Automated Remote Support Security With TSM and OSM on NonStop Servers

HP NonStop S-Series and NS-Series Server Automated Remote Support
Page 7 of 7
Example of ISEE incident management for
NonStop Servers
Primary
NSC
Backup
NSC
VPN Hardware
from HP Service
Operations
LAN
To SPG
Customer
Service Provider
(CRG Server)
Genesis
SPG Server
Internal Network
Pro b l e m M a na g e me nt
Software Change Management
Ser vi c es
Information
HP
ISEE Server
Customer Firewall
Internet
HP External Firewall
Customer Firewall
Internet
HP External Firewall
OSM/ ND
I SEE Clie n t
Incident
Generation
From NSC
modem
For more information on ISEE, please contact
your local account team.
You can also get further information from the
following web site:
http://h20219.www2.hp.com/services/cache/1070
9-0-0-225-121.aspx
Appendix A: K-series Implementation
Prior to the NonStop™ Himalaya S-Series and
NS-Series, NSK-based systems used TMDS
(Tandem Maintenance and Diagnostic System)
and SysHealth for service management and sent
problem reports to the Global Mission Critical
Solution Center (GMCSC) via the Remote
Maintenance Interface (RMI) using proprietary
protocols.
TMDS and SysHealth are point products which
run on the NonStop™ Himalaya K-Series server
using a block mode user interface. Since these
applications were run in a TACL environment,
security was NSK security.
For more information about Automated
Remote Support
In the U.S., call 1-800-255-5010
Or call your country’s Global Mission Critical
Solution Center listed at
http://h71014.www7.hp.com/GMCSCphone.html
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