HP Integrity rx2600 Server and HP zx6000 Workstation Operations and Maintenance Guide Document Part Number: 5991-5988 August 2007
© 2007 Hewlett-Packard Company, L.P. Legal Notices The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Printed in U.S.A.
Contents About this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 New and Changed Information in This Edition . . . . . . . . . . . . . . . . . . . . . . . . 9 Publishing History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and Replacing Hot-Swappable and Hot-Pluggable Devices. . . . . 71 System Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Removing and Replacing Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . 73 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Removing and Replacing Internal Components. . . . . . . . . . . . . . . . . . . . . . . 76 Airflow Guides . . . . . . . . . . . .
Contents Supported Graphics Cards for Servers With no iLO MP Card . . . . . . . Selecting a Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mass Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supported Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supported Optical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Integrity rx2600 server and HP workstation zx6000 Operation and Maintenance Guide
Figures Front Panel, Pedestal Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front Panel, Rack-mounted Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rear Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Password Reset Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the PCI/AGP backplane (rx2600 shown) . . . . . . . . . . . . . . . . . . . . . . . . . 87 Disconnecting the Optical Drive IDE Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Releasing the Optical Drive Retaining Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Removing the Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Replacing the Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . .
About this Document This document provides information on the HP Integrity rx2600 Server and the HP zx6000 Workstation. It also describes how to troubleshoot and diagnose server problems, and how to remove and replace server components. The document printing date and part number indicate the document’s current edition. The printing date changes when a new edition is printed. Minor changes may be made at reprint without changing the printing date.
Document Manufacturing Part Number 5969-3163 Operating Systems Supported Supported Product Versions Publication Date Red Hat® Linux® Advanced Workstation HP Integrity rx2600 September 2003 2.1 for the Itanium® Processor HP Workstation zx6000 HP-UX 11i v2 Microsoft® Windows® 5991-5988 ■ XP 64-Bit Edition Version 2003 (zx6000 workstation) ■ Server 2003, Enterprise Edition (Integrity rx2600 server) August 2007 Red Hat Linux Advanced Workstation 2.
Typographic Conventions This document uses the following conventions: WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: A note highlights useful information such as restrictions, recommendations, or important details about HP product features.
■ HP-UX 11i System Administration Handbook http://www.hp.com/hpbooks/prentice/ptr_0130600814.html ■ HP-UX Virtual Partitions http://www.hp.com/hpbooks/prentice/ptr_0130352128.html HP Books are available worldwide through bookstores, online booksellers, and office and computer stores. HP Encourages Your Comments HP encourages your comments concerning this document. We are truly committed to providing documentation that meets your needs. Send comments to: netinfo_feedback@cup.hp.
1 Overview This manual provides information for the HP Integrity rx2600 server and the HP workstation zx6000. It contains an overview of system specifications, instructions for removing and replacing system components, information on configuring the server using the included tools and interfaces, and basic troubleshooting information. The HP Integrity rx2600 is a 2U, 2P/2C server, that supports Intel Itanium 2 processors (low voltage), ranging from 1.0 GHz w/ 1.5 MB cache to 1.
Overview Server Features The rx2600 and zx6000 are available in many configurations. The table below provides an overview of the server features. ■ For a complete and current list of supported parts, components, and accessories, see: http://partsurfer.hp.com ■ For information on the specific server features and components on servers with the following: ❏ Firmware revision 1.9 or lower, use the EFI info command. ❏ Firmware revision 2.0 or higher, see “Advanced System Configuration Menu” (page 38).
Overview Feature Description Optical drives One open bay for 8x slimline DVD or CD-RW/DVD SCSI controller Two Ultra 320 SCSI channels One external SCSI port (rear panel): • 68-pin standard, high density SCSI connector • Must use cables designated as U320-capable with U320 devices • 12 m maximum bus length • SCSI ID: • May not use SCSI ID 2 when a drive is installed in internal bay 2 • May use SCSI ID 2 for the external port if there is no drive in bay 2 • Termination: • Must be terminated if there are
Overview Feature Description iLO Management 25-pin serial connector (with console/remote/USP extensions; requires Processor (iLO MP) breakout cable) card 10/100 BT Management LAN (standard on the 15-pin VGA connector rx2600 server; • The graphics display port functionality on the iLO MP Card is not optional on the supported on zx6000 workstations with an AGP graphics card installed; zx6000 all other HP iLO MP Card functionality is supported workstation) Rear connectors (labeled) Four USB connectors: • H
Overview Power Specifications Power specifications are based on servers with one or two power supplies installed. Peak (15 sec.) Max. per PCI-X Slots 64-bit, 133MHz Max. for AGP Slot Standard Connector N/A N/A Parameter Total Rating Input voltage 100-127 VAC Input frequency 50 to 60 Hz N/A N/A N/A Maximum input current1 7.2A N/A N/A N/A Maximum output power2 600W N/A 85W total for PCI slots and AGP slot Max current at +12V 49A N/A 0.5A 4.8A Max current at -12V 0.35A N/A 0.
Overview All information in this section is based on primary power consumptions with one power supply installed. Additional Component Power Consumption 130W • Processor • SCSI hard disk drive (with I/O access) 23W 16W • SCSI hard disk (idle) • PCI card • AGP card 443.6 Btu/h 78.4 Btu/h 54.5 Btu/h 10W to 25W 34.12 Btu/h to 85.30 Btu/h 70W 238.4 Btu/h Environmental Specifications Operating temperature and humidity ranges may vary depending on the installed mass storage devices.
Overview Front Panel The front panel on the rx2600 and zx6000 has the following features: ■ Power LED is green when the power is on, or the power button is pushed in. If the power is on and the button is pushed in, the light stays on even after the server is powered off. When the button is released, the green light turns off. ■ Power Butter turns the server power on and off. ■ LAN LED indicates communication over the Gigabit or Management LAN.
Overview Rear Panel The rear panel on the rx2600 and zx6000 has the following features: ■ Connectors are shaped to go in only one way to prevent improper cable attachment. ■ Ports are labeled for easy identification. ■ iLO MP ports are positioned above (rack-mount) or to the right of (pedestal) standard connectors (optional on zx6000 workstation).
2 System Configuration This chapter describes the utilities that are part of the server. This chapter addresses the following topics: ■ “Extensible Firmware Interface” (page 21) ■ “iLO Management Processor” (page 41) ■ “Baseboard Management Controller” (page 53) ■ “Firmware Upgrades” (page 60) Extensible Firmware Interface The Extensible Firmware Interface (EFI) is an interface between the operating systems and the system firmware.
System Configuration Please select a boot option [your OS] EFI Shell [Built-in] Boot option maintenance menu Security/Password Menu Use up and down arrows to change option(s). Use Enter to select an option. NOTE: The server pauses for seven seconds to enable you to change the boot option before booting to the default OS. To change the pause duration, select Set Auto Boot TimeOut from the Boot Options Maintenance Menu.
System Configuration fs0: Acpi(HWP0002,100)/Pci(1|0)/Scsi(Pun0,Lun0)/HD(Part1,Sig00112233) blk0: Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master) blk1: Acpi(HWP0002,100)/Pci(1|0)/Scsi(Pun0,Lun0) 3. The EFI shell first searches for an optional script file named startup.nsh. ❏ If this file is found, it is run automatically. ❏ After the script runs, the shell waits for commands to be entered at the command prompt. NOTE: If startup.
System Configuration Arguments Some commands require additional arguments to further define their action. For example, to display information about the system memory, you must enter the command name, plus the desired category of information to display: fs0:\> info mem Rules Follow these rules to ensure the commands run correctly. # Denotes a comment. All text from the # symbol to the end of the line is ignored. > Denotes an output redirect.
System Configuration de-referencing of that variable. Double quotation marks (“”) denote strings. Single quotation marks are not treated specially by the shell in any way. Empty strings are treated as valid command line arguments. space Used to format batch scripts to separate command names, parameters and so forth. newline Used to format batch scripts. Each line represents a new command. Command Descriptions The following sections provide brief descriptions of the EFI commands.
