Troubleshooting the SWAN Concentrator and WAN Subsystem

Correcting SWAN Concentrator Hardware
Problems
Note: The following instructions are applicable to the OSM package and the G06.02
and later product versions of the TSM package.
If a test action fails, an error ID is returned. In the Actions dialog box, select the failed test
action. Then click either Show detail or Details, depending on the version of the software,
to display a brief explanation of the error. For more detailed information on how to recover
from a specific error, click the error ID in this table.
1000012 1000018 1000020 1000022
1000023 4002009 4002010 4002013
4002014 4002015 4002016 4002017
4002018 4002027 4002028 4002029
4002030 4002031 4002032
Note: Angle brackets (for example, <line-name>) are used in command syntax to
indicate values that you must provide.
Error ID 1000012
This error indicates conditional success. For example, for the Test Full Path Access test
action, this error is returned if the backup path is functional but the primary path is not.
Error ID 1000018
This error is returned when a serious internal error has occurred in the WAN subsystem
software. There is no recovery for this error.
Error ID 1000020
This error is returned if there is a problem with the ServerNet adapters to which the SWAN
concentrator is connected. It is also returned if there is a problem with the preferred and/or
alternate NonStop TCP/IP processes that support the SWAN concentrator.
To recover from this error, do the following: