hp workstations zx6000, hp server rx2600 - operation and maintenance guide

Troubleshooting

Running HP’s e-DiagTools

Chapter 4

147

Running HP e-Diagtools and Producing a Support Ticket

To produce a complete record of your system’s conﬁguration and test results, you will

need to create a Support Ticket. This is a simple text ﬁle that contains essential

information and is designed to assist your local or HP Support Agent.

To produce a Support Ticket, from the e-DiagTools Main Menu:

1. Select 2 - Run e-Diagtools to run the diagnostics on your system if you have not

already done so.

2. Select 4 - Support Ticket to create the ticket.

• To save the Support Ticket, press 4.

• To view the Support Ticket, click the button at the bottom of the screen.

• To exit the Support Ticket tool, press 3.

For more information about the e-DiagTools utility, refer to the zx2000 Technical

Reference Guide, available on the HP web site at:

http://www.hp.com/go/workstationsupport/