HP Integrity rx1620 Operations Guide Regulatory Model Number: RSVLA-0406 HP Part Number: AB430-96005-ed4 Published: October 2009 Edition: Fourth Edition
© Copyright 2004-2009 Hewlett-Packard Development Company, L.P Legal Notices The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Printed in U.S.A.
Table of Contents About This Document.......................................................................................................13 Intended Audience................................................................................................................................13 New and Changed Information in This Edition...................................................................................13 Publishing History..........................................................................
Operation....................................................................................................................................36 default..............................................................................................................................................36 Syntax.........................................................................................................................................36 Parameters............................................................
Console............................................................................................................................................64 Connect to Service Processor...........................................................................................................64 Date..................................................................................................................................................65 Default Configuration..................................................
Faults..........................................................................................................................................86 Command Line Interface......................................................................................................................88 Command Line Interface Menu......................................................................................................89 Troubleshooting Example Using CLI.........................................................
Internal Removable Media Options...............................................................................................112 System Board.......................................................................................................................................112 System Board Components...........................................................................................................113 Intel Itanium 2 Processor.......................................................................
List of Figures 1-1 1-2 1-3 1-4 1-5 1-6 1-7 1-8 2-1 2-2 2-3 2-4 2-5 2-6 2-7 3-1 3-2 4-1 4-2 4-3 B-1 B-2 8 Front View.....................................................................................................................................17 Control Panel.................................................................................................................................17 Hard Disk Drive LED Indicators...................................................................................
List of Tables 1 2 1-1 1-2 1-3 1-4 1-5 1-6 1-7 2-1 2-2 2-3 2-4 2-5 2-6 3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8 4-1 4-2 4-3 4-4 4-5 4-6 4-7 4-8 4-9 4-10 4-11 4-12 4-13 4-14 4-15 4-16 4-17 4-18 4-19 4-20 4-21 4-22 4-23 4-24 4-25 4-26 5-1 5-2 A-1 Publishing History Details............................................................................................................13 HP-UX 11i Releases.......................................................................................................................
A-2 A-3 A-4 A-5 A-6 B-1 B-2 B-3 B-4 10 Missing Components...................................................................................................................106 Chassis Control Commands........................................................................................................107 Sensor Numbers..........................................................................................................................107 IPMI Origins..................................................
List of Examples 3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8 3-9 3-10 3-11 3-12 3-13 3-14 3-15 3-16 3-17 3-18 3-19 help Command............................................................................................................................33 help bch Command.......................................................................................................................33 help configuration Command.............................................................................................
About This Document This document describes how to operate your hp Integrity rx1620 Server, Regulatory Model Number: RSVLA-0406. The document printing date and part number indicate the document’s current edition. The publish date changes when a new edition is published. Minor changes can be made at reprint without changing the publishing date. The document part number changes when extensive changes are made. Document updates can be issued between editions to correct errors or document product changes.
Chapter 4 Troubleshooting Use this chapter to learn about troubleshooting problems you may encounter with the server. Chapter 5 Specifications Use this chapter to learn the basic mechanical specifications of your HP Server. Appendix A Event, Error, and Warning Messages Use this appendix to learn more about event, error, and warning messages.
Table 2 HP-UX 11i Releases Release Identifier Release Name Supported Processor Architecture B.11.11 HP-UX 11i v1 PA-RISC B.11.20 HP-UX 11i v1.5 Intel® Itanium® B.11.22 HP-UX 11i v1.6 Intel Itanium B.11.23 HP-UX 11i v2.0 Intel Itanium Related Documents You can find other information on HP server hardware management, Microsoft® Windows®, and diagnostic support tools in the following publications. Website for HP Technical Documentation: Server Hardware Information: http://hp.com http://hp.
1 Controls, Ports and Indicators This chapter describes the controls, ports, and indicators found on the front panel, rear panel, and internal locations of the hp Integrity rx1620 Server. The hp Integrity rx1620 Server is designed to be rack mounted. Control Panel The control panel of the hp Integrity rx1620 Server provides the controls and indicators commonly used for operation.
Table 1-1 Control Panel LEDs and Switches (continued) Name Function Diagnostic LED 3 The four diagnostic LEDs operate in conjunction with the system LED to provide diagnostic information about the system.1 Diagnostic LED 4 The four diagnostic LEDs operate in conjunction with the system LED to provide diagnostic information about the system.1 Locator Button and LED The locator button and LED are used to help locate this server within a rack of servers.
Table 1-3 DVD Drive LED Definitions LED Activity Description Activity LED Flashing green Drive activity Rear Panel The hp Integrity rx1620 Server rear panel includes communication ports, I/O ports, AC power connector, and the locator LED/button. Figure 1-5 Rear View Table 1-4 Rear Panel Connectors and Switches Connector/Switch Function AC Power Primary power connection for the server LVD/SE SCSI 68-pin, low-voltage differential, single-ended U320 SCSI.
10/100/1000 base-T ethernet LAN A 1Gb Connector The rear panel 10/100/1000 base-T ethernet LAN A 1Gb connector has the following status and activity LEDs. Figure 1-6 10/100/1000 base-T ethernet LAN A 1Gb Connector LEDs Table 1-5 10/100/1000 base-T ethernet LAN A 1Gb Connector LEDs LAN LED Location Color State Not used Top None None 1000mb 2nd from top Amber Blinking amber – the 1000 Mbps with ethernet protocol and twisted-pair wiring is enabled. Off – no link.
Table 1-6 10/100/1000 base-T ethernet LAN B 1Gb Connector LEDs Location LED Status Left Off 1000 MHz no link1000 MHz with Ethernetand twisted-pair wiring enabled Green Right Off (link LED) Red No link10/100/1000 MHz with Ethernetand twisted-pair wiring enabled Optional Management Processor Card LAN C 10/100 Connector LEDs The optional management processor LAN C uses an RJ-45 type connector. This connector has four LEDs that signal status and activity.
