Client - T9558H01 - (10MAY07) - (IPMAAG)

Trying...telnet: connect: Connection refused

A successful connection to the domain manager will return this

reply below. Enter anything (ex: allo), to exit:

TELNET Client - T9558H01 - (10MAY07) - (IPMAAG)

Trying...Connected to 127.0.0.1.

Escape character is '^]'.

allo

<?xml version='1.0' encoding='US-ASCII'?><Reply

xmlns='http://www.etinet.com/xml

ns/backbox'

><ReturnCode><Severity>Error</Severity><Code>2501</Code><MessageTex

t>E2501 XML parse error in Inbound socket line 1 col 0:

'syntax error'

.</MessageText></ReturnCode></Reply>Connection closed.

Connection closed by foreign host.