Operations Guide, Fourth Edition - HP Integrity rx1620

1. Insert the CD into the DVD drive and reset system power, the system should come up to
the boot manager.
2. If the boot manager is already configured, and the DVD drive is configured as one of the
boot devices, you move the cursor to the line which shows the DVD drive, and press Enter.
The CD then will boot to the Launch Menu.
3. Select Run the Off-line Diagnostic Environment (ODE) from the launch menu.
NOTE: If you are unable to boot from your DVD drive, restart your system and check the
boot options from the Boot Options Maintenance Menu to ensure that your system is
configured to boot from the DVD drive.
For further information, see http://docs.hp.com/hpux/diag under the section titled “Offline
Diagnostics.” This site includes links to a FAQ, a conceptual overview, and a quick reference
guide to ODE. Also see the section titled “Diagnostics (Support Tools) General,” especially
the Support Plus: Diagnostics User's Guide. “Using the SupportPlus Media to Run Offline
Diagnostics” is useful for more information on what ODE is, and how to run it.
NOTE: Ignore references to the SupportPlus Media in the Support Plus: Diagnostics User's
Guide, Chapter 3: they do not apply to the hp Integrity rx1620 Server system. However, the
conceptual and procedural information still applies to IPF systems. Any discrepancies have
been noted and explained in the Support Plus: Diagnostics User's Guide, and elsewhere, as
appropriate.
Using Offline Diagnostic Tools
There are three offline Diagnostic tools you can use to troubleshoot your hp Integrity rx1620
Server:
• E-DiagTools-available on the IPF Offline Diagnostics and Utilities CD and the HP Service
partition.
NOTE: For machines using HP-UX the HP service partition is not available and the IPF
Offline Diagnostics and Utilities CD must be used.
• Offline Diagnostic environment (ODE)—available on theIPF Offline Diagnostics and Utilities
CD.
• Management Processor (MP) card event logs-available by logging on to the management
processor interface.
E-DiagTools
E-DiagTools is used to evaluate the hardware problems of your HP Server. To access E-DiagTools,
perform the following:
1. Power on your HP Server and insert the IPF Offline Diagnostics and Utilities CD into the
DVD-ROM tray.
2. Do not permit the server to boot into an Operating System and at the EFI Boot Manager,
select EFI Shell.
3. Determine the file system that represents the CD and enter the appropriate command to
access the CD.
4. After accessing the CD diagnostic menu, launch “e-DiagTools for IPF” and run the Basic
and Advanced tests according to the menus.
96 Troubleshooting