NonStop Operations Guide for H-Series and J-Series RVUs

HP Insight Remote Support Advanced
HP Insight Remote Support Advanced is the go-forward remote support solution for all NonStop
systems, replacing the OSM Notification director in both modem-based and HP Instant Support
Enterprise Edition (ISEE) remote support solutions. For more information about Insight Remote
Support Advanced, refer to the HP Integrity NonStop Service information collection of NTL.
Using the OSM Service Connection
The OSM Service Connection is the primary OSM management component and interface for system
monitoring and serviceability.
See “Overview of OSM Applications” (page 29) for examples of how the other OSM applications
are used for monitoring-related functions.
• Use of colors and symbols to direct you to the source of any problems
• Attribute values for system resources, displayed in the Attributes tab and in many dialog boxes.
• Alarms, displayed in the Alarms tab and Alarm Summary dialog box.
• In T0682H02 AAM and later, OSM has enhanced automatic data collection capabilities.
When enabled, OSM automatically collects diagnostic data whenever a hardware failure
causes a Problem Incident Report (IR) to be created. For more information, see the OSM Service
Connection User's Guide (also available as online help within the OSM Service Connection).
For detailed information about using the OSM Service Connection to monitor and manage NonStop
components, see the OSM Service Connection User’s Guide.
Recovery Operations for Problems Detected by OSM
Recovery operations depend on the particular problem, of course. Methods of determining the
appropriate recovery action include:
• Alarm Details, available for each alarm displayed in OSM, provide suggested repair actions.
• The value displayed by problem attributes in OSM often provide clues to recovery.
• EMS events, retrieved and viewed in the OSM Event Viewer, include cause, effect, and recovery
information in the event details.
• Examining, or forwarding to your service provider, the information collected by OSM as part
of its automatic data collection capabilities (see “Using the OSM Service Connection”
(page 59)).
• Check the section in this guide that covers the system resource—for example, Chapter 13
(page 155)— for information on using the SCF and other tools to determine the cause of a
problem. Then follow the directions in the Recovery Operations section in the relevant section.
Replacing a system component that has malfunctioned is beyond the scope of this guide. For more
information, contact your service provider, or refer to the “Support and Service Collection”
(page 31).
Monitoring Problem Incident Reports
Problem incident reports are the means by which remote support services are provided for NonStop
systems. Although the OSM Notification Director might still be used to provide such services, HP
Insight Remote Support Advanced is the go-forward solution for remote support, replacing the OSM
Notification Director in both modem-based and HP Instant Support Enterprise Edition (ISEE) remote
support solutions.
With Insight Remote Support Advanced, OSM server software still performs problem diagnosis on
the NonStop system and creates incident reports (IRs), which are passed along to the NonStop
system console or HP Central Management Server (CMS) via WEBES. IRs are displayed as events
in HP SIM and, when so configured, are forwarded to HP support.
Using the OSM Service Connection 59