NSM/web 3.1 Installation Guide (H06.23+, J06.12+)

HP NonStop Release 3.1 NSM/web Installation Guide—663861-001
3-1
3 Troubleshooting
This section provides troubleshooting information for NSM/web and covers these
topics:

Java Runtime Versions on page 3-1

Diagnostic Tips on page 3-1

Performance Notes on page 3-2

Choosing the Correct IP Addresses for Installation on page 3-3

Problems Contacting the NSM/web Server Factory on page 3-3

NonStop DOM and CORBA on page 3-5

Security on page 3-5

Browser Considerations on page 3-5

Displaying Process Names Used by the MXCS Subsystem on page 3-7
Java Runtime Versions
If you get a java.lang.NoClassDefFoundError or
java.lang.ExceptionInInitializerError in the right pane when you try to
view SQL/MX objects, you do not have a supported version of the Java runtime.
For T2806H30 SPR and their superseding SPRs, the supported and unsupported Java
runtime product versions are as follows:
To verify the product version of the Java runtime being used, open Java console of
your browser to display the product version information.
Diagnostic Tips
To become familiar with NSM/web installation concepts, review the installation
information in Section 1, Installation (T2806H31 and Superseding SPRs)
and
Supported Java Runtime Product
Versions
Unsupported Java Runtime Product
Versions

JRE 1.5

Versions prior to 1.5

Version 1.6