Reading and Interpreting S-Series System Log Files
Gathering, Packaging, and Sending Files to the
GCSC For Analysis
When reporting problems, package and send the appropriate information to the Global
Customer Support Center (GCSC) for analysis. The information you collect will be
based on the problem being reported. Following are examples of the types of
information you will need to collect.
Create a readme file that describes what you were doing at the time the error
occurred and just prior to that time. Include the following information (as
appropriate):
1.
VPROC information for related object files●
Current version of the operating system, service processor (SP)
firmware, and related applications
●
SCF INFO for $SYSTEM.ZSYSCONF.CONFIG and CONFSAVE●
Any other information required by the GCSC or Development for
analysis
●
If any files are to be collected from the system console, such as trace files, copy
the files to a temporary directory on the workstation.
2.
Use the NonStop systems FTP client, called FTPC32, to copy the temporary
directory from the workstation to a temporary subvolume on the S-series server.
(See Using FTP to Move Structured Files Without Causing Corruption.)
3.
On the S-series server, assemble copies of all requested server files into the
temporary subvolume.
4.
Use the TNSCPAK utility to create a backup of these files that can be
transferred, using e-mail, FTP, and other binary methods, to the GCSC. See
Support Note 98052A for more information about obtaining and using the
TNSCPAK utility.
5.
If the TNSCPAK file is less than 2 megabytes, you can e-mail it to the
GCSC analyst.
●
If the TNSCPAK file is larger than 2 megabytes, you can use FTP to
send it to the GCSC's anonymous FTP site:
FTP.AUSTX.TANDEM.COM/pub/in.coming/<special-name> (Use the
following naming conventions to determine <special-name>.)
●
Note: It is possible to save only the relevant portion of an event log to a
file for transmittal to the GCSC. Before doing this, check with the GCSC.
Naming convention for TNSCPAK and anonymous FTP pub/in.coming files:
Use the two letter mnemonic for the month, plus the last 6 digits of the
Genesis case number: