HP Integrity rx1600 Operation and Maintenance Guide

Chapter 6
Troubleshooting
Where to Get Help
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• The product number of your server. This can be found on the identification label, which is found at the front of
the unit. (Typically A6837B A6838B, and so on.)
• The serial number of your server. This can be found on the identification label.
Step 3. Be familiar with your system configuration.
• Are you using the LAN, RS232, or web interface to monitor the server?
• How many processors, DIMMs, and PCI cards have been installed?
• What versions of processor, memory, and PCI cards are used and where are they installed?
• What accessories are installed?
Step 4. Determine the following
• Which firmware versions are in use?
• When did the problem start?
• Have recent changes been made to the system?
• Which OS and version is in use?
Online Support
To contact HP Customer Support online, refer to the Worldwide Limited Warranty and Technical Support Guide or visit us at
http://www.hp.com/go/bizsupport. On our web page, enter the server model number (rx1600) and search the field.
The following information is available on this web site:
• Software and firmware updates
• The latest drivers and utilities
• Additional documentation
Phone Support
To contact HP customer support by phone, go to the HP IT Resource Center (ITRC) near you, at http://www.itrc.hp.com. Local
phone numbers are listed in your native language for help.