2 External Connectors This chapter describes the external connectors provided on the hp Integrity rx1620 Server. Connector Pinouts The following ports and connectors are found on the rear panel of the hp Integrity rx1620 Server. • Dual USB 2.
Table 2-1 USB Pinouts (continued) Pin Number Signal Description 3 PR 4 Ground Serial Port Figure 2-3 Serial Port Connector Table 2-2 Serial Port Pinouts Pin Number Signal Description 1 Data Carrier Detect 2 Receive Data 3 Transmit Data 4 Data Term Ready 5 Ground 6 Data Set Ready 7 Request to Send 8 Clear to Send 9 Ring Indicator SCSI Port, Ultra 3, 68-Pin A single, Ultra 3, 68 pin SCSI connector is located at the rear panel of the server.
Table 2-3 SCSI Port Pinouts (continued) Pin Number Signal Description Pin Number Signal Description 6 S6 (+DB 0) 40 S40 (-DB 0) 7 S7 (+DB 1) 41 S41 (-DB 1) 8 S8 (+DB 2) 42 S42 (-DB 2) 9 S9 (DB 3) 43 S43 (-DB 3) 10 S10 (+DB 4) 44 S44 (-DB 4) 11 S11 (+DB5) 45 S45 (-DB 5) 12 S12 (+DB 6) 46 S46 (-DB 6) 13 S13 (+DB 7) 47 S47 (-DB 7) 14 S14 (+DB P) 48 S48 (-DB P) 15 S15 49 S49 16 S16 (DIFFSENS) 50 S50 17 S17 (TERMPWR) 51 S51 (TERMPWR) 18 S18 (TERMPWR) 52 S52
10/100/1000 base-T ethernet LAN A 1Gb Connector The rear panel 10/100/1000 base-T ethernet LAN A 1Gb connector has the following status and activity LEDs. Figure 2-5 10/100/1000 base-T ethernet LAN A 1Gb Connector LEDs Table 2-4 1Gb LAN A Connector LEDs LAN LED Location Color State Not used Top None None 1000mb 2nd from top Amber Blinking amber – the 1000 Mbps with ethernet protocol and twisted-pair wiring is enabled. Off – no link.
Optional Management Processor Card LAN C 10/100 Connector LEDs The optional management processor LAN C uses an RJ-45 type connector. This connector has four LEDs that signal status and activity.
3 Utilities Extensible Firmware Interface (EFI) Boot Manager EFI (Extensible Firmware Interface) is an OS and platform-independent boot and pre-boot interface. EFI lies between the OS and platform firmware, allowing the OS to boot without having details about the underlying hardware and firmware. EFI supports boot devices, uses a flat memory model, and hides platform and firmware details from the OS. NOTE: EFI and Pre-OS System Environment (POSSE) are similar.
shell, to an operating system located on the network or residing on media in the server, or the Boot Maintenance menu, see “Using the Boot Option Maintenance Menu”. • • • • • • • Boot from a File—Automatically adds EFI applications as boot options or allows you to boot from a specific file. When you choose this option, the system searches for an EFI directory. If the EFI directory is found, then it looks in each of the subdirectories below EFI.
Table 3-1 EFI Commands (continued) EFI Shell Command BCH Command BCH Command Parameters (PA-RISC) Equivalent (PA-RISC) Definition autoboot AUto [BOot|SEarch|STart] [ON|OFF] Display or set the auto start flag info boot BootID [[]] Display or set processor boot identifier EFI boot manager Boot info autoboot BootTimer [0-200] Seconds allowed for boot attempt cpuconfig CPUconfig [][ON|OFF]] Config/deconfig processor boottest FastBoot [ON|OFF] or [test] [RUN|SK
EFI/POSSE Commands This section describes the EFI/POSSE commands developed for the server. NOTE: EFI and Pre-OS System Environment (POSSE) are similar. EFI is an Intel specification, whereas POSSE is the HP implementation that aids HP support. help Provides information on the EFI shell commands. It also has an additional feature to aid those familiar with the BCH menus to adjust to their equivalent functions in EFI.
Example 3-1 help Command Shell> help List of classes of commands: boot configuration devices memory shell scripts ------- Booting options and disk-related commands Changing and retrieving system information Getting device, driver and handle information Memory related commands Basic shell navigation and customization EFI shell-script commands Type "help" followed by a class name for a list of commands in that class Type "help" followed by command name for full documentation Example 3-2 help bch Command C
Example 3-4 help cpuconfig Command Shell> help cpuconfig CPUCONFIG [cpu] [on|off] cpu Specifies which cpu to configure on|off Specifies to configure or deconfigure a cpu Notes: 1. Cpu status will not change until next boot Examples: * To deconfigure CPU 0 fs0:\> cpuconfig 0 off CPU will be deconfigured on the next boot * To display configuration status of cpus fs0:\> cpuconfig baud Sets the baud rate and communication settings for a UART.
Syntax boottest boottest boottest boottest boottest on off [test] [test] [on|off] Displays status of all speedy boot bits Run all tests (for a normal boot time) Skip all tests (for a faster boot time) Displays status of specific Speedy Boot bit Sets or clears a specific Speedy Boot bit Parameters [test] Each test can be set or cleared: booting_valid Enable/disable system firmware response to BOOTING bit. If OS Speedy Boot aware set to on. early_cpu Enable/disable early CPU selftests.