System Configuration Configuration Commands Configuration commands enable you to change and retrieve system information.
System Configuration Memory Commands Memory commands enable you to manage memory. default Reset all NVM values to system defaults dmpstore Display all NVRAM variables dmem Display the contents of memory memmap Display the memory map mm Display or modify memory, memory-mapped IO and PCI settings pdt View or clear the Page Deallocation Table (PDT) Shell Commands Shell commands enable you to navigate and customize your shell.
System Configuration for/endfor Run commands for each item in a set of items goto Make batch file execution jump to another location if/endif Run commands in specified conditions pause Print a message and suspends for keyboard input stall Stalls the processor for the specified time in microseconds EFI Scripts The EFI scripting language enables you to create executable shell scripts. You can place a set of EFI commands in the shell script and run the script as often as needed.
System Configuration To run a shell script: 1. Enter the name of the command at the EFI shell prompt. For example: fs0:\> mytest.nsh 2. Press Enter. Positional Arguments Up to nine positional arguments are supported for batch scripts. Positional argument substitution is performed before the execution of each line in the script file. Positional arguments are denoted by %n, where n is a digit between 0 and 9. By convention, %0 is the name of the script file currently being run.
System Configuration Error Handling in Scripts By default, if an error is encountered during the execution of a command in a batch script, the script will continue to run. The lasterror shell variable enables batch scripts to test the results of the most recently run command using the if command. This variable is not an environment variable, but is a special variable maintained by the shell for the lifetime of that instance of the shell. Comments in Script Files Comments can be embedded in batch scripts.
System Configuration Integrity rx2600 server slots Slot Path Description 1 PCI Acpi(HWP0002,400)/pci(1|0) Slot 1:0/4 2 PCI Acpi(HWP0002,300)/pci(1|0) Slot 2:0/3 3 PCI Acpi(HWP0002,200)/pci(1|0) Slot 3:0/2 4 PCI Acpi(HWP0002,600)/pci(1|0) Slot 4:0/5 zx6000 workstation slots Slot Path Description 1 AGP Acpi(HWP0003,400)/pci(0|0) Slot 1:0/4 (upper rack slot) 2 PCI Acpi(HWP0002,300)/pci(1|0) Slot 2:0/3 3 PCI Acpi(HWP0002,200)/pci(1|0) Slot 3:0/2 4 PCI Acpi(HWP0002,600)/pci(1|0) Slo
System Configuration Exit In this example: ■ NO VOLUME LABEL is a hard drive. When you format a hard drive, the EFI tools provide an option to LABEL the disk. In this example, the volume was not labelled. ■ CD_FORMAT is the label created for the disk currently inside the DVD drive. ■ Removable Media Boot enables you to boot from a removable media drive (CD/DVD ■ The two Load Files are the EFI shell and the LAN. drive).
System Configuration Delete Boot Option(s) Use this option to remove boot options from the EFI boot menu. NOTE: This does not delete any files, applications or drivers from the server. This option displays a list of boot options that are configured on the server. The names match the options on the main Boot Manager menu (above). If you remove a drive from the server, you must manually delete it from the boot options list.
System Configuration This option displays the file systems that are on the server and lets you browse these file systems for applications or drivers that are executable. Executable files end with the .efi extension. You can also select remote boot (LAN) options that have been configured on your network. To restore the default boot next setting, select Reset BootNext Setting. For example: Manage BootNext setting.
System Configuration Select Active Console Output Devices Use this option to define the devices that display output from the server console. This list normally includes the VGA monitor and a serial console port for directing output to a terminal emulation package. NOTE: If you install a modem in the server, make sure you disable the modem serial console port in both the Active Console Input and Active Console Output device lists.
System Configuration To select the following: Choose the following: Serial Console Port A/Serial 1 Acpi(PNP0501,0)/Uart(9600 N81)/VenMsg(Vt100+) iLO MP Serial Console Acpi(HWP0002,700)/Pci(1|1)/Uart(9600 N81)/VenMsg(Vt100+) iLO MP VGA Port Acpi(HWP0002,700)/Pci(2|0) AGP Graphics Port Acpi(HWP0003,0)/Pci(0|0) ■ Each option is identified with an EFI device path. Not all options are available, depending on the configuration of the system and the options purchased.
System Configuration Active Input Device. Hotplug USB keyboard. (Deselection feature disabled). * indicates a currently selected device. ■ On server with firmware version 2.0 or higher, the USB keyboard option is always active and cannot be deselected or disabled. ■ Each option is identified with an EFI device path. Not all options are available, depending on the configuration of the system and the options purchased. Device paths may differ slightly on different product models.
System Configuration Security/Password Menu You can set administrator and user passwords to provide different levels of access to the system firmware: ■ The Administrator can access and change all settings in the EFI Boot Manager program and can run the EFI shell. ■ The User can access basic functions in the EFI Boot Manager. NOTE: These are not OS passwords. These passwords limit access to the firmware interface only. For information on setting OS passwords, see your OS user guide.
System Configuration ■ Memory Information ---- DIMM A ----- ---- DIMM B ----DIMM Current DIMM Current --- ------ ---------- ------ ---------0 256MB Active 256MB Active 1 256MB Active 256MB Active Active Memory : 1024 MB Installed Memory : 1024 MB ■ Bootable Devices Information Order Media Type Path ----- ---------- --------------------------------------1 HARDDRIVE Acpi(HWP0002,500)/Pci(2|0)/Ata(Primary... 2 CDROM Acpi(HWP0002,500)/Pci(2|0)/Ata(Secondary...
System Configuration EFI Intel Drop Revision: 14.61 EFI Build Revision: 1.22 POSSE Revision: 0.10 ACPI Revision: 7.00 BMC Revision 1.50 IPMI Revision: 1.00 SMBIOS Revision: 2.3.2a Management Processor Revision: ■ Warning and Stop Boot Information Blank unless system faults have been identified. See Chapter 4, “Troubleshooting.
System Configuration 7 8 Password Reset Jumper c. Plug in the ac power cord and wait for the BMC heartbeat LED on the system board to start blinking green. This should take about five seconds from the time you plug in the power cord. d. Unplug the ac power cord again. e. Remove the jumper. f. Plug in the power cord. g. Boot the server. The passwords have been cleared. Follow the instructions above to set new server passwords. h.
System Configuration iLO MP Card I/O The iLO MP card contains a processor and I/O hardware that act as an autonomous embedded device for controlling the server console, reset, and power management functions. NOTE: This section assumes that the iLO MP card is installed in the server. To determine if the card is installed, look at the back panel of the server. You will see a 25-pin serial console port if the iLO MP card is installed. Two major functions of the iLO MP card are remote and local manageability.
System Configuration ■ PCI interface. The PCI interface connects the PCI bus with the iLO MP. This interface emulates three 16550-style UARTs and part of the iLO MP card. ■ I2C bus. The I2C bus of the iLO MP provides communication with the BMC. ■ Service LAN. Network access is provided by a 10/100 BT LAN connection on a RJ-45 connector and its associated LEDs, which are located on the iLO MP card. An I2C 8K serial EEPROM supports MAC address storage.
System Configuration 4. Plug in the server. Do not power on the server. Wait for the iLO MP login to display on the terminal screen. Accessing the iLO MP Using the iLO MP LAN Port If you have not already configured your iLO MP LAN port, do so now: 1. Using a telnet client, log on to the system with the hostname provided by your network administrator. NOTE: All IP addresses and hostnames should be provided by your network administrator. For example: C:\> telnet MP_Hostname 2.
System Configuration ❏ Subnet, Gateway ❏ Web Console Port Number ❏ LAN hardware configuration (optional) The Link State controls the speed at which the iLO MP card communicates with the network. ◆ Select auto-negotiate to enable the server to make the fastest possible connection. The iLO MP card also negotiates to half or full duplex. This is the default, recommended in most cases.
