Unable to Connect to the Master Service Processors (MSPs) Over a Low-Level Link

G. If you think the SP is experiencing problems, try the following:

If the NonStop Kernel operating system is running, look in $ZLOG for

reoccurring SPR subsystem events related to SP state changes for the

SPs in Group 01 and for SPAR dumps. Contact the GCSC and provide

them with a tape copy of the $SYSTEM.ZSERVICE subvolume, as well

as the version of the SP firmware (if possible).

Notes: If OSM or TSM cannot connect to the first SP it tries, it will

attempt to connect to the peer SP. This action can mask the fact that

the link to the first SP was not successful.

H. Only six simultaneous SP sessions are allowed to each SP. Close

OSM or TSM Low-Level Link sessions and other SP sessions if too

many system consoles have active sessions to the same server. For

OSM and TSM client software Version 5.0 and later, use the SP Tool

Application's Net Stat command to get information about session

connections. The SP Tool Application can be found in the following

locations:

For OSM and TSM client software versions 2003A and later:

Start> Programs> HP SP Tool> SP Tool

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For TSM client software versions 2000A through G06.20: Start>

Programs> Compaq TSM> TSM Service Provider Tools> SP

Tool

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For TSM client software versions 10.0 and earlier: Start>

Programs> TSM Client> TSM Service Provider Tools> SP

Tool

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For TSM client software Version 5.0 through Version 7.1, the Net Stat

command is available as a button. For OSM and for TSM client

software Version 8.0 and later, the Net Stat command is available in

the Service Processor menu.

Notes: In practice, too many SP sessions will rarely result in an

inability to communicate with an MSP.

General Tips

Remember two basic principles:

There is configuration information on both the system consoles

and the S-series server to which you wish to connect.

The dedicated LAN has several physical connections between

a system console and an S-series server: cabling, cards, and

hubs. These might be improperly connected, improperly

configured, or broken when you arrive at a site.

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