TMF Management Programming Manual (H06.05+)

Error and Warning Messages
HP NonStop TMF Management Programming Manual—540140-002
7-2
Error Information and Failure Data Capture
Error Information and Failure Data Capture
If a TMF subsystem internal error or a software or hardware failure occurs, capture as
much information about the problem as possible. Then, contact the Global Customer
Support Center (GCSC) or your service provider and provide all the relevant
information.
For all problems, please capture and provide the following standard items:
•
Your system number
•
Product numbers and versions of TMF and all related products involved in the
problem
•
Descriptions of the problem and the accompanying symptoms
•
Event Management Service (EMS) log files, containing recent event messages
written during the last 12 to 24 hours
•
SAVEABEND files generated at the time of failure; these will be located on the
same volume and subvolume as the program files (typically $SYSTEM.SYSnn)
•
TMF configuration files (including the TMF catalog), whose location is listed in the
INFO TMF command display
•
At your option, if the policies at your site permit, copies of audit-trail files related to
the problem and relevant information about the application running when the
problem occurred
For problems involving CPU halts or hangs, in addition to the standard items, please
supply:
•
CPU dumps
•
Copies of the following files from the $SYSTEM.SYSnn subvolume (nn is your
system number):
•
CONFLIST
•
TSC
•
TSL
•
TSYSCLR
•
TSYSDP2
For TMFCOM subsystem internal errors, in addition to the standard items, please
provide:
•
The TMFCOM error-message number and text
•
Any additional data requested by the error message