Operations Guide, Fourth Edition - HP Integrity rx1620

3. Be familiar with your system configuration.
• Are you using the LAN, RS232, or web interface to monitor the server?
• How many processors, DIMMs, and PCI cards have been installed?
• What versions of processor, memory, and PCI cards are used and where are they
installed?
• What accessories are installed?
4. Determine the following
• Which firmware versions are in use?
• When did the problem start?
• Have recent changes been made to the system?
• Which OS and version is in use?
Online Support
To contact HP Customer Support online, refer to the Worldwide Limited Warranty and Technical
Support Guide or visit us at http://www.hp.com/go/bizsupport. On our web page, enter the
server model number (rx1620) and search the field.
The following information is available on this web site:
• Software and firmware updates
• The latest drivers and utilities
• Additional documentation
Phone Support
To contact HP customer support by phone, go to the HP IT Resource Center (ITRC) near you, at
http://www.itrc.hp.com. Local phone numbers are listed in your native language for help.
98 Troubleshooting