Operation Issuing cpuconfig with no parameters displays the config/deconfig status of all processors. A user can reconfigure CPUs by specifying a CPU number and a state (on or off). If a valid state is entered and is different from the current state of a CPU, its status changes on the next boot. The last remaining configured CPU in a system cannot be deconfigured.
cmc init la clear dumps the Corrected Machine Check log dumps the Initialization log dumps the Logic Analyzer log erases all of the logs (mca, cpe, cmc, init, la) Operation If a user enters no parameters, the usage is displayed. Otherwise, the specified error log is displayed. Adding -n to the clear parameter disables the confirmation prompt. (The errdump command can also be accessed via the System Configuration menu.) info Allows the user to display most system information.
Example 3-9 info all Command Shell> info all SYSTEM INFORMATION Date/Time: Oct 31, 2003 22:03:39 Manufacturer: hp Product Name: server rx1620 Product Number: A9901A Serial Number: UUID: (20:03:10:31:22:03:39) MYJ3350026 48B4F371-E34C-11D6-A8D6-07A8C14CB68B System Bus Frequency: 200 MHz PROCESSOR MODULE INFORMATION # of L3 L4 Family/ CPU Logical Cache Cache Model Slot CPUs Speed Size Size (hex.
--- --- --- --- ------ ------ --- ----------- 00 00 01 00 0x1033 0x0035 XX Acpi(HWP0002,0)/Pci(1|0) 00 00 01 01 0x1033 0x0035 XX Acpi(HWP0002,0)/Pci(1|1) 00 00 01 02 0x1033 0x00E0 XX Acpi(HWP0002,0)/Pci(1|2) 00 00 02 00 0x1095 0x0649 XX Acpi(HWP0002,0)/Pci(2|0) 00 00 03 00 0x8086 0x1229 XX Acpi(HWP0002,0)/Pci(3|0) 00 20 01 00 0x1000 0x0030 XX Acpi(HWP0002,100)/Pci(1|0) 00 20 01 01 0x1000 0x0030 XX Acpi(HWP0002,100)/Pci(1|1) 00 20 02 00 0x14
*Mac(00306E4C0FF2) Acpi(HWP0002,100)/Pci(2|0)/Mac(00306E4C0FF2)) FIRMWARE INFORMATION Firmware Revision: 1.10 [4341] PAL_A Revision: 7.31/5.37 PAL_B Revision: 5.37 SAL Spec Revision: 3.01 SAL_A Revision: 2.00 SAL_B Revision: 1.10 EFI Spec Revision: 1.10 EFI Intel Drop Revision: 14.61 EFI Build Revision: 1.10 POSSE Revision: 0.10 ACPI Revision: 7.00 BMC Revision: 2.24 IPMI Revision: 1.00 SMBIOS Revision: 2.3.2a Management Processor Revision: E.02.
Example 3-10 info cpu Command Shell> info cpu PROCESSOR MODULE INFORMATION # of L3 L4 Family/ CPU Logical Cache Cache Model Slot CPUs Speed Size Size (hex.) Rev State ---- ------- -------- ------ ------ ------- --- ------------ 0 1 1 GHz 1.5 MB None 1F/01 B1 Active 1 1 1 GHz 1.
Example 3-12 info io Command I/O INFORMATION BOOTABLE DEVICES Order Media Type Path ----- ---------- --------------------------------------- CDROM Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)/CDROM(Entry0) 1 42 Utilities Seg Bus Dev Fnc Vendor Device Slot # # # # ID ID # --- --- --- --- ------ ------ --- 00 00 01 00 0x1033 0x0035 XX Acpi(HWP0002,0)/Pci(1|0) 00 00 01 01 0x1033 0x0035 XX Acpi(HWP0002,0)/Pci(1|1) 00 00 01 02 0x1033 0x00E0 XX Acpi(HWP0002,0
Example 3-13 info boot Command Shell> info boot BOOT INFORMATION Monarch CPU: Current Preferred Monarch Monarch Possible Warnings -------- -------------------------0 0 AutoBoot: on - Timeout is : 7 SEC Boottest: boottest Settings Default Variable OS is not speedy boot aware.
Operation If specified with no parameters, monarch displays the Monarch processor for the system. Specifying a processor number alters the preferred Monarch processor. None of these changes takes affect until after a reboot.
Example 3-16 pdt Command Shell> pdt PDT Information Last Clear time: PDT has not been cleared Number of total entries in PDT: 50 Number of used entries in PDT: 0 Number of free entries in PDT: 50 Number of single-bit entries in PDT: 0 Number of multi-bit entries in PDT: 0 Address of first multi-bit error: x0000000000000000 Example 3-17 pdt clear Command Shell> pdt clear Are you sure you want to clear the PDT? [y/N] y Shell> Shell> pdt PDT Information Last Clear time: 10/21/01 5:00p Number of total entries
Example 3-18 sysmode Command Shell> sysmode System Mode: NORMAL Shell> sysmode admin You are now in admin mode. Shell> sysmode service You are now in service mode.
Using the SCSI Setup Utility Specifying SCSI Parameters 47
1. At the EFI shell prompt, type this command to map the parameters for all PCI cards installed in the system: info io A list of all the devices that are installed in the hp Integrity rx1620 Server and managed by EFI drivers is displayed.
• Path—identifies the device’s path; for the SCSI interface, this is the same for both channels. In this example, the SCSI interface path is Acpi(HWP0002,200)/Pci(1|0) for channel A and Acpi(HWP0002,200)/Pci(1|1) for channel B.
