hp workstations zx6000, hp server rx2600 - operation and maintenance guide

Troubleshooting

Running HP’s e-DiagTools

Chapter 4

146

Running HP’s e-DiagTools

This section includes information on e-DiagTools hardware diagnostics for the zx6000

and rx2600 systems.

More detailed troubleshooting information can be found at this URL:

http://www.hp.com/go/workstationsupport/

HP e-DiagTools Hardware Diagnostics

Your system came with a CD containing HP e-DiagTools hardware diagnostic utilities.

These tools may be used to diagnose hardware-related problems on your HP system.

NOTE Run e-DiagTools before contacting HP for Warranty service. This is to obtain information

that will be requested by a Support Agent.

With this utility you can:

• Check the hardware conﬁguration and verify that it is functioning correctly.

• Test individual hardware components.

• Diagnose hardware-related problems.

• Obtain a complete hardware conﬁguration.

• Provide precise information to an HP support agent so he/she can solve problems

quickly and effectively.

Starting HP e-DiagTools

1. Make sure your system model matches the optical drive (the optical drive is locked to

a speciﬁc system model).

2. Insert the HP Drivers and Diagnostics CD in the optical drive.

3. Restart the system.

4. Select the optical drive boot option from the EFI startup menu.

NOTE If you are unable to boot from your optical drive, restart your system and check the

boot options from the Boot Options Maintenance Menu to ensure that your system is

conﬁgured to boot from the optical drive.

5. Press F2 [Continue] at the e-DiagTools introductory screen to access the Main Menu.