System Configuration 6. Close your terminal emulation program. You can now telnet to this server from another remote server. Accessing the iLO MP Using a Modem NOTE: To enable or disable the modem port, or give switch modem control between the iLO MP and the OS, do the following: ■ iLO MP firmware E.02.10: use the ER command ■ iLO MP firmware E.02.20 or higher: use the SA command To enter iLO MP command mode using a modem, follow these steps: 1.
System Configuration MP login: NOTE: To switch between the iLO MP card and EFI console with iLO MP firmware E.02.20 or higher, do the following: ■ If you are at the EFI console, press Ctrl-B to access the iLO MP login screen. ■ If you are at the iLO MP command prompt, run the CO command to enter EFI console mode. 2. Log in. The login options depend on your iLO MP firmware revision: ❏ iLO MP firmware E.02.10: there are no default iLO MP users.
System Configuration (c) Copyright Hewlett-Packard Company 1999-2002. All Rights Reserved. MP Host Name: iaslhpfc Revision E.02.11 ************************************************************** MP ACCESS IS NOT SECURE Default MP users are currently configured and remote access is enabled.
System Configuration Q : Quit help ==== MP HELP: Enter a command name for syntax and options for that command. Running Commands from Menus To run commands from the iLO MP menus, follow these steps: 1. Enter the letter designating the command on the menu and press Enter. 2. To complete the command, follow the prompts on the screen.
System Configuration ❏ run it from a command-menu interface, or ❏ review the command line help for that command One example of a multilevel command is the CA serial-port configuration command: MP:CM> ca This command allows you to modify the local and remote modem serial port configurations. Note that terminal type is set simultaneously for all ports.
System Configuration Command Description SE OS Session (local/remote ports only) SL Show Event Logs HE MP Help Menu X Exit MP Interface Command Categories There are six categories of iLO MP commands: ■ ST — Status commands ■ SC — Server control commands ■ C — General iLO MP configuration commands ■ P — iLO MP port configuration commands ■ Cx — Connections commands The commands in these categories are described in the following sections.
System Configuration Command Description RS System reset from RST signal TC Transfer of control; system reset through INIT signal General iLO MP Configuration Commands General configuration commands enable you to perform general configuration tasks, such as configuring automatic system restart and setting the default configuration.
System Configuration Connections Commands Connections commands provide a means for examining and making connections or changing modes. Command Description DI Disconnect remote or LAN connection TE Send message to other user WHO Display a list of connected users43 Baseboard Management Controller This section explains the Base Management Controller (BMC) command-line interface.
System Configuration 7. The BMC prompt displays. If you entered the admin password, you have full access. If you entered the user password, you have restricted access. Admin Session Initiated cli> or User Session Initiated cli> Using the BMC Command Line Interface (CLI) The BMC supports the industry-standard Intelligent Platform Management Interface specification (IPMI 1.0 with Extensions). This specification describes the management features that are built into the system board.
System Configuration Simple Commands Simple IPMI commands enable you to control the BMC interface, view logs, get help, and change your password. To run simple BMC commands, follow these steps: 1. Enter the command followed by any required options. (The table below describes the simple commands.) 2. Press Enter. 3. If prompted for additional information, enter the information and press Enter. For example: cli> c Type the new password> **** Retype the new password> **** New password confirmed.
System Configuration All IPMI commands require a sequence of hex codes used as parameters. Each command may include some or all of the following parameters: ■ Network Function and Lun (NetFnLun). The NetFn parameter identifies the message category. The LUN value is always 0. ■ Command. The messages specified in this document contain a one-byte command field. Commands within each category are unique. Command values can range from 00h through FDh.
System Configuration Bits Byte 7-2 1-0 Cmd = 0x04 0x04 Checksum = 0x08 0x08 Long Format IPMI Response Data Structure Example Bits Byte 7-2 1-0 rqSWID = 0xF0 NetFn = 0x07 0xF0 rsLUN = 0x00 0x1C Checksum = 0xF4 0xF4 rsSA = 0x20 0x20 rqSeq = 0x01 rsLUN = 0x00 0x04 Cmd = 0x04 0x04 Data byte 1 = 0x00 (completion code) 0x00 Data byte 2 = 0x55 (result = no error) 0x55 Data byte 3 = 0x00 (details) 0x00 Checksum = 0x83 0x83 The BMC supports the version 1.
System Configuration Command Description 0Fh Get power-on hours (POH) counter 06h Set power restore policy Sensor/Event Commands Command Description 01h Get event receiver 02h Platform event (a.k.a.
System Configuration Command Description BMC Watchdog Timer Commands 22h Reset watchdog timer 24h Set watchdog timer 25h Get watchdog timer Storage Commands Command Description SEL Commands 40h Get SEL info 41h Get SEL allocation info 42h Reserve SEL 43h Get SEL entry 44h Add SEL entry 47h Clear SEL 48h Get SEL time 49h Set SEL time SDR Repository Commands 20h Get SDR repository info 21h Get SDR repository allocation info 22h Reserve SDR repository 23h Get SDR 28h Get SDR
System Configuration Firmware Upgrades To ensure you have the latest version of the firmware running on the server, download the latest version of the firmware from the Web, and create a CD to install the firmware on the server. You can update firmware by using the HP Firmware Manager (HP FM). HP FM is a set of tools for updating firmware on an HP Integrity system. HP FM is packaged with the firmware and distributed through the web. HP FM provides two methods of updating firmware.
3 Removing and Replacing Components This chapter addresses the following topics: ■ “Location of Internal Components and Connectors” (page 61) ■ “Remove or Replace Prerequisites” (page 64) ■ “Server Covers and Bezel” (page 65) ■ “Removing and Replacing Hot-Swappable and Hot-Pluggable Devices” (page 71) ■ “Removing and Replacing Internal Components” (page 76) Location of Internal Components and Connectors 15 1 14 13 2 12 3 11 10 4 9 5 8 7 6 HP Integrity rx2600 server and HP workstation
Removing and Replacing Components Internal Physical Layout (front of server at bottom of photo) 1 Power receptacles (PWR1 left, PWR2 right) 9 Hard disk lock 2 HP zx1 memory and I/O controller 10 Memory fan(s) 3 Airflow guide 11 PCI fan 4 System fans (1A right, 1B left) 12 Intrusion switch 5 Slimline optical drive 13 Memory slots 6 Power supplies (PSU1 center, PSU2 under optical drive) 14 PCI/AGP cage 7 Status panel board 15 iLO MP card (optional) 8 Hot-swappable hard drives (up to 3) 62 HP
Removing and Replacing Components 23 22 1 2 21 20 19 3 18 4 5 17 6 7 16 15 14 13 12 11 10 9 8 System Board Connectors and Slots (front of server at bottom of photo) 1 External SCSI connector 13 Status panel connector 2 SCSI connectors A & B 14 Control and standby power connector 3 Processor power Pod(s) 15 SCSI backplane power connector 4 CPU1 (empty socket) 16 PCI/Memory fan cable connector 5 CPU0 (processor under Turbo Fan) 17 PCI/AGP backplane connector 6 Turbo fan power connec
Removing and Replacing Components 11 HP zx1Memory and I/O Controller (under heatsink) 23 LAN Connectors (2) 12 Memory Slots Remove or Replace Prerequisites Before you remove or replace parts, you must do the following: ■ Read the power and EMI warning and note below. ■ Gather your tools. ■ Follow electrostatic discharge (ESD) precautions. Read the Power and EMI Warning and Note WARNING: For most of the installation and removal procedures in this chapter, you must: 1. Power off the server. 2.
Removing and Replacing Components Follow Electrostatic Discharge (ESD) Precautions To prevent damage to the server, observe all of the following ESD precautions while performing the server parts removal or replacement procedures: ■ Work on a static-free mat. ■ Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your body to the ground.
