TSM Service Application: Logon Failures for G06.04 and Later RVUs

TSM Service Application: Logon Failures for

G06.04 and Later RVUs

Symptom

An error is received when attempting to log on to the TSM Service

Application, TSM client Version 7.0 or later, from a system console.

Version

G06.04 and later●

TSM client software Version 7.0 or later●

Problem

Can be caused by one of the following:

Incorrect logon information:

The user name or password is invalid.❍

The IP addresses entered for the service connection are

invalid.

❍

●

LAN problem●

Fix

Verify that you are entering a valid user name and password. Service

connections require a valid NonStop Kernel operating system user

name.

Check the IP connection from your workstation to your server.

Perform the Session Responsive Test for the system from the TSM

Service Application.

Check the IP connection from your workstation to the NonStop

TCP/IP stack. Run C:\WINNT\SYSTEM32\PING.EXE <server IP

address> or <server name>. If ping is successful, the IP connection is

up.

If ping fails, troubleshoot the TSM LAN using as described in the

following sections.

Troubleshooting the TSM Primary LAN (Cannot Connect to the Primary Service

Connection IP Address):

Issue the following command at a TACL prompt: 1.

SCF INFO PROCESS $ZZKRN.#TSM-ZTCP0, DETAIL

Check the CPU number in the resulting output:2.

If it is 00, go to Step 3.●

If it is not 00, issue the following command:●

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TSM Service Application: Logon Failures for G06.04 and Later RVUs Symptom An error is received when attempting to log on to the TSM Service Application, TSM client Version 7.0 or later, from a system console. Version ● ● G06.04 and later TSM client software Version 7.0 or later Problem Can be caused by one of the following: ● Incorrect logon information: ❍ The user name or password is invalid. ❍ The IP addresses entered for the service connection are invalid. ● LAN problem Fix 1.
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SCF ALTER PROCESS $ZZKRN.#TSM-ZTCP0, CPU 0 3. Check the INFILE parameter: ● If it is $SYSTEM.ZTSM.CTCPIP0, go to Step 4. ● If it is $SYSTEM.ZTSM.INIT0, issue the following commands: a. SCF ALTER PROCESS $ZZKRN.#TSM-ZTCP0, INFILE $SYSTEM.ZTSM.CTCPIP0 b. FUP DUP $SYSTEM.ZTSM.INIT0, $SYSTEM.ZTSM.CTCPIP0 4. Check the $SYSTEM.ZTSM.CTCPIP0 file for the correct IP address and that the primary processor number is 0 and the backup processor number is 1.