NSM/web 3.1 Installation Guide (H06.23+, J06.12+)

Troubleshooting
HP NonStop Release 3.1 NSM/web Installation Guide—663861-001
3-3
Choosing the Correct IP Addresses for Installation
Choosing the Correct IP Addresses for
Installation
Suppose that the iTP WebServer is properly configured. Look in the Web server's
configuration file. For example:
/usr/tandem/webserver/conf/httpd.config
Look for lines like these:
Accept -transport /G/ZTC0 -port 80 -address 192.168.109.220
Accept -transport /G/ZTC0 -port 80 -address 192.168.109.222
Accept -transport /G/ZTC0 -port 80 -address 192.168.109.223
Accept -transport /G/ZTC0 -port 80 -address 192.168.109.224
Accept -transport /G/ZSM1 -port 80 -address 192.168.109.221
These are the IP addresses to use.
NSM/web starts a server factory on each IP address.
Problems Contacting the NSM/web Server
Factory
If you attempt to log on and you receive this message:
Common.ConfigurationException: Unable to contact NSM/web
server factory on the HP NonStop Server
Either of these conditions could be the problem:

The startNSMweb script has not been executed.

NSM/web is accessed through the firewall and the TCP/IP port numbers specified
during the installation are blocked by the firewall. In such cases, an "Connection
refused" or "Connection timed out" exception message appears in the Java
Console window.
To fix this problem, either unblock the ports in the firewall on which the NSM/web is
installed or reinstall NSM/web specifying different port numbers which are not
blocked by the firewall.
Caution. If the NSM/web installer finds the same IP address on more than one NonStop
TCP/IP process, you must install NSM/web on just one instance of each IP address.
Note. To determine if any factories are actually running, enter this OSS command:
./statusNSMweb
Note. To determine if all the factories are running, enter the following OSS command:
cd/usr/tandem/lobsterServers/bin
./statusNSMweb.