Operations Guide, Fourth Edition - HP Integrity rx1620

• Diagnose hardware-related problems.
• Obtain a complete hardware configuration.
• Provide precise information to an HP support agent so they can solve problems quickly and
effectively.
HP e-DiagTools provides a user-friendly interface to the Offline Diagnostics Environment (ODE),
that enables you to troubleshoot a system that is running without an OS or cannot be tested using
the online tools. ODE can also be run separately using a command line interface, which allows
the user to select specific tests and/or utilities to execute on a specific hardware module.
Starting HP e-DiagTools
1. Insert the IPF Offline Diagnostics and Utilities CD in the CD or DVD drive.
2. From the EFI shell, select the CD/DVD drive:
a. Use the map command to list the drives on your system. For example:
Shell> map
Device mapping table
fs0:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)/CDROM...
fs1:Acpi(HWP0002,100)/Pci(1|0)/Scsi(Pun0,Lun0)/HD(Part...
blk0:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)...
blk1:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)/CDROM...
NOTE: Not all of the information from the actual screen display is presented on the
above example. The information has been truncated to fit within the margins of this
page.
b. Change to the CD/DVD drive:
Shell> fs0:
fs0:>
3. Navigate to the EFI\BOOT directory on the CD:
a. Change to the EFI directory on the diagnostics CD.
fs0:> cd EFI
fs0\EFI:>
b. Execute the ls command to list the contents of the directory.
fs0:\EFI> ls
Directory of: fs0:\EF
11/07/02 04:41p <DIR> 1,024 .
11/07/02 04:41p <DIR> 0 ..
11/07/02 04:41p <DIR> 1,024 HP
11/07/02 04:45p <DIR> 1,024 BOOT
0 File(s) 0 bytes
4 Dir(s)
c. Change to the BOOT subdirectory.
fs0\EFI:> cd BOOT
fs0\EFI\BOOT:>
Running Diagnostic Software Tools 93