NonStop NS-Series Operations Guide (H06.12+)

Table of Contents
About This Document.......................................................................................................19
Supported Release Version Updates (RVUs)........................................................................................19
Intended Audience................................................................................................................................19
New and Changed Information in This Edition...................................................................................19
Document Organization.......................................................................................................................19
Notation Conventions...........................................................................................................................20
General Syntax Notation.................................................................................................................20
Related Information..............................................................................................................................22
Publishing History................................................................................................................................23
HP Encourages Your Comments..........................................................................................................23
1 Introduction to Integrity NonStop NS-Series Operations.........................................25
When to Use This Section.....................................................................................................................25
Understanding the Operational Environment.....................................................................................25
What Are the Operator Tasks?..............................................................................................................25
Monitoring the System and Performing Recovery Operations ......................................................26
Preparing for and Recovering from Power Failures.......................................................................26
Stopping and Powering Off the System..........................................................................................26
Powering On and Starting the System............................................................................................26
Creating Startup and Shutdown Files.............................................................................................26
Performing Preventive Maintenance...............................................................................................26
Operating Disk Drives and Tape Drives..........................................................................................27
Responding to Spooler Problems....................................................................................................27
Updating Firmware.........................................................................................................................27
Determining the Cause of a Problem: A Systematic Approach...........................................................27
A Problem-Solving Worksheet........................................................................................................27
Task 1: Get the Facts.........................................................................................................................28
Task 1a: Determine the Facts About the Problem .....................................................................28
Task 1b: Determine the Facts About the Situation.....................................................................28
Task 2: Find and Eliminate the Cause of the Problem.....................................................................29
Task 2a: Identify the Most Likely Cause....................................................................................29
Task 2b: Fix the Most Probable Cause of the Problem...............................................................29
Task 3: Escalate the Problem If Necessary.......................................................................................30
Task 3a: Determine Whether You Need to Escalate the Problem..............................................30
Task 3b: Provide Documentation...............................................................................................30
Task 4: Prevent Future Problems.....................................................................................................30
Logging On to an Integrity NonStop Server.........................................................................................30
System Consoles..............................................................................................................................31
Opening a TACL Window...............................................................................................................31
Opening a TACL Window Directly From OutsideView ...........................................................31
Opening a TACL Window From the OSM Low-Level Link .....................................................31
Opening a TACL Window Directly From MR-Win6530 ...........................................................32
Overview of OSM Applications......................................................................................................32
Launching OSM Applications ........................................................................................................32
Service Procedures................................................................................................................................33
Support and Service Library............................................................................................................33
2 Determining Your System Configuration....................................................................35
When to Use This Section.....................................................................................................................35
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