Operations and Maintenance Guide, Second Edition - HP Integrity rx2600 Server and HP zx6000 Workstation

HP Integrity rx2600 server and HP workstation zx6000 Operation and Maintenance Guide 127
Troubleshooting
**********************************************
e-Diagtools for IPF rev. A.01.39 (c) Hewlett-Packard Company, 2002
Test Results
Tests passed. No errors found.
If you still experience problems with your system, try the
following:
1. Power off and restart your system.
2. Update the system's firmware.
3. Back up your data and contact your HP Support Agent for more
advice.
1-Help 2-Advanced 3-Exit 4-Support Ticket
4. After the test is complete, press 4. The support ticket appears on the screen. For example:
------------------------------------------
HEWLETT-PACKARD e-Diagtools Support Ticket
------------------------------------------
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Your system: HP - zx6000
Diagnostic: System Test Passed
Date/Time: 05/01/2003 14:37:41
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
❏ The support ticket is a screen that displays a complete record of the test results and the
system's configuration. It is the most effective way of communicating this essential
information to your support provider.
❏ The current support ticket is the one produced by the last execution of e-Diagtools.
When running e-Diagtools, you can create a support ticket on demand in the
Configuration Description Screen. When you run the basic system tests or advanced
system tests, a support ticket is created automatically. Use the Support Ticket Screen to
browse it for information that can help you troubleshoot the server.
❏ Have the support ticket on the screen when you contact customer support. (Use the arrow
keys to scroll if necessary.) The support representative may ask you to read the
information over the phone.
5. Press
3 to exit the Support Ticket tool.
Offline Diagnostics Environment (ODE)
The Offline Diagnostics Environment is an offline support tools platform that enables you to
troubleshoot a server that cannot be tested using online tools. You can access these tools through
the HP e-DiagTools Hardware Diagnostics menus or as separate applications. The offline
environment is also useful for some types of testing in which it is not desirable to have to boot the
server first.
Tools Provided
The ODE includes a variety of diagnostics tools. Depending on the server and configuration,
these may include some or all of the following tools, plus additional system-specific tools:
■ MAPPER is an offline system configuration mapping utility. It identifies and displays a list
of server components including hardware modules and peripheral devices.