HP Integrity rx3600 Server User Service Guide

Table 40 Basic Entry Class Troubleshooting (continued)
ActionConditionStep
Front panel LEDs indicate that the server is either booting or running
system firmware, or is booting or running the OS (system health is
Cannot see the iLO 2 MP prompt
on the system console -- server
power is off/on.
4a
off/steady green, internal health is steady green, external health is
steady green, and power is steady green).
Nothing may be logged for this condition.
1. Check the console cables and console configuration.
2. Examine the iLO 2 MP heartbeat LED. If the LED is off, the iLO 2
MP is not operational; if the LED is flashing amber, a ROM error
exists.
3. Reset the iLO 2 MP using the pinhole Reset button on the core I/O
card.
4. If the iLO 2 MP reset does not fix the problem, replace the core
I/O FRU board. See“Management Subsystem ” (page 154) for
information.
The problem is fixed when the iLO 2 MP heartbeat LED and the system
health LED are steady green.
Nothing may be logged for this condition (Note: if the iLO 2 MP is
off, the system health will be off as well).
Still no iLO 2 MP prompt on
system console, and front panel
LEDs indicate that the server is
either booting or running the OS.
1. Verify that the proper terminal type is set. Supported settings are
hpterm, VT100+ (default), and VTUTF8.
2. Verify that the RS232C configuration matches between the server
and the local console or modem. See “Supported Configurations”
(page 139) for information.
3. Look for loose, damaged, or disconnected power and signal cables
on the I/O backplane FRU.
The problem is fixed when the MP Main Menu appears on the system
console, and the system health is steady green.
Nothing may be logged for this condition (system health is off, internal
health is steady green, external health is steady green, and power is
steady green).
Cannot see the EFI prompt on the
system console, and front panel
LEDs indicate that the server is
either booting or running the OS.
4b
1. Examine the state of the three LEDs, located in the back left corner
of the chassis, visible through the perforations in the chassis. Server
(logic and system firmware) stages are tracked by the PDH FPGA,
using these three LEDs . See “Troubleshooting Tools” (page 131)
for information.
2. Examine the iLO 2 MP logs for entries related to processors,
processor power modules (PPMs), shared memory, and core I/O
devices. See “Errors and Reading Error Logs” (page 138) for
information.
The problem is fixed when the EFI menu appears on the system
console, and system firmware booting completes.
Nothing may be logged for this condition (system health is off, internal
health is steady green, external health is steady green, and power is
steady green).
Cannot find a boot disk or
removable media drive.
4c
1. Examine the boot device to determine if it is plugged into its drive
bay properly.
2. Examine the drive cabling for any problems.
3. Examine the boot path settings.
4. Examine the iLO 2 MP logs for entries related to processors,
processor power modules (PPMs), shared memory, and core I/O
devices. See “Errors and Reading Error Logs” (page 138) for
information.
The problem is fixed when all boot devices are found.
Methodology 129