Unable to Connect to the Master Service Processors (MSPs) Over a Low-Level Link

A. Verify that the Low-Level Link user name and password are correct for
the system.
If passwords are unknown, try the default user ID and password from
the OSM User's Guide or the TSM Configuration Guide. If this fails, an
authorized service provider can use the NSK SPTOOL resetuser
command to reset the MSP password files to the factory default setting.
The SPTOOL is available from the Intranet version of the CSSI Web.
Notes:
SPTOOL is intended for use only by service providers trained by
HP. Do not confuse SPTOOL with SP Tool, which is installed on
every system console but which does not contain the resetuser
command.
●
Low-Level Link passwords are stored in the PMF CRUs and are
synchronized between both PMF CRUs in an enclosure. If you
replace one PMF CRU at a time, as required for system
connectivity, Low-Level Link passwords will synchronize.
Swapping both PMF CRUs out of an enclosure at the same time
is not supported.
●
B. Verify that the IP addresses for the SPs in Group 01 are correct.
From either the OSM or TSM Low-Level Link File menu, select Edit
system list and click Modify to view the configured IP addresses. Be
sure to note the current IP addresses before changing them, in case
you need to change them back.
If the IP addresses are unknown, such as when an enclosure is moved
from a previous location and the current IP addresses have not been
recorded, try the factory default enclosure IP addresses.
Group n Module 1 Slot 50 192.231.36.2
Group n Module 1 Slot 55 192.231.36.3
C. If you need to reset the SP IP address contact the GCSC for
assistance. An authorized service provider can use the NSK SPTOOL
setipaddr command. The SPTOOL is available from the Intranet
version of the CSSI Web.
Notes: SPTOOL is intended for use only by service providers
trained by HP. Do not confuse SPTOOL with SP Tool, which is
installed on every system console but which does not contain the
resetuser command.