NonStop NS-Series Operations Guide (H06.03+)

Introduction to Integrity NonStop NS-Series
Operations
HP Integrity NonStop NS-Series Operations Guide—529869-001
1-4
Operating Disk Drives and Tape Drives
•
Cleaning and reverifying tapes as needed
Routine hardware maintenance procedures are described in Section 17, Preventive
Maintenance.
Operating Disk Drives and Tape Drives
Refer to the documentation shipped with the drive.
Responding to Spooler Problems
Refer to the Spooler Utilities Reference Manual.
Updating Firmware
Refer to the H06.xx Software Installation and Upgrade Guide
Determining the Cause of a Problem:
A Systematic Approach
Continuous availability of your NonStop system is important to system users, and your
problem-solving processes can help make such availability a reality. To determine the
cause of a problem on your system, start by trying the easiest, least expensive
possibilities. Move to more complex, expensive possibilities only if the easier solutions
fail.
This subsection presents an approach you can use in your operations environment to:
•
Determine the possible causes of problems
•
Systematically fix or escalate such problems
•
Develop ways of preventing the same problems from recurring
The four basic steps in systematic problem solving are:
Task Page
Task 1: Get the Facts
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Task 2: Find and Eliminate the Cause of the Problem 1-8
Task 3: Escalate the Problem If Necessary 1-9
Task 4: Prevent Future Problems 1-10