Removing and Replacing Components Removing the Left-side Cover 3. Remove the top cover: a. Turn the top cover lock keyswitch is in the unlocked position. b. Rotate the blue release handle to release the latch. c. Slide the cover toward the back of the chassis and lift the cover off. Removing the Top Cover CAUTION: The zx6000 and rx2600 servers depend on the access panels for proper cooling of internal components. Operating the server with the side cover removed can cause the server to quickly overheat.
Removing and Replacing Components 1. Replace the top cover: a. Align the front edge of the top cover with the alignment mark on the optical drive bay. Top Cover Alignment Mark b. Place the top cover on the chassis and slide it toward the front of the server until the blue release lever snaps in place. Replacing the Top Cover To replace the side cover, follow these steps: 2. Replace the side cover: a. Align the side cover mounting holes with the matching tabs on the server chassis. b.
Removing and Replacing Components Removing the Front Bezel You must remove the front bezel from the chassis to upgrade, remove, or replace the power supplies or the optical drive. To remove the front bezel, follow these steps: 1. Firmly grasp the finger grip at the top of the bezel and pull forward until the bezel snaps open. 2. Lift the bezel off of the chassis. Replacing the Front Bezel To replace the front bezel, follow these steps: 1.
Removing and Replacing Components Releasing the Rack Latches 3. Slide the server out of the rack until the guide-rail release clips are visible. Guide-rail Release Clips 4. Ensure the top cover lock keyswitch is in the unlocked position. 5. Rotate the blue release lever toward the back of the server and slide the top cover toward the back of the server. 6. Lift the top cover off the server chassis.
Removing and Replacing Components To replace the top cover, follow these steps: 1. Align the front edge of the top cover with the alignment mark on the optical drive bay. Top Cover Alignment Mark 2. Grasp the blue release lever and slide the top cover toward the front of the server until the lever snaps into place. Replacing the Top Cover 3. Slide the server into the rack enclosure and reconnect the power cables.
Removing and Replacing Components 3. 1 2 Align the Front Bezel Removing and Replacing Hot-Swappable and Hot-Pluggable Devices The rx2600 and zx6000 have hard disk drives that are hot-pluggable and power supplies and fans that are hot-swappable. This section explains how to swap the following devices while the server is running: ■ System fans ■ Power supplies ■ Hard drives System Fans There are four system fans that keep the server cool when it is running. The system fans are hot-swappable.
Removing and Replacing Components 1A 1B 2 3 Removing System Fans b. To remove fan 1A, 1B, or 2 from a zx6000 pedestal-mount server: ◆ Unplug the fan power connector. ◆ Remove the fan from the server. Removing Fans 1A, 1B, or 2 from a Pedestal-Mount Server Replacing a System Fan CAUTION: Replace the top cover within four minutes to prevent damage to the server components. To replace a system fan, follow these steps: 1. Grasp the replacement fan module and insert it into its fan socket. 2.
Removing and Replacing Components Removing and Replacing Power Supplies WARNING: Avoid electrical shocks. To avoid electrical shock, do not open the power supplies. There are no user-serviceable parts inside. To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit. Refer to the label on the DVD for power requirements and wavelength.
Removing and Replacing Components Removing the Power Supply from the Server Replacing a Power Supply To replace a power supply, follow these steps 1. Remove the front bezel from the server and remove the defective power supply if you have not already done so. 2. Open the power supply release lever and slide the power supply into place. Sliding the Power Supply into Place 3. Push in on the power supply release lever to lock the retaining clip in place. 4. Replace the front bezel.
Removing and Replacing Components ■ The hot-plug process enables you to replace a defective disk drive in a high-availability server while it is running. CAUTION: The disk drives in the zx6000 and rx2600 are not hot-swappable; they are merely hot-pluggable. A manual software procedure must be done in order to safely remove or insert disk drives while the server is running.
Removing and Replacing Components Removing the Hard Disk Drive Replacing a Hard Drive To replace a hard drive, follow these steps 1. If the server is powered on and the OS is running, prepare the OS to have the disk drive removed. See your OS documentation for instructions on preparing the OS for removing and inserting hard drives. 2. Insert the hard disk drive into the drive bay from which you removed the drive and push inward on the release lever until the drive no longer slides forward.
Removing and Replacing Components You must remove the memory airflow guide for the following reasons: ❏ if it is damaged to the point that airflow across the memory cards is restricted ❏ to access memory modules and slots NOTE: Air flows through the server from front to back. 1 3 Server Airflow Guides 2 1 Memory Airflow Guide 2 Processor Airflow Guide 3 Processor Airflow Guide Front Half Removing the Memory Airflow Guide To remove the memory airflow guide, follow these steps 1.
Removing and Replacing Components Aligning the Memory Airflow Guide 2. Insert the memory airflow guide in the slots. Replacing the Memory Airflow Guide 3. Replace the covers and reconnect all of the power cables. Removing Processor Airflow Guide To remove a processor airflow guide, follow these steps 1. Power off the server, disconnect all power and external cables, and remove the server covers. 2. Remove the IDE and power cables from the processor airflow guide cable clips. 3.
Removing and Replacing Components Removing the Main Portion of the Processor Airflow Guide 4. Remove the front portion of the airflow guide: a. Remove system fans 1A and 1B. b. Rotate the clip clockwise to release the latch. Airflow Guide Release Latch and Post 5. Disconnect the power cable connected to the guide from the system board. Power Connector for Front Portion of Airflow Guide 6. Lift the front portion of the airflow guide out of the server.
Removing and Replacing Components Replacing the Processor Airflow Guide To replace the processor airflow guide, follow these steps 1. Replace the front portion of the airflow guide: a. Align the release latch of the front half of the airflow guide over the release latch post and snap it in place. b. Connect power connector on the front portion of the guide to the connector on the system board. c. Replace system fans 1A and 1B. 2. Replace the main portion of the airflow guide: a.
Removing and Replacing Components Removing Memory Modules To remove the memory modules, follow these steps: 1. Power off the server, disconnect power, LAN and telecommunications cables, and remove the covers. CAUTION: To ensure that memory modules are not damaged during removal or installation, power off the server and unplug the power cord from the ac power outlet. Wait until the LED on the back of the power supply turns off before removing memory. 2.
Removing and Replacing Components ❏ On Integrity rx2600 servers, it is acceptable to load a quad of 256 MB DIMMs in slots 0A, 0B, 1A and 1B, and a quad of 1 GB DIMMs in slots 2A, 2B, 3A and 3B. Front Loading Order Memory Cell 0 Memory Cell 1 Loading Order 1st DIMM 0B DIMM 1B 2nd 5th DIMM 4B DIMM 5B 6th 3rd DIMM 2B DIMM 3B 4th 1st DIMM 0A DIMM 1A 2nd 5th DIMM 4A DIMM 5A 6th 3rd DIMM 2A DIMM 3A 4th Back Memory Loading Order To install or replace a memory module: 1.
Removing and Replacing Components Removing an Accessory or Graphics Card CAUTION: Avoid Static Electricity. Static electricity can damage electronic components. Power off all equipment before installing an accessory card. Do not let your clothes touch an accessory card. To equalize the static electricity when replacing an accessory card, rest the accessory card bag on top of the server while you are removing the card from the bag. Handle the card as little as possible and with care.
Removing and Replacing Components Removing the PCI/AGP Cage Cover 4. Unscrew the bulkhead screw that holds the accessory card in place. NOTE: If you are removing an audio card, unplug the audio cable from the card. Removing the Bulkhead Screw 5. Grasp the bulkhead end of the card and the opposite edge and lift the card out of the slot. If you are not installing a new card in the same slot, install a blank in the slot.
Removing and Replacing Components a. Grasp the bulkhead end of the card and its opposite edge and insert the card into the slot. If you are replacing a card, put the new card into the same slot from which you removed the old card. b. Secure the card by attaching the screw that was used to hold the blank in place. 4. Attach the cover to the cage: a. Slide the retaining tabs on the fan end of the cover into the retaining slots and press the cover down on the accessory boards. b.
