NonStop Operations Guide for H-Series and J-Series RVUs

can select the system of your choice from the list of bookmarks displayed in the left column of the
page (available bookmarks include those that were user-created during previous sessions and
those converted automatically from an existing OSM system list). If no bookmarks are available,
the web page also contains instructions on how to access these applications by entering a system
URL as an Internet Explorer address. The system console-based OSM Console Tools component is
not required to use the OSM Service Connection and the OSM Event Viewer applications; it merely
installs the Start menu shortcuts and default home pages to make accessing these applications
easier. You can also simply open a new Internet Explorer browser window and enter the URL of
the system you wish to access.
For more information on configuring, accessing, or using OSM applications, see:
• OSM Configuration Guide
• OSM Service Connection User’s Guide (NTL version of the online help)
• Online help within the OSM Service Connection, Low-Level Link, Event Viewer, and individual
OSM Console Tools applications
Service Procedures
OSM offers a variety of guided procedures, interactive actions, and documented service procedures
to automate or assist with system serviceability. They are launched by actions within the OSM
Service Connection, and include online help.
For a list (and help files) for service procedures, both those incorporated into OSM and others that
are not part of OSM, see “Support and Service Collection” (page 31).
Support and Service Collection
The NTL Support and Service collection provides procedures, part numbers, troubleshooting tips,
and tools for servicing NonStop systems.
NOTE: NTL is now on www.hp.com/go/nonstop-docs (external view) and www.hp.com/go/
nonstop-support-docs (internal view). For more information, see Tips for Locating NonStop Documents
in the BSC at http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02141785/
c02141785.pdf. Internal users should also consult Tips for Locating NonStop Documents in SAW
at http://h41302.www4.hp.com/km/saw/view.do?docId=emr_na-c02163441.
Authorized service providers can also order the NTL Support and Service Library CD:
• HP employees: Subscribe at World on a Workbench (WOW). Subscribers automatically
receive CD updates. Access the WOW order form at http://
hps.knowledgemanagement.hp.com/wow/order.asp.
• Channel Partners and Authorized Service Providers: contact [e-mail].
Service Procedures 31