NonStop Operations Guide for H-Series and J-Series RVUs

Submitting Information to Your Service Provider
To help with the analysis of a processor dump, submit a backup tape of other system configuration
and operations files and some additional information.
• “Submitting Tapes of Processor Dumps” (page 138)
• “Web ViewPoint” (page 78)
• “Additional Information Required by Your Service Provider ” (page 138)
Submitting Tapes of Processor Dumps
Use a separate tape for each processor dump. For each tape you submit, record:
• The notation BACKUP to indicate a disk dump that has been backed up to tape.
• The file names of the files on tape (if the BACKUP, LISTALL command has been used)
Submitting Tapes of Configuration and Operations Files
To ensure that a processor dump is usable by your service provider, place the files listed in the
following table on one backup tape using the BACKUP utility. Contact your service provider for
information about any other files they might need.
Table 24 Other Files to Submit to Your Service Provider
DescriptionFile
System configuration database$SYSTEM.ZSYSCONF. CONFIG
System configuration file$SYSTEM.SYSnn.CONFTEXT
System generation program output file$SYSTEM.SYSnn.CONFLIST
EMS event log ($0 operator log files)$SYSTEM.ZLOGnn
Service event log ($ZLOG files)All files located in the $SYSTEM.ZSERVICE subvolume
To back up configuration and operations files:
1. For this backup operation, use any tape drive that is in a STARTED state and a READY substate.
To determine the names and current states of the tape drives on a system:
> SCF STATUS TAPE $*
2. To back up all the configuration and operations files to tape, use the BACKUP utility. For
example:
>BACKUP $tape, (CPU0,$SYSTEM.SYS00.CONFTEXT,& $SYSTEM.SYS00.CONFLIST,$SYSTEM.ZSYSCONF.CONFIG,&
$SYSTEM.ZLOG00.*,$SYSTEM.ZSERVICE.*),LISTALL,OPEN,VERIFYREEL
For more information on the BACKUP command and options, see the Guardian Disk and Tape
Utilities Reference Manual.
Additional Information Required by Your Service Provider
In addition to the tapes previously discussed, submit the information listed in the following table
to your service provider.
Table 25 Additional Processor Dump Information for Your Service Provider
__________________________________________Name of HP branch office
__________________________________________Your company name
__________________________________________System number
__________________________________________The processor numbers of the processors that were dumped,
along with the letter designation of the PEs dumped.
138 Processors and Components: Monitoring and Recovery