Removing and Replacing Components ❏ On servers with firmware version 2.0 or higher, check the configuration using the EFI System Configuration menu. NOTE: Ensure that the audio cable is properly installed by connecting headphones to the audio OUT jack on the audio card and playing audio media in the optical device. Removing and Replacing the PCI/AGP Backplane The backplane for the zx6000 includes one AGP card slot and three PCI card slots. The rx2600 server backplane is called the PCI/AGP backplane.
Removing and Replacing Components Replacing the PCI/AGP backplane (rx2600 shown) 3. Replace any accessory and graphics cards. Removing and Replacing an Optical Drive The server has one open bay for 8x slimline DVD or CD-RW/DVD. Removing an Optical Drive To remove an optical drive, follow these steps: 1. Power off the server, disconnect all power and external cables, and remove the server covers. 2. Disconnect the IDE cable from the back of the optical drive.
Removing and Replacing Components Removing the Optical Drive Replacing an Optical Drive To replace an optical drive, follow these steps: 1. Slide the optical drive into the drive bay until it stops sliding and the retaining clips on both sides of the optical drive snap into place. Grasp both sides of the drive without pressing in on the retaining clips and pull outward. If you can pull outward on the optical drive without it sliding out of its bay, the optical drive is securely in place.
Removing and Replacing Components ■ 10/100 BT Management LAN port ■ 15-pin VGA port ■ 25-pin serial port Removing the iLO MP Card To remove the iLO MP card, follow these steps: 1. Record the network settings from your iLO MP card before beginning this task. 2. Power off the server, disconnect all power and external cables and remove the covers. 3. Unscrew the two power connector mounting screws (1) and remove the power connector plate (2) from the back of the server.
Removing and Replacing Components Disconnecting the iLO MP Card Connector 6. Remove the iLO MP card from the server by grasping it by its edges. Removing the Card 7. Replace the iLO MP card blank, if available, on the chassis. This blank is used to fill the holes left by the LAN, 15-pin VGA and 25-pin serial connectors. a. Insert the blank retaining tab into the slot on the chassis.
Removing and Replacing Components b. Push the iLO MP card blank against the inside of the chassis and screw in the blank’s mounting screw on the external connector side of the server chassis. Securing the iLO MP Card Blank 8. Replace the covers and reconnect the power and external cables. Replacing the iLO MP Card To replace the iLO MP card, follow these steps: 1. Power off the server, disconnect all power and external cables and remove the server covers. 2.
Removing and Replacing Components Removing and Replacing the LED Status Panel The LED status panel card contains the server LEDs and the e-buzzer. CAUTION: Some system settings are saved to the LED status panel. If you are replacing both the LED status panel and the system board, they must be replaced one at a time to avoid loss of system settings. First replace one component, then power on the server and boot to the EFI prompt.
Removing and Replacing Components 4. Copy a valid UUID to the new status panel. To do this, during boot up press Y at this prompt: EFI version 1.10 [14.57] Build flags: EFI64 Running on Intel(R) Itanium Processor EFI 1.10 IA-64 FOUNDATION XPEAK 1.22 [Tue May 14 16:37:12 2003] - HP Secondary UUID is undefined Do you want to copy the valid UUID to the new board? (y/[n]) A message similar to this appears: EFI version 1.10 [14.57] Build flags: EFI64 Running on Intel(R) Itanium Processor EFI 1.
Removing and Replacing Components 1 2 Disconnect the Processor Power Pod 4. Remove the processor power pod from the server.
Removing and Replacing Components 5. Disconnect the power cable for the processor turbo fan. Disconnect the Power Cable for the Processor Turbo Fan 6. Unscrew the four heatsink captive screws using the special processor tool (HP Part Number A7231-67046). ❏ Slide the sequencing retainer plate toward the back of the server to open the hole in the edge of the turbo fan heatsink for insertion of the special processor tool into the processor locking mechanism.
Removing and Replacing Components 2 3 4 1 Unlocking the Processor Locking Mechanism with the Special Processor Tool 1 Insert special processor tool here 2 The special processor tool rotates this lock underneath the heat sink 3 Unlocked 4 Locked 8. Remove the turbo fan heatsink and processor from the server.
Removing and Replacing Components 1 2 1 2 Processor Locking Mechanism 1 Unlocked 2 Locked 4. Check to ensure that the processor pins are not bent. 5. Use the four locator posts on the heatsink and the turbo fan power cable to properly align the fan and processor assembly on the system board. The four locator posts will fit in locator holes on the system board processor mount.
Removing and Replacing Components Locking the Processor in Place 7. Slide the sequencing retainer plate toward the front of the server. Sliding Sequencer Retainer 8. Screw in the four heatsink captive screws. Screw in the Heatsink and Processor Screws 9. Connect the power cable for the processor turbo fan to its connector on the system board. 10. Slide the processor power pod on the system board metal mounting bracket so that the processor power pod connects to the processor.
Removing and Replacing Components Removing and Replacing the System Board CAUTION: Some system settings are saved to the LED status panel. If you are replacing both the LED status panel and the system board, they must be replaced one at a time to avoid loss of system settings. First replace one component, then power on the server and boot to the EFI prompt. After confirming that the first component has been replaced successfully, power off the server and replace the second component.
Removing and Replacing Components Six System Board Mounting Screws 5. Disconnect all cables that are connected to the system board. To help with re-assembly, make note of which cables were connected to which connector. NOTE: To access the three power cables near the PCI/AGP cage, you must lift up the connector bridge for the PCI/AGP cage fan. 6. Unscrew the system board mounting screw. A screw symbol is adjacent to the mounting screw.
Removing and Replacing Components 7. Remove the system board: a. Grasp the memory controller chip heatsink and the processor heatsink and slide the system board toward the front of the server. This releases the system board from its chassis standoffs. b. Lift up the processor side of the system board and slide it free of the PCI/AGP cage bay. Remove the System Board from the Server Replacing the System Board To replace the system board, follow these steps: 1. Remove the old system board. 2.
Removing and Replacing Components 3. Slide the system board back toward the rear of the server to secure the system board on its standoffs. Secure the System Board on its Standoffs 4. Screw in the system board mounting screw. 5. Connect all cables to their appropriate connectors on the system board. 6. Screw in the six rear backplane system board mounting screws. 7.
Removing and Replacing Components Removing and Replacing System Batteries Servers with an iLO MP card have two batteries. Servers that do not have an iLO MP card only have one battery. WARNING: There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn an old battery. Replace the battery with the same or equivalent type, as recommended by the manufacturer.
Removing and Replacing Components 3. Replace the server covers, reconnect all of the power and external cables and power on the server. Verify that the battery has been installed correctly: ❏ Run the time and date commands at the EFI shell prompt or, ❏ On servers with firmware version 2.0 or higher, adjust the time and date settings using the EFI System Configuration menu. You may need to reset the system time and date using the EFI time and date commands.
Removing and Replacing Components Removing the Power Supply Interface To remove the power supply interface module, follow these steps: 1. Power off the server, disconnect all power and external cables, and remove the server covers. 2. Remove the system board. 3. Lift the power cables out of their metal holding clips. Power Cables and Holding Clips 4. Unscrew the PSI mounting screw and remove the PSI module from the server.
Removing and Replacing Components Replacing the Power Supply Interface Module 2. Screw in the PSI module mounting screw (1) and secure the power cables behind the holding clips (2). 1 2 Securing the Power Supply Interface Module and Cables 3. Replace the system board. 4. Replace the server covers. 5. Reconnect all of the power and external cables. Hard Drive Backplane The hard drive backplane provides connectors for three hard disk drives.
