BackPak H4.00 Troubleshooting and Messages Manual

Troubleshooting

22 BackPak H4.00 Troubleshooting & Messages

Actual example: E3404 Timeout, more than 300 seconds waiting for file

\ETINIUM.$DATA06.SUPOPER.CTMP0078. Context: INFO ADAPTER $ZZSTO.*, DETAIL; STATUS

ADAPTER $ZZSTO.*, SACS

As always other messages in EMS should be first searched; for example SCF might

report an explicit message while opening its IN file.

The TACL output or the TERM of these utilities is sent to the file configured in the

BackPak Domain page: “Utilities Log” assigned to $NULL by default. The second

exploration is to assign “Utilities Log” to a spooler location, reproduce and check the

spooler output.

For advanced users only:

There are several Domain manager parameters that are not available through the

BackPak GUI, but that can be patched by TEDIT BBSVCFG when regular procedures

cannot solve a problem triggering a NonStop utility such as SCF or CLIMCMD from

the UI.

Patching BBSVCFG by TEDIT is normally reserved to ETI-NET support, but might be

done by a customer for these specific errors while executing SCF.

Before the patch, make sure to:

• have saved the configuration through the GUI to get the XML tags and default

values of the latest BackPak version in BBSVCFG file

• have saved BBSVCFG before the manual patch.

The special parameters related to the execution of NonStop utilities are below:

<SubProcessInFile>$ZHOME</SubProcessInFile>

<SubProcessHometerm2>$ZHOME</SubProcessHometerm2>

<SubProcessInFile>: An alternative to $ZHOME could be $YMIOP.#CLCI, or a

virtual terminal such as $VHS.

<SubProcessHometerm1>: Used only by very old systems before Gxx. A possible

alternative is a spooler specification such as

$S.#BPAK.HOMETERM.

<SubProcessHometerm2>: Used only all Gxx, Hxx and Jxx systems A possible

alternative is a spooler specification such as

$S.#BPAK.HOMETERM.

<ScfShortWait>: Maximum number of seconds waiting for shortest

commands such as SCF PROBE PROCESS $NCP, TO *.

<ScfLongWait>: Maximum number of seconds waiting for longest

commands such as SCF STATUS ADAPTER $ZZSTO.*,

SACS