HP Integrity rx3600 Server User Service Guide

Table 40 Basic Entry Class Troubleshooting (continued)
ActionConditionStep
Nothing is logged for this condition (system health is off, internal
health is steady green, external health is steady green, and power is
steady green).
RAID channel redundancy
failures.
4d
1. Examine the LED next to each RAID connector. If this LED is either
steady amber or steady red, it indicates the RAID drives are
degraded or corrupted, respectively.
2. Replace the RAID HBA.
The problem is fixed when all of these LEDs remain off after the next
power on.
Front panel LEDs indicate that the server’s power is turned on, and
that the server is either booting or running the OS.
Nothing may be logged for this condition (system health is steady
green, internal health is steady green, external health is steady green,
power is steady green).
1. Examine the iLO 2 MP logs for entries related to processors,
processor power modules (PPMs), shared memory, and core I/O
devices. See “Errors and Reading Error Logs” (page 138) for
information.
NOTE: Be sure to check the console settings from the Boot Manager
for your OS.
Cannot see the OS prompt on the
system console.
5
The problem is fixed when the OS prompt appears on the system
console.
Table 41 Advanced Entry Class Troubleshooting
ActionSymptom/ConditionStep
System event logging has stopped due to a presumed BMC
malfunction (system health is steady green, internal health is steady
green, external health is steady green, and power is steady green).
Cannot read the system event log
from the system console.
6
1. Examine the console messages for any EFI errors or warnings about
BMC operation or communications.
2. Examine the BMC heartbeat LED; if it is not flashing green, replace
the core I/O board FRU. See “Management Subsystem ” (page 154)
for information.
3. Test the operation of the BMC by toggling the UID locator switch
LED on the front panel. The blue LED is turned on/off by the BMC
when the switch is toggled
The problem is fixed when the BMC heartbeat LED is flashing green,
and the system event log resumes logging.
Front panel LEDs indicate that the server power is turned on, and it
is either booting or running the OS ( system health is steady green,
OS is non-responsive (hung).7
internal health is steady green, external health is steady green, and
power is steady green).
Nothing may be logged for this condition.
1. Reset the system using one of the following methods:
a. Use the iLO 2 MP to reset the system:
• From the command menu of the text interface through SSH
or Telnet, use the TC command.
• From the web GUI, Reset through INIT or TOC signal from
the Power & Reset menu on the Virtual Devices tab.
For more information see the HP Integrity iLO 2 Operations
Guide.
b. Use a tool (such as a ACX-10 Torx screwdriver or appropriately
size allen wrench) to depress the INIT button on the front panel
to start system initialization.
2. Reboot the OS.
130 Troubleshooting