BackBox H4.00 User Manual

Support Tools
116 BackBox H4.00 User Manual
“Collecting ticket information” gathers logs and configuration files in a zip file to send
to the product support. See more in BackPak Troubleshooting and Messages Manual
“Default Folder of Ticket Files” usually contains the result of the previous function.
“VTC Configuration” starts Windows Explorer in the directory containing all
configuration files.
“VTC Configuration” starts Windows Explorer in the directory containing all log files.