HP Integrity rx2800 i2 Server User Service Guide

Operating system boots with issues
If the operating system is running and you are experiencing issues, use the following tools to resolve
the issue:
• LEDs
• Error Messages and event logs
Intermittent server issues
You can usually trace intermittent issues that occur during installation to power source issues, a
loose connector, or some other hardware issue. If you are experiencing intermittent issues:
1. View iLO 3 MP logs and analyze the issue. Determine if there is more than one symptom and
if the issue is random.
2. Verify that the AC power source is stable.
3. Re-seat all rear panel connectors.
4. Re-seat all hot-swap fans and power supplies.
5. Re-seat all main memory DIMMs.
6. Re-seat all cable harnesses and board connectors.
SATA DVD+RW drive issues
SATA DVD+RW drive issues that occur during installation are usually related to faulty connections.
If you are experiencing DVD drive issues:
1. Remove and reinsert the media.
2. Replace the media.
3. Remove and reinstall the DVD drive. Verify that connectors are fully engaged.
4. Replace the DVD drive.
5. Re-seat cables.
SAS disk drive issues
Hard drive issues that occur during installation are usually due to rough handling. The drive may
not be correctly seated or may have been damaged in transit. If you are experiencing hard drive
issues:
1. Remove and reinsert the faulty hard drive.
2. Swap the hard drive with one from another slot or with a known good spare.
3. Remove and reinstall the hard drive backplane. Verify that connectors are fully engaged.
4. Replace the hard drive backplane.
5. Re-seat cables.
Console issues
Console issues during installations can be caused by faulty interconnections. If you are experiencing
monitor, keyboard, or mouse issues:
1. View the monitor controls. Adjust contrast and brightness as required.
2. Inspect all power and interconnecting cables. Verify that all console connectors are fully
engaged.
3. Verify that all iLO 3 MP board connectors are fully engaged.
4. Exercise the appropriate self-test features of the console software.
Installation troubleshooting 87