Operations Guide, Fourth Edition - HP Integrity rx1620
d. Execute the ls command to list the contents of the directory.
fs0:\EFI\BOOT> ls
Directory of: fs0:\EFI\BOOT
11/07/02 04:45p <DIR> 1,024 .
11/07/02 04:45p <DIR> 1,024 ..
11/07/02 01:54p 731,136 LaunchMenu.efi
11/07/02 01:54p 2,763 IO.ini
11/07/02 01:54p 731,136 BOOTIA64.EFI
11/07/02 01:54p 2,995 LaunchMenu.ini
11/07/02 01:54p 3,977 View_Doc.ini
5 File(s) 1,472,007 bytes
2 Dir(s)
4. Execute the LaunchMenu command to reboot from the CD and launch e-DiagTools.
fs0:\BOOT> launchmenu
5. If you are not familiar with e-DiagTools, review the documentation.
From the main menu:
a. Select View Release Notes and Documentation Menu to view a list of available
documentation.
b. Select View e-DiagTools Info to open the overview document.
6. If you are already familiar with e-DiagTools, select Run e-DiagTools for IPF from the main
menu.
Producing a Support Ticket
To produce a complete record of your system’s configuration and test results, you must create
a support ticket. This is a simple text file that contains essential information and is designed to
assist your local or HP support agent.
To produce a support ticket, from the Welcome to e-DiagTools Menu:
1. Start e-DiagTools and select Run e-DiagTools for IPF from the main menu.
2. Select 2—Run e-DiagTools Basic System Test (BST) to run the basic diagnostics on your
system, if you have not already done so.
e-DiagTools scans your system. The configuration description displays on the screen when
the configuration detection phase is complete.
3. Select 2—Continue test to run the rest of the basic diagnostics test. The results will display
on the screen. For example:
**********************************************
e-DiagTools for IPF rev. A.01.39 (c) Hewlett-Packard Company, 2002
Test Results
Tests passed. No errors found.
If you still experience problems with your system, try the following:
1. Power off and restart your system.
2. Update the system's firmware.
3. Back up your data and contact your HP Support Agent for more advice.
1-Help 2-Advanced 3-Exit 4-Support Ticket
94 Troubleshooting