Ctrl[1A] Acpi(HWP0002,700)/Pci(1|0) Ctrl[1B] Acpi(HWP0002,700)/Pci(1|1) Ctrl[36] 16550 Serial UART Driver Ctrl[37] VT-100+ Serial Console Ctrl[31] Primary Console Input Device Ctrl[32] Primary Console Output Device Ctrl[30] Primary Standard Error Device Ctrl[1C] Acpi(HWP0002,700)/Pci(2|0) Ctrl[32] Primary Console Output Device Ctrl[30] Primary Standard Error Device Ctrl[33] Acpi(PNP0501,0) Ctrl[34] 16550 Serial UART Driver Ctrl[35] VT-100+ Serial Console Ctrl[31] Primary Console Input Device Ctrl[32] Primar
NOTE: The EFI driver’s handle values will change on every boot. TIP: From this command (drvcfg), we recommend you record these two pieces of information for each channel of each SCSI interface for parameters to be changed: • Drv (the EFI driver’s handle) • Ctrl (the controller’s handle) 4. Using the information (the driver’s handle [Drv] and the controller’s handle [Ctrl]) from the drvcfg command, start the EFI SCSI Setup Utility for one channel of this SCSI interface.
comparing the values shown for PCI Bus, PCI Device, and PCI Function to the Bus #, Dev #, and Fnc # values from the info io command. CAUTION: Do not change the value for any of these fields on the “Adapter Properties” screen: • Auto Termination • SCSI Parity • SCSI Bus Scan Order • Spinup Delay (Secs) Changing any of these fields can cause unpredictable results.
15. At the EFI shell prompt, type this command: reset The system starts to reboot. This is required to cause the new SCSI setting. Using the Boot Option Maintenance Menu This menu allows you to select console output and input devices as well as various boot options.
NOTE: This option boots the selected application or driver one time only. When you exit the application, you return to this menu. This option displays the file systems that are on your server or workstation and lets you browse these file systems for applications or drivers that are executable. Executable files end with the.efi extension. You can also select remote boot (LAN) options that have been configured on your network. For example: Boot From a File.
Exit In this example: • • • • Most of the items are the same options in Boot From a File. NO VOLUME LABEL is a hard drive. You can search through the disk for bootable applications to add to the Boot Manager list of Boot options. Removable Media Boot will treat the Removable Media (generally a CD) as a bootable device. Load File EFI Shell adds a new instance to the EFI Shell. Load File with the MAC address adds a network boot option.
VenHw(D65A6B8C-71E5-4DF0-A909-F0D2992B5AA9) Boot0000 Manage BootNext Setting Use this option to run the selected boot option immediately upon entering the main Boot Manager menu. This option is useful for booting an option that only needs to be booted once, without changing any other setting in the main Boot Manager menu. This is a one-time operation and does not change the permanent system boot settings.
NOTE: When this option is selected, the system does not automatically boot. The system stops at the EFI boot menu and waits for user input. Select Active Console Output Devices Use this option to define the devices that display output from the system console. This list normally includes the VGA monitor and a serial port for directing output to a terminal emulation package.
• • • Each option is identified with an EFI device path. Not all options will be available, depending on the configuration of the system and the options purchased. Device paths may differ slightly on different product models. On both serial device examples, UART 9600 indicates the current baud rate of the serial device (can be changed with the EFI shell baud command), VenMsg Vt100+ is the current emulation type (several different terminal emulation protocols are supported, see list above).
Table 3-6 Console Input Devices To select: Choose: Serial A/Serial 1 Acpi(PNP0501,0)/Uart(9600 N81)/VenMsg(Vt100+) MP Serial Console Acpi(HWP0002,700)/Pci(1|1)/Uart(9600 N81)/VenMsg(Vt100+) Select Active Standard Error Devices Use this option to define the devices that display error messages from the system console. This menu is identical to Console Output Devices. The hp Integrity rx1620 Server does not support different configurations for Output and Error console.
Figure 3-2 Password Reset Jumper 3. 4. 5. 6. 7. Plug in the AC power cord and wait for the BMC heartbeat LED on the system board to start blinking green. This should take about 5 seconds from the time you plug in the power cord. Unplug the AC power cord again and remove the jumper. Plug in the power cord and boot the system. The passwords have been cleared. Follow the instructions above to set new system passwords.
Interacting with the Management Processor To interact with the management processor, perform the following steps: 1. Log in using your management processor user account name and password. NOTE: If the management processor is not displaying the MP Main Menu, use CTRL+B to access the MP Main Menu and the management processor (MP) prompt. 2. Use the management processor menus and commands as needed.
Use Ctrl-B to exit MP command interface and return to the main MP menu: Enter a command at the help prompt: OVerview : Launch the help overview LIst : Show the list of MP commands : Enter the command name for help on individual command TOPics : Show all MP Help topics and commands HElp : Display this screen Q : Quit help Enter one of the commands described above: OV, LI, , TOP, HE, Q Management Processor Commands MP commands are listed in the following table and described in th
Table 3-7 Management Processor Commands and Descriptions (continued) Command Description PS Power management module status RB Reset BMC RS Reset system through RST signal SA Set access SE Enter OS session (UNIX only) SL Show event logs SO Security options SS System processor status SYSREV Current system firmware revisions TC Reset via transfer of control (TOC) TE Tell- send a message to other users UC User configuration VFP Virtual front panel WHO Display connected management pr
• • TRANSMIT CONFIGURATION STRINGS: Disable this setting whenever the modem being used is not compatible with the supported modem (MT5634ZBA). MODEM PRESENCE: When the modem may not always be connected, set this parameter to “not always connected”. For example: A modem attached through a switch. In mode “not always connected,” no dial-out functions are allowed: DIAL-BACK is disabled, and PAGING is not possible. The MP mirrors the system console to the MP local, remote/modem, and LAN ports.
This command allows the local or remote port user to connect over the MP LAN to another MP on the network. The user that launches the command is given a private connection to the other MP over the LAN. To return to the original MP, type CTRL+] to disconnect the CSP session. Date DATE: Displays the current date, as generated in the MP real-time clock.
and those commands displayed in the MP Main Menu, will be displayed. If executed in command mode, this command displays a list of command interface commands available to the user. It also displays detailed help information in response to a topic or command at the help prompt.
