HP Integrity rx1600 Operation and Maintenance Guide

Chapter 6
Troubleshooting
Running Diagnostic Software Tools
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• The current support ticket is the one produced by the last execution of e-DiagTools. When running
e-DiagTools, you can create a support ticket on demand in the configuration description screen. When you run
the basic system tests or advanced system tests, a support ticket is created automatically. Browse the support
ticket screen for information that can help you troubleshoot your system.
• Have the support ticket on the screen when you contact customer support. (Use the arrow keys to scroll if
necessary.) The support representative may ask you to read the information over the phone.
Step 5. Press 3 to exit the support ticket tool.
Offline Diagnostics Environment (ODE)
The Offline Diagnostics Environment is an offline support tools platform that enables users to troubleshoot a system that
cannot be tested using online tools. These may be accessed through the HP e-DiagTools hardware diagnostics menus or as
separate applications. The offline environment is also useful for some types of testing in which it is not desirable to have to
boot the system first.
Tools Provided
The ODE includes a variety of diagnostics tools. Depending on your system and configuration, these may include some or all
of the following tools, plus additional system-specific tools:
• MAPPER is an offline system configuration mapping utility. It identifies and displays a list of system components
including hardware modules and peripheral devices.
• CPUDIAG is a CPU diagnostics tool.
• MEMDIAG is a memory diagnostics tool.
• PERFVER is a utility for testing peripherals attached to the boot path.
To access a detailed list of tools provided on your system, from the ODE Main Menu:
Step 1. Select View Release Notes and Documentation Menu.
Step 2. Browse the documentation and release notes.
running ODE from the offline Diagnostics and Utilities DVD
ODE uses a command line interface, which allows the user to select specific tests and/or utilities to execute on a specific
hardware module.
To run ODE from the HP IPF Offline Diagnostics and Utilities DVD:
Step 1. Insert the CD into the DVD drive and reset system power, the system should come up to the boot manager.
Step 2. If the boot manager is already configured, and the DVD drive is configured as one of the boot devices, you move
the cursor to the line which shows the DVD drive, and press Enter. The CD then will boot to the Launch Menu.
Step 3. Select Run the Off-line Diagnostic Environment (ODE) from the launch menu.
NOTE If you are unable to boot from your DVD drive, restart your system and check the boot options
from the Boot Options Maintenance Menu to ensure that your system is configured to boot from
the DVD drive.