Operations Guide, Fourth Edition - HP Integrity rx1620

Offline Diagnostic Environment (ODE)
ODE is used to evaluate specific hardware components via a Command Line Interface. To access
ODE, perform the following:
1. Power on your HP Server and insert the IPF Offline Diagnostics and Utilities CD into the
DVD-ROM tray.
2. Do not permit the server to boot into an Operating System and at the EFI Boot Manager,
select EFI Shell.
3. Determine the file system that represents the CD and enter the appropriate command to
access the CD.
4. After accessing the CD diagnostic menu, launch ODE.
Recommended Cleaning Procedures
Suggested cleaning procedures for the hp Integrity rx1620 Server are provided in the following
table. Be sure to turn off power to the server when cleaning it.
Table 4-26 Cleaning
ProcedureTime FrameComponent
Dust with damp, lint-free cloth.RegularlyKeyboard
Use “HP Video Screen Cleaning Solution” found in 92193M
Master Clean Kit.
RegularlyMonitor screen
Refer to the mouse's manual for mouse maintenance
procedures.
RegularlyMouse
Check functions of cooling fans and clean the intake openings
on the chassis of dust, lint, and other obstructions to airflow.
6 MonthsCooling fans and grilles
CAUTION: DO NOT use petroleum-based cleaners (such as lighter fluid) or cleaners containing
benzene, trichlorethylene, ammonia, dilute ammonia, or acetone. These chemicals could damage
all plastic and painted surfaces.
Where to Get Help
HP customer care will help you solve server problems and, if necessary, initiate appropriate
serviceprocedures.
Support is available on the web and by phone.
For information on contacting the HP IT Resource Center (ITRC) near you, go to http://
www.itrc.hp.com.
Information to Collect Before you Contact Support
Before you contact HP support, you should:
1. Check the previous sections of this chapter and attempt to solve the problem.
• Note failure symptoms and error indications (LEDs and messages).
• Try to determine precisely what did or did not happen.
2. Collect the following information:
• The model number of your server (rx1620).
• The product number of your server. This can be found on the identification label, which
is found at the front of the unit. (Typically A6837B A6838B, and so on.)
• The serial number of your server. This can be found on the identification label.
Recommended Cleaning Procedures 97