Return to Main Menu MA: Return to MP Main Menu This command makes the MP return to the non mirrored MP Main Menu. This is the same as executing CTRL+B. Modem Reset MR: Modem Reset This command makes the MP send an AT Z command to the modem, which resets it. Any modem connections are lost. The initialization results can be viewed via the MS command. Modem Status MS: Modem Status—Display modem status The MS command displays the state of the modem lines connected to the remote/modem serial port.
Execution of this command irrecoverably halts all system processing and I/O activity and restarts the computer system. The effect of this command is very similar to cycling the system power. The OS is not notified, no dump is taken on the way down, and so on. Set Access SA: Set access options—configures access for LAN and remote/modem ports This command will disconnect modem, LAN, and web users if access is disabled.
Table 3-8 defines alert (or severity) levels. Table 3-8 Alert Levels Severity Definition 0 Minor forward progress 1 Major forward progress 2 Informational 3 Warning 5 Critical 7 Fatal Security Options SO: Configure security options and access control (users, passwords, and so on) This command modifies the security parameters of the MP, which include login time-outs and allowed password faults. If configured, when you access the MP via the modem port, the MP hangs up and dials the user back.
NOTE: At the time of production of this guide, the firmware revisions were: FIRMWARE INFORMATION Firmware Revision: 1.10 [4341] PAL_A Revision: 7.31/5.37 PAL_B Revision: 5.37 SAL Spec Revision: 3.01 SAL_A Revision: 2.00 SAL_B Revision: 1.10 EFI Spec Revision: 1.10 EFI Intel Drop Revision: 14.61 EFI Build Revision: 1.10 POSSE Revision: 0.10 ACPI Revision: 7.00 BMC Revision: 2.24 IPMI Revision: 1.00 SMBIOS Revision: 2.3.2a Management Processor Revision: E.02.
This command allows an administrator to add, modify, re-enable, or delete user logins. The administrator can also enable or disable security warnings and change passwords. Virtual Front Panel VFP: Display Virtual Front Panel The VFP command presents a summary of the system by using direct console addressing. If the terminal is not recognized by the MP, VFP mode will be rejected. Each individual user will get this summary in order to avoid issues related to terminal type and screen display mode.
4 Troubleshooting This chapter provides troubleshooting instructions used in the maintenance of the hp Integrity rx1620 Server. Troubleshooting Tips WARNING! Before removing a cover, always disconnect the AC power cord and unplug cables. Disconnect the AC power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry. CAUTION: Do not operate the HP Server for more than 5 minutes with any cover (including disk drives) removed.
NOTE: If multiple FRUs are identified as part of the solution, a fix cannot be guaranteed unless all identified failed FRUs are replaced. 5. There may be specific recovery procedures you need to perform to finish the repair. For example, if the display panel is replaced, you will need to restore customer specific information. Possible Problems This section contains example HP Server problems and their possible solutions. The system will not power-up 1. 2. 3. 4. 5. 6. 7. 8.
12. If there are no obvious errors, reflash the BMC firmware. Refer to Chapter 3: Utilities, for instructions. 13. If the system will still not boot, it may be necessary to replace the base unit. The system has intermittent failures 1. 2. 3. 4. 5. 6. 7. 8. 9. Examine the display panel LEDs for warning or fault indications. The system LED will be flashing yellow with a warning indication and flashing red with a fault indication.
The critical conditions that may shut down the server are: • • • Critical temperature fluctuations or changes Voltage problems (external AC line) Power supply failure If the server powers off, and before you try a restart, do the following: 1. 2. 3. 4. 5. Examine the display panel LEDs for warning or fault indications. The system LED will be flashing yellow with a warning indication and flashing red with a fault indication.
Table 4-1 Problem Symptoms Repair Actions Problem or Symptom Problem Indicators Normal Functioning Troubleshooting Steps Indicators Potential FRUs No indication of housekeeping voltage present when AC is connected and power switch is in the off position. • Standby LED is off when AC is plugged into system. • BMC “heartbeat” not flashing. • Power LED Off. • Power LED on MP board (if installed) should be lit solid green. • No AC present • Power supply 1. AC must be present.
Table 4-1 Problem Symptoms Repair Actions (continued) Problem or Symptom Problem Indicators Normal Functioning Troubleshooting Steps Indicators Potential FRUs Cannot boot to initial system loader (ISL) • Console messages indicating problems booting from the primary or alternate boot path. • Console messages and prompt indicating you are at ISL. • Boot path configuration error • SCSI cable not connected from channel A to drive cage 1.
d. e. 4. Check the SCSI bus for proper loading, Reconnect the AC power cords and any cables. Restart the HP Server to determine whether the LEDs now become illuminated during the boot. If not, contact your reseller. If the LED indicator on a single disk drive is not illuminated during boot, the disk drive may be installed incorrectly, or its lightpipes may be damaged. Check the lightpipe on the disk drive as follows: a. Remove the disk drive. b. Inspect the lightpipes for damage.
Table 4-2 System LED States (continued) System LED State Blinking yellow (1/sec.) Attention indication: Alerts of levels 3-5 detected in the optional management processor logs. The LED will turn off once the event log has been read. Blinking red (2/sec.) Fault indication: System alert level 7 detected, LED will blink until the problem is resolved and the system boots successfully or until it is manually turned off. The LED will turn off once the event log has been read.
Log Name Entries % Full Latest Entry ------------------------------------------------------------------E - System Event F - Forward Progress 9 1 % 129 3 % B - Current Boot 82 P - Previous Boot 0 29 Oct 2002 19:15:05 L - Live Events C - Clear All Logs Enter your choice or [Q] to Quit: 3. Select e to review the system events.