+ Removing and Replacing Components 1 2 Disconnect the Fan and Backplane Power Cables 4. Disconnect the SCSI cables (1) and unscrew the backplane mounting screws (2). 2 1 Unscrewing the Backplane Mounting Screws 5. Remove the hard drive backplane by sliding it in the direction of the arrow (1) and pulling it outward from its standoff posts (2).
Removing and Replacing Components 1. Insert the hard drive backplane onto its four chassis standoffs and slide it to the left as you face it. This locks the hard drive backplane in place. 2. Screw in the two backplane mounting screws. 3. Connect the two SCSI cables. 4. Connect the backplane power cable. 5. Lower the fan power bridge until it snaps in place. 6. Replace the PCI/AGP cage in the server and secure it. 7. Replace the server covers, and reconnect all of the power and external cables.
4 Troubleshooting This chapter provides a preferred methodology (strategies and procedures) and tools for troubleshooting server error and fault conditions.
Troubleshooting Number of Beeps Component Description 1 Processor Processor absent or not correctly connected. Reseat or replace processor. 2 Power supply Power supply failure. Replace power supply. 3 Memory No memory, bad memory modules or incompatible memory module. Check memory module loading order. Reseat or replace memory modules. 4 Graphics card Graphics card problem. Reseat or replace the graphics card. 5 PCI card PCI card problem. Reseat or replace the PCI card.
Troubleshooting ■ ❏ One-three seconds. Server power turns off immediately. ❏ Three-five seconds. The e-buzzer repeats the last stored error. ❏ Five seconds or longer. Server power turns off immediately. When the server power is on and the OS is running: ❏ One-three seconds. Server power turns off through the ACPI signal to OS (Soft power-off). ❏ Three-five seconds. The e-buzzer repeats the last stored error. ❏ Five seconds or longer. Server power turns off immediately (Hard power-off).
Troubleshooting System LED State Blinking orange (1/sec.) Attention: • Alerts of levels 3-5 detected in the iLO MP logs. • The LED turns off once the event log is read. Blinking red (2/sec.) Fault: • System Alert 7 Detected. LED blinks until the problem is resolved and the server boots successfully or until it is manually turned off with the iLO MP dc command. • Fatal hardware error detected by BMC. LED blinks until problem is corrected.
Troubleshooting D F L J V ? Ctrl-B Dump the entire log for capture and analysis First entry Last entry Jump to entry number View mode configuration (text, keyword, hex) Display this Help menu Quit and return to the Main Menu 4. Select v, then t to change the display to text mode: Display Mode Configuration: H - Hex mode Current -> K - Keyword mode T - Text mode Enter new value, or [Q] to Quit: 5.
Troubleshooting Diagnostic LEDs The four diagnostic LEDs on the front bezel of the server are used for diagnosing the health of the server. See the SEL and FPL logs for specific information about the warning or failure indicated by the diagnostics LEDs. These LEDs warn of impending hardware failures and enable you to take preventive action, such as making a system backup or replacing a component before it fails. These diagnostic LEDs are labeled 1, 2, 3 and 4.
Troubleshooting LED1 LED2 LED3 LED4 Category e-buzzer Beeps Fan None Processor 1 BMC 7 Temperature None Power Supply 2 Unknown None Warnings The following tables provide additional information about each specific warning associated with the various possible LED lighting sequences when the system LED is orange. System LED LED1 LED2 LED3 LED4 Problem Solution Unknown Warnings Unknown warning View the SEL for additional information.
Troubleshooting System LED LED1 LED2 LED3 LED4 Problem Solution Bad SPD information View the SEL for (can't detect type) additional information. For further assistance, contact your HP Support Engineer. System Board Warnings Battery voltage low 116 Replace the system board battery.
Troubleshooting System LED LED1 LED2 LED3 LED4 Problem Solution Fan Warnings Fan 1A not functioning properly Fan 1B not functioning properly CPU fan 0 not functioning properly CPU fan 1 not functioning properly Replace the fan that is not functioning. If a processor fan has failed, you must replace the CPU.
Troubleshooting System LED LED1 LED2 LED3 LED4 Problem Solution Processor Warnings Processor 0 temperature exceeds limit Processor 1 temperature exceeds limit If a processor fan has failed, you must replace the CPU. Temperature Warnings External air temperature too high Make sure nothing is blocking the airflow. Place the server in an air-conditioned room. No video adapter present Install a video adapter. See the installation instructions shipped with the video adapter.
Troubleshooting Faults The following tables provide additional information about each specific fault associated with the various possible LED lighting sequences when the system LED is red. System LED LED1 LED2 LED3 LED4 Problem Solution Unknown Faults Unknown fault View the SEL for additional information. For further assistance, contact your HP Support Engineer. Mismatched memory pairs Use the “Memory Loading Order” (page 82). Uncorrectable memory error Replace memory.
Troubleshooting System LED LED1 LED2 LED3 LED4 Problem Solution System Board Faults VRM overvoltage View the SEL for additional information. For further assistance, contact your HP Support Engineer. VRM undervoltage View the SEL for additional information. For further assistance, contact your HP Support Engineer. Fan Faults rs2600: Cooling unit 1 fault (power/CPU) zx6000: Cooling unit 1 fault rs2600: Cooling unit 2 fault (memory) zx6000: Cooling unit 2 fault (disks/PCI) Replace the failed fan.
Troubleshooting System LED LED1 LED2 LED3 LED4 Problem Solution BMC Faults BMC firmware is damaged Power off and unplug the server. Wait 20 seconds, then plug in and restart the server. If the error repeats, replace the system board. System board FRU inventory device inaccessible Replace the system board. External air temperature too high Make sure nothing is blocking the airflow. Place the server in an air-conditioned room.
Troubleshooting LAN LEDs The front panel LAN LED indicates the server is communicating over the gigabit or system management LAN: ■ Blinking green, the server is communicating over the LAN ■ Solid green, LAN link is established, no current LAN activity ■ Not green, the server is off Four Gigabit LAN LEDs are on the rear panel: 1 2 4 3 2 1 3 4 LAN LED Location Color State 1.
Troubleshooting Four iLO MP LAN LEDs are also on the rear panel if the server has a iLO MP card installed: 1 2 4 3 2 1 3 4 LAN LED Location Color State 1. Self-test Pedestal: Right Yellow iLO MP running self test or error Rack-mounted: Top Off iLO MP has booted Pedestal: 2nd from right Green 10 Mb link established Rack-mounted: 2nd from top Blinking Green 10 Mb activity Off No link or 100 Mb link Green 100 Mb link established 2. 10BT 3.
Troubleshooting 1 2, 3 1 2 3 Location of the STBY LED, F/W LED and BMC LED LED Description 1 STBY This standby LED comes on as soon as the server power cord is plugged in. If this light is off when you plug it in, reseat the power supply. If this does not work, replace the power supply. 2 BMC A few seconds after the server is plugged in this LED starts blinking, which means that the Baseboard Management Controller is alive.
Troubleshooting Before you run the HP diagnostic software, take note of any e-buzzer and LED error messages. To find out more about the error, note any event messages and use the appropriate tool for the server to determine what failed. HP e-DiagTools Hardware Diagnostics The server came with an HP IPF Offline Diagnostics and Utilities CD with HP e-DiagTools Hardware Diagnostics. These tools may be used to diagnose hardware-related problems on your HP server.
Troubleshooting b. To list the contents of the directory, run the ls command. fs0:\EFI> ls Directory of: fs1:\EFI 11/07/02 11/07/02 11/07/02 11/07/02 04:41p 04:41p 04:41p 04:45p
1,024 . 0 .. 1,024 HP 1,024 BOOT 0 File(s) 0 bytes 4 Dir(s) c. Change to the BOOT subdirectory fs0\EFI:> cd BOOT fs0\EFI\BOOT:> d. Run the ls command to list the contents of the directory.Troubleshooting ********************************************** e-Diagtools for IPF rev. A.01.39 (c) Hewlett-Packard Company, 2002 Test Results Tests passed. No errors found. If you still experience problems with your system, try the following: 1. Power off and restart your system. 2. Update the system's firmware. 3. Back up your data and contact your HP Support Agent for more advice. 1-Help 2-Advanced 3-Exit 4-Support Ticket 4. After the test is complete, press 4. The support ticket appears on the screen.
