H06.27 Release Version Update Compendium

A Sources for Migration Assistance and Information
This appendix describes the assistance HP provides when problems arise during the migration and
testing process. HP also provides services that can help you develop a migration plan and implement
migration tasks. Most migration and release documentation is available through the HP NonStop
Technical Library (NTL).
This appendix includes information about these sources for migration assistance and information:
• “ExpressNotice”
• “Information on the Site Update Tape (SUT)”
• “Scout for NonStop Servers”
• “Global NonStop Solution Center (GNSC)”
• “NonStop Technical Library (NTL)”
ExpressNotice
ExpressNotice is an automated information delivery system that proactively sends information
pertinent to your installed products and software RVU whenever there are any issues or changes.
(ExpressNotice generates notices only for supported RVUs.) Use ExpressNotice to customize your
information notification needs interactively online. You can access ExpressNotice through the HP
NonStop eServices Portal at https://onepoint.nonstop.compaq.com/buildpage.asp.
ExpressNotice message types include:
• Software Revision Notifications summarize the content and impact of newly released, generally
available time-critical fix software product revisions (SPRs).
• Hotstuff messages alert you to product problems that might have particularly serious
consequences. The three types of Hotstuff messages are general, Outage Prevention
Notifications (OPNs), and Software Recall/Withdrawal.
• Support Notes (SUPNOTES) provide information of a more routine nature than that provided
in Hotstuff messages.
ExpressNotice messages are also available through Scout for NonStop Servers (see page 19) and
through NTL.
You can ask the Global NonStop Solution Center (GNSC) for the ExpressNotice User’s Guide.
You can also contact the ExpressNotice Help Desk by e-mail at [e-mail].
Information on the Site Update Tape (SUT)
• Content file
Contains a list of the product versions and software product revisions (SPRs) that are included
on the site update tape (SUT).
• README
Contains information that was not yet available when the manuals or softdocs were published.
Scout for NonStop Servers
Scout for NonStop Servers is a Web-based SPR analysis and delivery tool available through
Electronic Support Services. You can access Scout through the HP NonStop eServices Portal at
https://onepoint.nonstop.compaq.com/buildpage.asp. Online help for using Scout is available
on the Scout Web site.
ExpressNotice 19