MP:SL (+,-,,D, F, L, J, H, K, T, A, U, ? for Help, Q or Ctrl-B to Quit) >a Alert Level Threshold Filter: 1 : Major Forward Progress 2 : Informational 3 : Warning 5 : Critical 7 : Fatal Enter alert level threshold or [Q] to quit filter setup: 3 -> Alert threshold level 3 filter will be applied.
Enter alert level threshold or [Q] to quit filter setup: 3 -> Alert threshold level 3 filter will be applied. 5. Select v, then t to change the display to text mode: Display Mode Configuration: H - Hex mode Current -> K - Keyword mode T - Text mode Enter new value, or [Q] to Quit: 6. To decode the blinking state of system LED, review the entire SEL and look at events with alert level 3 and above.
Table 4-3 Power and System LED States Power LED System LED State Off Off Off On (green) Solid green Running On (green) Blinking green Booting or running code other than operating system (boot or diagnostic). On (green) Blinking yellow (1/sec.) Attention indication On (green) Blinking red (2/sec.) Fault indication Diagnostic LEDs Four diagnostic LEDs are provided on the display panel of the system.
Table 4-4 Diagnostic LEDs Fault and Warning Categories LED 1 LED 2 LED 3 LED 4 Category Red Any1 Any1 Any1 Memory Any1 Red Any1 Any1 Firmware 1 1 1 Any Any Red Any System Board Any1 Any1 Any1 Red Fan Red Red Any1 Any1 1 Processor 1 Red Any Red Any BMC Red Any1 Any1 Red Temperature Any1 Red Any1 Red Power Supply Red Red Red Red Unknown 1 This LED can display any color other than red (for example, green or off).
Table 4-8 Fan Warnings System LED LED 1 LED 2 LED 3 LED 4 Problem Solution Flashing Yellow Green Off Off Red Cooling Unit 1 (PSU) is not functioning properly Replace the fan that is not functioning.1 Flashing Yellow Off Green Off Red Cooling Unit 2 (memory) is not functioning properly Replace the fan that is not functioning.1 Flashing Yellow Off Off Green Red Cooling Unit 3 (CPU) is not functioning properly Replace the fan that is not functioning.
Table 4-13 Unknown Faults System LED LED 1 LED 2 LED 3 LED 4 Problem Solution Flashing Red Red Red Red Red Unknown fault. View the SEL for additional information. For further assistance, contact your HP Support Engineer. Table 4-14 Memory Faults System LED LED 1 LED 2 LED 3 LED 4 Problem Solution Flashing Red Red Green Off Off Mismatched Review the information on installing memory pairs. memory in “Installing and Configuring” in the hp Integrity rx1620 Maintenance Guide.
Table 4-18 Processor Faults System LED LED 1 LED 2 LED 3 LED 4 Problem Solution Flashing Red Red Red Green Off Processor 0 temperature exceeds limit Flashing Red Red Red Off Green Processor 1 temperature exceeds limit Make sure nothing is blocking the system’s airflow and locate your system in an air-conditioned room. In a single CPU configuration, verify that the airflow blocker is installed. Flashing Red Red Red Green Green No processor detected.
Command Line Interface Menu The command line interface (CLI) provides the following menu selections: • • • • • • • • • • • • • date: Date display help: List available commands ipmi: Send IPMI cmd loc: System locator LED passwd: Change password pc: Power control pr: Power restore policy ps: Power status rs: System reset (through RST signal) sl: Show logs sr: Display firmware revisions tc: System reset (through INIT signal) exit: Exit Troubleshooting Example Using CLI This example uses the cli and the SEL t
0060 - SFW Boot start 00-1D:0A:00 2003-10-31 22:39:05 0070 2 CPU1 Boot start 00063 DT 04 0000000000000000 0080 2 CPU1 Boot start 00063 Time 2003-10-31 22:39:05 0090 - BMC LPC reset 00-12:70:02 2003-10-31 22:39:07 00A0 - SEL Time Set Set FD-C0:03:01 2003-10-31 22:39:15 00B0 - Fan 2 (Mem) Fail (crit) 12-0A:07:02 2003-10-31 22:39:24 00C0 - BMC Chass cntrl 00-12:70:A3 00:E2 2003-10-31 22:39:31 00D0 - ACPI State S5 (off) FA-22:6F:05 2003-10-31 22:39:32 LAN LEDs The front panel L
Table 4-23 1Gb LAN B Connector LEDs Link LED Output Activity Blinking Orange Link w/no activity Solid Orange No link Off Optional Management Processor LAN C Connector LEDs The optional 10/100Mb LAN C interface provides four LEDs on the rear panel if the management processor card is installed: Table 4-24 Optional Management Processor Card LAN C LEDs LAN LED Location Color State Self-test Top Yellow Management processor running selftest or error Off Management processor has booted Green 10B
Figure 4-3 Location of the STBY, F/W and BMC LEDs Table 4-25 System Board LEDs LED Description STBY (power good) This green standby LED comes on as soon as the system’s power cord is plugged in. If this light is off when the system is plugged in, check the AC power cord, reseat the power supply, and if this does not work, replace the power supply.