Troubleshooting ■ CPUDIAG is a CPU diagnostics tool. ■ MEMDIAG is a memory diagnostics tool. ■ PERFVER is a utility for testing peripherals attached to the boot path. To access a detailed list of tools provided on the server, from the ODE Main Menu, follow these steps: 1. Select View Release Notes and Documentation Menu. 2. Browse the documentation and release notes.
Troubleshooting EFI Error and Warning Messages EFI error and warning messages are displayed on the console as part of the boot process.They can also be retrieved using the info warnings EFI command. .
Troubleshooting Error Number 130 Error/Warning Message Solution 28 Memory errors detected and PDT is disabled Reseat DIMMs, if error persists replace bad DIMMs 30 Memory required reinterleave to get a good page 0 — 31 One or more ranks have chipspare disabled — 33 One or more memory ranks are mismatched and deallocated 34 Memory deallocated because of a loading Fix memory loading order. error 35 Memory is not loaded recommended loading order Fix memory loading order.
Troubleshooting Error Number Error/Warning Message Solution 54 Failure constructing the EFI Memory Data Table (MDT) Call Support Center 55 UUID error Call Support Center 56 Error reading CPU SMBUS information ROM — 57 Error accessing FRU information — 58 Checksum error accessing FRU information — 59 FRU information version error — SEL and FPL Log Entries This section is a quick reference for the IPMI events recorded in the SEL and FPL files.
Troubleshooting The sel command displays the system event log. For example: 1 2 3 4 5 6 7 00E0 - Pwr Spply 1 Ctrl Enabled 44-08:09:01 2003-02-28 16:41:46 00F0 2 CPU0 Boot start 00063 DT 06 0000000000000000 0100 2 CPU0 Boot start 00063 Time 2003-02-28 16:41:46 0110 - BMC LPC reset 00-12:70:02 2003-02-28 16:41:47 Each column in the log contains a different data field: 1. Record ID. 2. Severity for E0 messages. 3. Generator id or sensor reporting the event. 4. Text description of events. 5.
Troubleshooting Log Entry 15: 28 Feb 2003 16:41:47 Alert Level 2: Informational Keyword: Type-02 127002 1208322 Soft Reset Logged by: BMC; Sensor: System Event 0x203E5F914B020110 FFFF027000120300 Keyword mode example: 13 BMC 2 0x203E5F914A0200E0 FFFF010944080300 Type-02 080901 526593 28 Feb 2003 16:41:46 14 SFW 15 BMC 0 2 0x5680006300E000F0 0000000000000000 BOOT_START 28 Feb 2003 16:41:46 2 0x203E5F914B020110 FFFF027000120300 Type-02 127002 1208322 28 Feb 2003 16:41:47 System Specific Events O
Troubleshooting Chassis Control Commands Command Description 0x00 Hard Power Off 0x01 Power On 0x03 Hard Reset 0x04 NMI/TOC/INIT 0x0D Soft Shutdown and Restart 0x0E Soft Shutdown Sensor Numbers Sensor Number Description 0x04 Power Button 0x0E Wake on Lan 0x11-13 Cooling Units 0x40-41 Power Supplies 0xCD-D3, 0xD5-D6 Voltage Sensors 0xD8 Ambient Temp 0xD9-DA CPU Temps 0xFA ACPI IPMI Origins Number Source 0x01 BT 0x03 CLI 0x07 IP MB 0x08 I2C1 0x09 I2C2 0x0F KCS0 0
Troubleshooting Data2 80 03 81 03 80 01 83 03 00 FA 00 D9 01 0E Data3 ipmi req from the CLI thd for CHASSIS_CONTROL_POWER_DOWN (“p 0”) ipmi req from the CLI thd for CHASSIS_CONTROL_POWER_UP (“p 1”) ipmi req from via BT for CHASSIS_CONTROL_POWER_DOWN ipmi/RS req from the CLI thd for CHASSIS_CONTROL_HARD_RESET CHASSIS_CONTROL_POWER_DOWN req from the ACPI sensor (S5) CHASSIS_CONTROL_POWER_DOWN req from CPU0 temp sensor CHASSIS_CONTROL_POWER_UP req from WakeOnLan sensor Events Without Sensors The BMC logs th
Troubleshooting 136 HP Integrity rx2600 server and HP workstation zx6000 Operation and Maintenance Guide
A Replacement Parts This appendix provides replacement parts information for the rx2600 server and the zx6000 workstation. This appendix addresses the following topics: ■ “HP zx6000 Workstation Replacement Parts” (page 138) ■ “HP Integrity rx2600 Server Replacement Parts” (page 143) You can find complete and current information on supported accessories and components on the web at: http://partsurfer.hp.
Replacement Parts HP zx6000 Workstation Replacement Parts This section provides information on the zx6000 workstation replacement parts. An exploded view of the parts and a parts list is included. zx6000 Workstation Parts Illustrations This view provides parts identification illustrations. See the replacement parts list to identify part numbers.
Replacement Parts rx6000 Workstation Replacement Parts List Use this parts list whenever ordering parts for the zx6000 workstation. This list is for reference only and is subject to change. You can find the latest parts information on the web at: http://partsurfer.hp.
Replacement Parts Item Description Replacement Exchange 2 1.0 GB PC2100 ECC registered DDR-SDRAM A6834-60001 A6834-69001 2 2.
Replacement Parts Item Description Replacement Exchange 10 Super 80mm fan (zx6000 rack) A7231-04014 N/A 11 Thin 80mm fan (zx6000 rack) A7231-04015 N/A 9 Dual fan (zx6000 pedestal and rack) A7231-04033 N/A 8 Standard 80mm fan (zx6000 pedestal) A7231-04017 N/A Fans Cables N/A IDE cable A7231-63002 N/A 23 SCSI cable A A7231-63017 N/A 24 SCSI cable B A7231-63018 N/A 14 Status panel cable A7231-63003 N/A N/A Audio cable 8121-0808 N/A N/A Disk power cable A7231-63004 N/
Replacement Parts Item Description Replacement Exchange Pedestal and Rack Kit N/A Pedestal pedestal A7231-04028 N/A N/A Pedestal pedestal covers A7231-04041 N/A N/A Pedestal front panel A7231-40040 N/A N/A Pedestal top cover A7231-40036 N/A N/A Pedestal nameplate A7231-40039 N/A N/A Rack standard slide, middle weight 5064-9670 N/A N/A Rack cable management arm 5065-5963 N/A Optical Devices 16 DVD drive, Slimline, Carbon A7231-67012 A7231-69012 16 CD-RW/DVD drive, Slimlin
Replacement Parts HP Integrity rx2600 Server Replacement Parts This section provides information on the rx2600 server replacement parts. An exploded view of the parts and a parts list is included. rx2600 Server Parts Illustrations This view provides parts identification illustrations. See the replacement parts list to identify part numbers.
Replacement Parts rx2600 Replacement Parts List This list is for reference only and is subject to change. You can see the latest parts information on the web at: http://partsurfer.hp.com.
Replacement Parts Item Description Replacement Exchange 2 2.0 GB PC2100 ECC registered DDR-SDRAM A7843-67001 A7843-69001 Power Supply 12 600W power supply-ac A6874-63000 A6874-69000 4 Processor power pod 0950-4294 N/A I/O Cards 21 For supported I/O cards, visit: http://partsurfer.hp.
