Installation Guide, Second Edition - HP Integrity rx1620

Chapter 4

4 Troubleshooting

This chapter provides troubleshooting instructions used in the maintenance of the hp Integrity rx1620

Server.

Troubleshooting Tips

WARNING Before removing a cover, always disconnect the AC power cord and unplug cables.

Disconnect the AC power cord to avoid exposure to high energy levels that may

cause burns when parts are short-circuited by metal objects such as tools or jewelry.

CAUTION Do not operate the HP Server for more than 5 minutes with any cover (including disk drives)

removed. Damage to system components may result due to improper cooling airflow.

• For problems with an optional disk array controller board, refer to the appropriate manuals provided with

the array controller.

• For questions on the operation of HP e-DiagTools, refer to the HP e-DiagTools Administrator Guide on the

HP Web Site at http://docs.hp.com.

• For general information on HP Server products, refer to the HP Web Site and search for “management” at

http://docs.hp.com.

Troubleshooting Methodology

Step 1. This is the entry point to the troubleshooting process. Here, you pick from a set of symptoms,

ranging from very simple (System LED is blinking) to the most difficult Machine Check Abort

(MCA) has occurred. The following is a list of symptom examples:

• System LED blinking

• System alert present on console

• System will not power-up

• System will not boot

• Error/event message received

• Machine check abort (MCA) occurred

Step 2. This step narrows down the observed problem to the specific troubleshooting procedure required.

Here, you isolate the failure to a specific part of the server so that you can perform more detailed

troubleshooting. For example:

• Problem-System LED blinking

— System Alert on console?