HP Integrity rx1600 Operation and Maintenance Guide

Chapter 6
Troubleshooting
Troubleshooting and FRU identification
102
No EFI Main
Menu prompt.
• Display panel
power LED is
not steady
green.
• No system
events are
being
displayed at
the console.
• There is no
EFI Main
Menu prompt
at the console.
• Display panel
power LED is
steady green.
• System events are
being displayed at
the console.
• EFI Main Menu
prompt.
1. Check that the console is
properly connected and that you
can communicate with the BMC
(
CTRL+B should get you the MP
login prompt).
2. Check system event log (SEL).
Look for entries related to:
• Processors
• Processor support modules (also
known as power pods).
• Memory
3. Check for a red LED on the MP
card if installed. If lit red, the
problem is with the MP.
4. Reduce to minimum
configuration and troubleshoot
from there.
• Processors
• Processor support
modules
• Memory
• System board
• Console
Cannot boot to
initial system
loader (ISL)
• Console
messages
indicating
problems
booting from
the primary or
alternate boot
path.
• Console messages
and prompt
indicating you are at
ISL.
1. Use EFI shell commands to
verify I/O and presence of valid
devices.
2. Use EFI boot manager boot
info command to determine boot
related information.
3. Check system event log (SEL)
for detailed message(s).
4. Remove I/O cards to eliminate
them as cause of problem.
• Boot path
configuration error
• SCSI cable not
connected from
channel A to drive
cage
• Hard disk drive
• Disk drive cage
backplane
• SCSI interface on
system board
Table 6-1 Problem Symptoms Repair Actions (Continued)
Problem or
Symptom
Problem
Indicators
Normal
Functioning
Indicators
Troubleshooting Steps Potential FRUs