Automated Remote Support Security With TSM and OSM on NonStop Servers

HP NonStop S-Series and NS-Series Server Automated Remote Support
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Remote support access is isolated by the NSC
Console, which Serves as a firewall. There is no
direct access to the NonStop™ S-Series or NS-
Series server. Multiple S-Series or NS-Series
servers can be managed by a single NSC
Console, providing a single point of secure
access for remote support.
Automated Notification Process and
Security
A. Automatic Notification Overview
In the event of a problem, TSM or OSM on the
NonStop™ S-Series or NS-Series server sends a
problem report to the NSC Console, which can
authorize, initiate connection, and send the
problem report to the GMCSC. The system
manager chooses whether to allow automatic
notification or not.
If automatic notification for a category of Incident
Reports (IRs) is enabled, IRs in that category will
be sent. If automatic notification is not authorized,
each notification must be actively authorized by
the system manager. Connection fault tolerance
requires two NSC Consoles — one configured as
the primary notification point and the other
configured as the backup. Automatic notification
can also be configured independently from
remote access.
The system manager has complete control over
the reporting of problems. Using the NSC
Console, the manager can view the problem
report and selectively authorize or reject the
sending of any of the data associated with the
problem report. These automatic notification
configurations are made per system, not globally,
for all of the systems reporting through the NSC
Console. (The configuration information is kept
on each individual system, so the same rules
apply to both the primary and backup notification
points. The default configuration is that all IRs
require authorization; that is, no automatic
notification is enabled). TSM or OSM on the
NonStop™ S-Series or NS-Series server(s)
forwards problem reports to the NSC Console
client via a private LAN. Since there is no modem
on the S-Series server or NS-Series, there is no
direct access to servers other than via the LAN.
The NSC Console is the focus for security access
to the NonStop™ S-Series and NS-Series
server(s).
Only TSM or OSM service data is sent to the
GMCSC. The system manager can view and
selectively authorize data that is reported. The
manager can choose to: