Installation Guide, Third Edition - HP Integrity rx2620 (August 2006)

Chapter 10
101
10 Troubleshooting
This chapter provides basic server troubleshooting information. It is designed to help you diagnose common
issues that can occur during server installation. For more advanced troubleshooting tools and procedures, see
the HP Integrity rx2620 User Service Guide.
This chapter addresses the following topics:
• “Troubleshooting Methodology” on page 102
• “Server Does Not Power On” on page 102
• “Server Does Not Power Off” on page 103
• “EFI Menu is Not Available” on page 104
• “Operating System Does Not Boot” on page 104
• “Operating System Boots with Problems” on page 104
• “Intermittent Server Problems” on page 105
• “DVD Problems Occur” on page 105
• “Hard Drive Problems Occur” on page 105
• “Console Problems Occur” on page 106
• “Downloading and Installing the Latest Version of the Firmware” on page 106