OSI/TS Configuration and Management Manual

Performing Monitoring and Troubleshooting Guide

OSI/TS Configuration and Management Manual—424831-001

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Troubleshooting Example

The following is an NSP (X25AM) problem that you may encounter. The steps in this

example illustrate the logic you might follow when using a top-down problem-solving

approach.

Symptoms

In this example, the application cannot establish a connection with a remote application.

All attempts to initiate a connection end quickly with errors.

The following steps are used to solve this problem:

1. Reset the statistics counters and rerun the application.

2. Analyze the errors, using SCF.

3. Review the statistics, using SCF.

4. Collect trace information, using SCF.

5. Analyze the trace, using PTrace.

6. Correct the problem.

Step 1: Reset the Statistics Counters and Rerun the Application

Reset all the statistics counters. A discussion on how to set up an SCF command file to

reset all your statistics counters is included at the end of this section.

Rerun the application. This ensures that the statistics screens are as free from irrelevant

information as possible, and makes it easier to identify information pertaining to the

particular problem you are trying to diagnose.

Step 2: Analyze the Errors, Using SCF

Use the STATUS SU command to check for errors in the Transport Layer or in the

Network Layer.

The SCF command