Reading and Interpreting S-Series System Log Files

A problem IR is created and another ZZSNnnnn file has not been
created in the last 24 hours.
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When a periodic IR is created (every 14 days).●
When periodic IR is generated because of a user request from the
Notification Director.
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The GCSC can use this file to help identify the source of the problem that
caused the IR to be generated.
To load a snapshot:
FTP the ZZSNnnnn file from the server to your workstation.1.
Start a new browser session.2.
In the address bar, enter the URL of an OSM service connection,
followed by "snapshot/index.html." For example:
http://mysystem.lab.corp.net:9990/snapshot/index.html. This URL can
be any valid service connection. It does not have to be the same
system as the snapshot file you want to load. The Load Snapshot
dialog box appears.
3.
Navigate to the snapshot file you want to open and click Open.4.
Notes:
You must use FTP to transfer the snapshot file to your workstation
before it can be viewed.
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You can not use the same browser window to load a new snapshot or
to start a new service connection.
●
To close the snapshot or service connection, you must close the
browser window.
●
You cannot be logged on to a server and have a snapshot loaded at
the same time in the same window. However, you can be logged on to
a server and view a snapshot by opening two separate browser
windows.
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To save a snapshot:
Select Tools>Save Snapshot.1.
In the Save Snapshot dialog box, click Save.2.
This action saves the snapshot file on the workstation in the
folder C:\ZSupport\OSM. The name of the snapshot file is based
on the name of the server and the date and time the snapshot
was taken. Optionally, in the Save Snapshot dialog box, you can
change both the file name and the destination folder for the
snapshot.
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$SYSTEM.ZSERVICE.ZZSSnnnn
ZZSSnnnn files are processor scan string binary files created by TSM. When
a hardware error freeze (HEF) is detected or a hung processor is forced to
freeze, CPU incident analyzer (CPUIA) collects the scan strings on mips
interface to equalizer ASICs (MITEs), the online access port (OLAP) history