Replacement Parts Item Description Replacement Exchange Plastic Covers/Metal Latches and Chassis N/A Right-side rack latch A7231-04023 N/A N/A Right-side rack bezel (grey) A7231-04025 N/A N/A Right-side rack bezel (graphite) A7231-04053 N/A N/A Left-side rack bezel (grey) and Latch A7231-04030 N/A N/A Left-side rack bezel (graphite) and Latch A7231-04055 N/A N/A Optical drive blank (graphite) A7231-40027 N/A N/A Hard drive blank (graphite) A6198-60003 N/A N/A Optical drive b
Replacement Parts Item Description Replacement Exchange Keyboards and Mice N/A KBD, USB, Trad.
Replacement Parts A–148 HP Integrity rx2600 server and HP workstation zx6000 Operation and Maintenance Guide
B Server Accessories This appendix provides information about the graphics cards and mass storage devices supported on the HP Integrity rx2600 server and HP workstation zx6000. This appendix addresses the following topics: ■ “Graphics Cards” (page 149) ■ “Mass Storage” (page 153) For a list of server components and part numbers, see Appendix A. You can find more information on supported accessories and components on the web at: http://www.hp.
Server Accessories Type of Card HP-UX Linux Entry 3D nVIDIA Quadro2 EX Professional 2D ATI Radeon 7000 ATI Radeon 7000 ■ Windows ATI Radeon 7000 For more detailed information about your graphics card, see the manufacturer’s web site at: ❏ www.ati.com (ATI) ❏ www.NVIDIA.com (NVIDIA) Selecting a Monitor Use the supported resolutions and frequencies to select the appropriate monitor for your graphics card.
Server Accessories ATI FIRE GL X1/Z1 Support for two analog or digital monitors. You can set resolutions and refresh rates independently for two connected displays.
Server Accessories Includes two built-in digital video ports with analog converter cables.
Server Accessories NVIDIA Quadro2 EX Analog Monitor with DB-15 Connector Display Resolution Vertical Frequency (Hz) 640×480 800×600 1024×768 1280×1024 1600×1200 1920×1200 2048×1536 60, 60, 60, 60, 60, 60, 60, 70, 70, 70, 70, 70, 70, 70, 72, 72, 72, 72, 72, 72, 72, 75, 75, 75, 75, 75, 75, 75 85, 85, 85, 85, 85, 85, 100, 100, 100, 100, 100, 100 120, 120, 120, 120, 120 140, 140, 140, 140, 144, 144, 144, 144, 150, 150, 150, 150, 170, 200, 240 170, 200, 240 170, 200, 240 170 Mass Storage Supported
Server Accessories ■ ■ ■ ■ ■ ■ ■ ■ CD/CD (12cm, 8cm) CD-R CD-RW DVD DVD-R DVD-RW DVD+R DVD+RW Writable disks: ■ ■ CD-R CD-RW Write/Read Speed Write (CD-R) 2× to 8× Write (CD-R/W) 2× CD Read 24× (maximum) DVD Read 8× (read only) DVD-RAM 4× (read only) DVD+R 8× (read only) DVD+RW 4× (read only) Data capacity 650 MB or up to 74 minutes of audio per disc 700 MB or up to 80 minutes of audio per extended disk 547 MB in CD-UDF data format Data transfer rate (max.
Server Accessories ■ DVD-R (4.7 GB/3.9 GB) ■ DVD-RAM (4.7 GB/2.6 GB) ■ DVD-RW ■ DVD+RW Interface: E-IDE/ATAPI, Support Ultra DMA 33. Data Capacity: DVD DVD-RAM DVD-R DVD+R DVD+RW CD Up to 8.5 GB/side 4.7 GB/side 4.7 GB/side 4.7 GB/side 4.
Server Accessories B–156 HP Integrity rx2600 server and HP workstation zx6000 Operation and Maintenance Guide
C System Board This appendix provides an overview of the system board and describes the key components.
C–158 INTEL 82550 (550B LP-FP0) (550C FP2-product) Manag. & std LAN 10/100 IDE CDRW & DVDR CMD 649 6 PCI 33/32 I/O Bus Interface SERVER I/O RISER PCI-X 133 “slot1” I/O Bus Interface I/O Bus Interface I/O Bus Interface I/O Bus Interface ROPE 0 DMD ROPE 1 266 MHz 8b data 500MB/s per rope I/O and Memory Controller SCSI BACKPLANE (SE-LVDS SCA-2 80PIN) HDD #1 HDD #2 HDD #3 I/O Bus Interface WORKSTATION I/O RISER PCI-X 133 PCI-X 133 PCI-X 133 USB AGP 4.X 1.
System Board Intel Itanium 2 Processor The Intel Itanium 2 processor provides the following features: ■ Eight-stage pipeline, six general-purpose ALUs, two integer units, one shift unit, four floating-point units ■ Split L1 cache: ■ ■ ❏ 16 KB, 4-way set associative data cache ❏ 16 KB, 4-way set associative instruction cache ❏ 64 byte line size Unified L2 cache: ❏ 256 KB, 8-way set associative ❏ 128 byte line size Unified L3 cache: ❏ 1.
System Board ■ Uses peer-to-peer (P2P) subset that is required by the AGP specification (write-only, PCI cycles). Dual Serial Controller The dual serial controller is a dual universal asynchronous receiver and transmitter (DUART). This chip provides enhanced UART functions with 16-byte FIFOs, a modem control interface. Registers on this chip provide onboard error indications and operation status. An internal loopback capability provides onboard diagnostics.
System Board ■ Three I2C master/slave ports (one of the ports is used for Intelligent platform management bus (IP MB)) ■ Low pin count (LPC) bus provides access to three keyboard controller style (KCS) and one-block transfer (BT) interface ■ 32-bit ARM7 RISC processor ■ 160-pin low profile flat pack (LQFP) package ■ Firmware is provided for the following interfaces: ❏ IPMI ❏ IP MB SCSI Controller The SCSI controller is an LSI Logic 53C1030 chip.
System Board USB Connectors The USB connectors provide the following: ■ High speed 480 Mb/sec. capable ■ Full speed 12 Mb/sec. and low speed 1.5 Mb/sec. ■ Support for USB keyboard and mouse: ❏ HP-UX supports HP USB keyboard and mouse ❏ Linux supports all 1.1 USB devices ❏ Windows supports USB keyboard and mouse Chip Spare Functionality This functionality is only for rx2600 servers.
Index A accessories graphics cards 149 mass storage devices 149 accessory card removing and replacing 83 slots 15 active standard error devices 37 administrator 38 advanced system configuration menu 38 AGP card features 15 card, removing and replacing 83 PCI, bus interface 159 zx6000 slots 31 airflow guides removing and replacing 76 altitude 18 autoboot timeout disable 34 set 34 B battery iLO MP card, removing and replacing 104 system, removing and replacing 103 bezel 65, 68, 70 BMC accessing 53 accessing
description 14 information 39 installing upgrade 60 upgrades 60 version 21 footprint 16 FPGA 160 FPL 131 frequency 151 front bezel, removing and replacing 68, 70 front panel 19 front side bus 159 FSB 159 card, removing and replacing 88 description 41 LAN LEDs 20 port 20 iLO MP card battery removing and replacing 104 install parts 61 installing firmware 60 IPMI commands 55 events 131 specification 160 itanium 159 G J graphics card 110 controllers 15 overview 149 jumper 40 H L hard drive backplane 106
M matched quads 81 media boot 31 memory controller, zx1 I/O 159 DIMMS problem 119 features 14 information 39 loading order 82 mismatched pairs 115 problem description 110 removing and replacing 80 removing and replacing memory airflow guide 77 monitor connector on graphics card 20 selecting 150 mouse 20 MS Windows 14 O ODE 127 operating system 14 optical drive features 15 removing and replacing 87 supported 153 P password add, change, delete 38 resetting 40 setting administrator and user 38 passwords 47 p
reset configuration to default 37 password 40 resolution 151 S scripts, EFI 28 SCSI controller 161 controller, features 15 drive and path 31 security setting passwords 38 SEL 109, 131 serial ports 16 serial console port 20, 22 set system date and time 37 SL 112 standard physical characteristics 16 startup.
