OSM Service Connection or TSM Service Application: CRUs or FRUs Are Missing

OSM Service Connection or TSM Service

Application: CRUs or FRUs Are Missing

Symptom

Customer-replaceable units (CRUs) such as batteries and fans and

field-replaceable units (FRUs) such as ServerNet/FX adapters sometimes

do not appear in the OSM Service Connection or the TSM Service

Application views.

Version

All.

Problem

Could be one of the following:

The window is not refreshing properly.●

OSM or TSM is not receiving events from the service processor (SP).●

SNMP messages are being lost, affecting the discovery process (for

servers using SNMP client/server protocol).

●

An SNMP trap error is occurring (for servers using SNMP

client/server protocol).

●

There is a problem with the TSM server software.●

Fix

For OSM:

Please contact the GCSC if CRUs or FRUs appear to be missing in the

OSM Service Connection.

For TSM on G06.04 and later RVUs:

Please contact the GCSC if CRUs or FRUs appear to be missing in the

TSM Service Application.

For TSM on G06.03 and earlier RVUs:

To correct the problem, perform each step below until the problem has

been corrected. The order is based on the degree of likelihood as well as

the ease of the recovery procedure.

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OSM Service Connection or TSM Service Application: CRUs or FRUs Are Missing Symptom Customer-replaceable units (CRUs) such as batteries and fans and field-replaceable units (FRUs) such as ServerNet/FX adapters sometimes do not appear in the OSM Service Connection or the TSM Service Application views. Version All. Problem Could be one of the following: ● The window is not refreshing properly. ● OSM or TSM is not receiving events from the service processor (SP).
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1 Is the window refreshing properly? For TSM client software Version 5.0 and later, select Display>Refresh. Or, for all versions, try switching to a different view (Physical View, Inventory View, Connection View, or Logical View, System View, depending on your client software version) to see if the CRU or FRU appears.
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4.6 Click Skip Logon and then click Yes to dismiss the warning dialog. 4.7 Delete and re-add the IP address of the console exhibiting the problem and click OK or Apply. 4.8 Exit the TSM Configuration Application. 4.9 Log back on to the TSM Service Application. If the CRU or FRU still does not appear, proceed to the next step.