• • • Diagnose hardware-related problems. Obtain a complete hardware configuration. Provide precise information to an HP support agent so they can solve problems quickly and effectively. HP e-DiagTools provides a user-friendly interface to the Offline Diagnostics Environment (ODE), that enables you to troubleshoot a system that is running without an OS or cannot be tested using the online tools.
d. Execute the ls command to list the contents of the directory. fs0:\EFI\BOOT> ls Directory of: fs0:\EFI\BOOT 11/07/02 11/07/02 11/07/02 11/07/02 11/07/02 11/07/02 11/07/02 5 File(s) 04:45p
04:45p 01:54p 01:54p 01:54p 01:54p 01:54p 1,024 1,024 731,136 2,763 731,136 2,995 3,977 . .. LaunchMenu.efi IO.ini BOOTIA64.EFI LaunchMenu.ini View_Doc.ini 1,472,007 bytes 2 Dir(s) 4. Execute the LaunchMenu command to reboot from the CD and launch e-DiagTools. fs0:\BOOT> launchmenu 5.4. After the test is complete, press 4. The support ticket will display on the screen. For example: -----------------------------------------HEWLETT-PACKARD e-DiagTools Support Ticket -----------------------------------------~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Your system: HP - rx1620 Diagnostic: System Test Passed Date/Time: 05/01/2003 14:37:41 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ • • • 5.
1. 2. 3. Insert the CD into the DVD drive and reset system power, the system should come up to the boot manager. If the boot manager is already configured, and the DVD drive is configured as one of the boot devices, you move the cursor to the line which shows the DVD drive, and press Enter. The CD then will boot to the Launch Menu. Select Run the Off-line Diagnostic Environment (ODE) from the launch menu.
Offline Diagnostic Environment (ODE) ODE is used to evaluate specific hardware components via a Command Line Interface. To access ODE, perform the following: 1. 2. 3. 4. Power on your HP Server and insert the IPF Offline Diagnostics and Utilities CD into the DVD-ROM tray. Do not permit the server to boot into an Operating System and at the EFI Boot Manager, select EFI Shell. Determine the file system that represents the CD and enter the appropriate command to access the CD.
3. Be familiar with your system configuration. • Are you using the LAN, RS232, or web interface to monitor the server? • How many processors, DIMMs, and PCI cards have been installed? • What versions of processor, memory, and PCI cards are used and where are they installed? • What accessories are installed? 4.
5 Specifications This chapter provides the power requirements, physical requirements, and hardware specifications required for normal operation of the HP Integrity rx1620. NOTE: For information on operating conditions (environmental requirements), see the hp Integrity rx1620 Site Preparation Guide included on the HP Server Documentation CD-ROM, or posted under the rx1620 Server at http://docs.hp.com.
A Event, Error, and Warning Messages This appendix contains event, error and warning information for the hp Integrity rx1620 Server system: • Extensible Firmware Interface (EFI) error and warning messages • System Event Log (SEL) and Forward Progress Log (FPL) Entries EFI Error and Warning Messages EFI error and warning messages are displayed on the console as part of the boot process. They can also be retrieved via the info warningsEFI command.
Table A-1 EFI Error and Warning Messages (continued) 102 Error Number Error/Warning Message Solution 23 Error reading BMC first boot token Communication with the BMC failed. Replace the base unit. 24 Primary FIT failed Reflash firmware 25 Secondary FIT failed Reflash firmware 26 Processor Abstraction Layer (PAL)_A warning. One Reflash firmware copy of PAL is bad 27 PAL_B warning.
Table A-1 EFI Error and Warning Messages (continued) Error Number Error/Warning Message Solution 49 EFI NVM cleared Information only, no action required 50 EFI NVM failed Reboot the server. If the error message is repeated, contact the HP Support center for assistance. 51 CPU deconfigured by SAL_B Check processor installation. (Verify installation.) Replace processor that was deconfigured.
00000002 - BMC LPC reset 00-12:70:02 2003-10-31 22:41:30 00000003 - ACPI State S0 (on) FA-22:6F:00 2003-10-31 22:41:31 00000004 - Fan 1 (PSU) OK 11-0A:07:00 2003-10-31 22:41:31 00000005 - Fan 2 (Mem) OK 12-0A:07:00 2003-10-31 22:41:31 00000006 - SFW Boot start 00-1D:0A:00 2003-10-31 22:41:32 00000007 2 CPU1 Boot start 00063 DT 04 0000000000000000 00000008 2 CPU1 Boot start 00063 Time 2003-10-31 22:41:32 00000009 0 CPU1 00020 DT 00 0000000000000000 0000000A 0 CPU0 00020 DT
00D0 - BMC LPC reset 00-12:70:02 2003-10-31 22:21:35 00E0 - SEL Time Set Set FD-C0:03:01 2003-10-31 22:21:44 00F0 - SFW EFI boot mgr 00-12:6F:41 8F:-- 2003-10-31 22:22:08 0100 2 CPU0 EFI boot mgr 0020B DT 04 0000000000000006 0110 2 CPU0 EFI boot mgr 0020B Time 2003-10-31 22:22:09 0120 - BMC Chass cntrl 00-12:70:A3 80:03 2003-10-31 22:24:35 0130 - ACPI State S5 (off) FA-22:6F:05 2003-10-31 22:24:35 0140 - Fan 1 (PSU) Fail (crit) 11-0A:07:02 2003-10-31 22:25:00 0150 - BMC Cha
Accessing the logs with MP commands The SEL and FPL data can also be accessed from the MP logs using the MP card SL command.
Table A-2 Missing Components (continued) Data 2 Data 3 Missing Component 0x1E 0x01 Cooling Unit 2 0x1E 0x03 Cooling Unit 3 Chassis Control Event Codes For BMC rev 1.41+, an SEL event will be logged for each ChassisControl event, whether it’s generated by an IPMI request, or a sensor event. Later revisions of MP firmware recognize the triplet (12:70:A3) as ChassisControl.
