HP Integrity rx2800 i2 Server User Service Guide

Processor load order..........................................................................................................59
Installing a processor and heat sink module..........................................................................59
HP Trusted Platform Module (TPM).............................................................................................64
Verifying installed components in the server...............................................................................64
Completing installation............................................................................................................66
6 Troubleshooting........................................................................................67
How to contact HP..................................................................................................................67
Methodology.........................................................................................................................67
General troubleshooting methodology..................................................................................67
Recommended troubleshooting methodology ........................................................................68
Basic and advanced troubleshooting tables...........................................................................69
Troubleshooting tools..............................................................................................................72
LEDs ................................................................................................................................73
Front panel LEDs...........................................................................................................73
System health LED.....................................................................................................74
Locator Switch/LED (UID)...........................................................................................74
SID LEDs.................................................................................................................74
FRU and CRU health LEDs.........................................................................................76
System Event Log LED................................................................................................76
Hard drive LEDs.......................................................................................................76
Optical drive...........................................................................................................78
Rear panel LEDs............................................................................................................78
Power supply...........................................................................................................79
Diagnostics.......................................................................................................................79
Online diagnostics and exercisers........................................................................................79
Online support tool availability.......................................................................................80
Online support tools list.................................................................................................80
Offline support tools list......................................................................................................80
Fault management overview................................................................................................81
HP-UX fault management.....................................................................................................81
WBEM indication providers............................................................................................81
OpenVMS fault management and monitoring........................................................................81
Errors and reading error logs...................................................................................................82
Event log definitions...........................................................................................................82
Using event logs................................................................................................................82
iLO 3 MP event logs...........................................................................................................82
System event log review......................................................................................................83
Supported configurations.........................................................................................................83
System build-up troubleshooting procedure............................................................................83
Installation troubleshooting.......................................................................................................85
Installation troubleshooting methodology...............................................................................85
Installation troubleshooting using the server power button........................................................85
Server does not power on...................................................................................................86
UEFI menu is not available..................................................................................................86
Operating system does not boot..........................................................................................86
Operating system boots with issues......................................................................................87
Intermittent server issues......................................................................................................87
SATA DVD+RW drive issues................................................................................................87
SAS disk drive issues..........................................................................................................87
Console issues...................................................................................................................87
Troubleshooting the processor and memory................................................................................88
Troubleshooting the server processor....................................................................................88
Processor load order......................................................................................................88
Processor module behaviors............................................................................................88
6 Contents