HP Integrity rx3600 Server User Service Guide

The following information is available on this website:
• Software and firmware updates
• The latest drivers and utilities
• Additional documentation
Phone Support
To contact HP customer support by phone, go to the HP Support Center (HPSC) at http://
www.hp.com/go/hpsc.
Local phone numbers are listed in your native language for help.
Collecting Information Before Contacting Support
NOTE: HP recommends that you keep detailed records of any changes to your system, and of
how system behavior has changed over time or as a result of changes made to your system.
Before you contact HP support, follow these steps:
1. Check the previous sections of this chapter to attempt to solve the problem.
• Note failure symptoms and error indications (LEDs and messages).
• Capture and permanently log the current SEL and FPL contents.
• Try to determine precisely what did or did not happen.
2. Collect the following information:
• Model number of the server (rx3600).
• Product number of the server. Find this number on the identification label on the front of
the chassis.
• Serial number of the server. Find this number on the identification label.
3. Familiarize yourself with the system configuration.
• Do you use the LAN, RS-232, or web interface to monitor the server?
• How many processors, DIMMs, and PCI cards are installed?
• What versions of processor, memory, and PCI cards are used and where are they
installed?
• What accessories are installed?
4. Determine the following:
• Which firmware versions are in use?
• When did the problem start?
• Have recent changes been made to the system?
• Which OS version is in use?
160 Troubleshooting