Table A-5 IPMI Origins (continued) Number Source 0x07 intelligent platform management bus (IPMB) 0x08 inter IC (I2C)1 0x09 I2C2 0x0F keyboard controller style (KCS)0 0x10 KCS1 0x11 KCS2 0x1F System Power Thread (Used by Power Restore Policy) For example: Data2 Data3 80 03 ipmi req from the CLI thd for CHASSIS_CONTROL_POWER_DOWN (“p 0”) 81 03 ipmi req from the CLI thd for CHASSIS_CONTROL_POWER_UP (“p 1”) 80 01 ipmi req from via BT for CHASSIS_CONTROL_POWER_DOWN 83 03 ipmi/RS req
Table A-6 Events Without Sensors (continued) Triplet Event 1D:70:01 BMC Warm Reset 1D:70:02 BMC Cold Reset after SDRR update data 2 data 3 Notes EFI Error and Warning Messages 109
B System Information Features Summary Processor • • • Two processor sockets One or two Itanium 2 CPUs: 1.3 GHz or 1.6 GHz, 3.0 MB L2 cache Front-side bus (FSB): 200MHz, double data rate, 6.4GB/s peak data bandwidth Memory • • • • • • • 8 memory DIMM slots 256MB, 512MB, 1GB and 2 GB standard 184-pin 2.5V DDR2100 registered ECC DIMMs (1.
• • • • Hardware diagnostic status displayable on the front status panel Locator LEDs and associated activation buttons—front and rear Field Replaceable Units (FRUs) monitored by BMC Wake-on-LAN capability from the 10/100BT LAN port Enhanced server manageability, provided by the optional Management Processor (MP) card • • • • • • LAN telnet console Web console Serial port for local console Serial port for modem console Duplication of console screen content across all consoles VGA & 2D graphics display I
Figure B-1 System Block Diagram System Board Components The following sections describes the main components of the system board: • Intel Itanium 2 Processor (one or two processors supported) • I/O and Memory Controller • AGP/PCI Bus Controller • Processor Dependent Hardware (PDH) Controller • Dual Serial Controller • Field Processor Gate Array (FPGA) Controller • Baseboard Management Controller (BMC) • SCSI Controller • IDE Controller • USB Controller • 10/100BT Standard/Management LAN • 10/100/1000 LAN
• • Unified L2 cache: — 256 KB, 8-way set associative — 128 byte line size Unified L3 cache: — 3MB, 12-way set associative (1 GHz) — 1.5 MB, 6-way set associative (900 MHz) — 128 byte line size Processor Bus The processor bus (Front Side Bus, FSB) in this product runs at 200 MHz. Data on the FSB are transferred at a double data rate, which allows a peak FSB bandwidth of 6.4 GB/sec.
Figure B-2 Memory Block Diagram DIMMs The memory subsystem will only support DDR SDRAM (Double Data Rate Synchronous Dynamic Random Access Memory) technology utilizing industry-standard PC2100 type DDR SDRAM DIMMs, 1.2" tall. This is expected to be the standard height available at first release and is currently being used by high-volume products. The DIMMs use a 184-pin JEDEC standard connector. DIMMs must be loaded in pairs.
cell, loaded in the same location in each memory cell). Each DIMM within a quad must be identical to all the other DIMMs in the quad. Using the DIMM loading order indicated in the Memory Block Diagram, chip spare can be achieved if 4 identical DIMMs are loaded in the slots DIMM0A/B and DIMM1A/B. Addition of a pair of DIMMs beyond this quad (DIMM2A/B) negates the ability to support chip spare, so the maximum DIMM count with chip spare enabled is four.
Features include: • Data rates up to 115.
The IDE controller (PCI649) supports the ATAPI zero (0) to five (5) modes (from 16 to 100 MB/s). The usable speed on this system is limited to 16MHz (ATA-33 mode, 33 MB/s) because the slimline CD/DVD devices do not support the ATA-66 and 100 modes. The primary IDE channel is the only channel that is implemented. The IDE cable provides only one drive connector, of the Master type, for the optical storage peripheral.
Table B-2 Data Pathing - Part 1 (continued) PCI Slot PCI Card Information Physical Location ACPI Path Core Ultra 3 SCSI (Core) - Ext.
Table B-4 Data Pathing - Part 3 120 PCI Slot Rope Number ACPI HID ACPI UID PCI Bus Address PCI Bus Number PCI Host Controller Number Core 1 HWP0002 0x000 0x00-0x1F 0 0 Core 1 HWP0002 0x000 0x00-0x1F 0 0 Core 1 HWP0002 0x000 0x00-0x1F 0 0 Core 1 HWP0002 0x000 0x00-0x1F 0 0 Core 1 HWP0002 0x000 0x00-0x1F 0 0 Core 1 HWP0002 0x000 0x00-0x1F 0 0 Core 1 HWP0002 0x000 0x00-0x1F 0 0 Core 0 HWP0002 0x100 0x20-0x3F 1 1 Core 0 HWP0002 0x100 0x20-0x3F
Index A acetone, 97 Activity LED, 78 adapter slot number, determining withinfo command, 48 ammonia, 97 B benzene, 97 BMC CLI commands accessing, 103 Boot EFI boot manager, 29 C Caution light pipes, 79 commands devtree controller handle, determining, 50 EFI-capable devices and controller handles, displaying, 49 drvcfg EFI configurable components, displaying, 50 EFI driver handle, determining, 51 EFI SCSI Setup Utility, starting, 51 info adapter slot number, determining, 48 adapter’s path, determining, 49 c
path determining withinfocommand, 49 SCSI Port, 24 sensor numbers, 107 slot number of adapter, determining withinfocommand, 48 system event log data fields, 105 example, 104 hex view mode, 106 keyword view mode, 106 text view mode, 106 view mode, 106 system information 10/100 Bt LAN, 118 1Gb LAN, 118 enhanced server manageability, 112 external core I/O, 111 I/O and memory controller, 114 I/O bus interface, 116 I/O expansion, 111 internal core I/O, 111 internal disk storage options, 112 internal removeable m
