OSF DCE Problem Determination Guide

Error Messages and Status Codes
0x16c9a107 rpc_s_helper_catatonic
Severity: Varies Component: rpc
Text: Helper process catatonic
Explanation: The user-space helper took longer than two to three minutes to respond to a
request from the kernel. This indicates that the helper process or the services it depends
on are malfunctioning or overloaded.
Action: Ease network congestion, fix bugs, or increase the hard-coded timeout in the
kernel.
0x16c9a105 rpc_s_helper_not_running
Severity: Varies Component: rpc
Text: Helper process not running
Explanation: The kernel attempted to issue a request to the user space helper process, but
discovered that it was not running.
Action: Start a helper process and try again.
0x16c9a10b rpc_s_helper_overflow
Severity: Varies Component: rpc
Text: Helper process too busy
Explanation: There were too many outstanding requests in the helper process.
Action: Increase the table size in the helper process and rebuild.
0x16c9a106 rpc_s_helper_short_read
Severity: Varies Component: rpc
Text: Short read from kernel helper
Explanation: The kernel attempted to read a request from the user-space DCE helper
process, but not enough data was available to satisfy the request. This indicates a bug in
the user-space DCE helper process or version skew between the kernel and the helper
process.
Action: Fix the bug or upgrade the helper process to match the kernel.
0x16c9a10a rpc_s_helper_wrong_user
Severity: Varies Component: rpc
Text: Attempting to use credentials belonging to another user
Explanation: Requests from the kernel to the helper process include the user ID and the
credentials to use to authenticate a remote operation. The helper process detected that the
user ID attached to a request from the kernel was different from the owner of the request.
Action: This indicates either a kernel bug or an attempt to violate security.
124330 Tandem Computers Incorporated 2−519