Expand Configuration and Management Manual (H06.21+, J06.10+)

Troubleshooting
Expand Configuration and Management Manual — 529522-013
20 - 4
User Complaints
User Complaints
Most troubleshooting starts with user complaints, which can result from either
application or hardware problems. The best approach is always to check the obvious
first. For example:
•
Were any error messages returned? If so, what are they?
•
Did the user use the correct command syntax when accessing resources through
the network?
•
Was the complaint subjective (for example, slow response)? Were the user’s
expectations reasonable?
SCF Commands
SCF can be used to display information about Expand line-handler processes. This
subsection describes the most useful SCF commands for troubleshooting.
LISTDEV Command
The SCF LISTDEV command can be used to verify that system processes are active.
Table 20-2 shows how to verify system processes using the SCF LISTDEV command.
Table 20-2. Verifying Processes Using the SCF LISTDEV Command
Process to Verify Default Process Name Command Syntax
Network control process $NCP LISTDEV $NCP
or
LISTDEV TYPE 62
Expand manager process $ZEXP LISTDEV $ZEXP
or
LISTDEV TYPE 63
ServerNet monitor process $ZZSCL LISTDEV $ZZSCL
or
LISTDEV TYPE 64
A specific Expand line-handler
pro
cess
Not applicable LISTDEV $device_name
All Expand line-handler
pro
cesses
Not applicable LISTDEV TYPE 63
or
LISTDEV EXPAND